How to Motivate Your Seasonal Help This Year

Small businesses have a lot more to contend with during the busiest shopping days out of the year. With the holidays on the horizon, small businesses are ramping up their workforce to deal with the deluge of business. While these people may only be seasonal employees, it’s still up to managers to ensure that these folk who will no doubt be working tirelessly, stay motivated and on task.

Business VoIP provider Nextiva highlighted some tips for managers to help keep seasonal employees encouraged so that the feel-good stuff passes onto the customer. Things like goal setting, offering rewards for a job well done, flexibility and making the temporary employee feel not so temporary are all on the list of keeping employees happy.

Perhaps one of the ways employers can also contribute to a better work environment is employing technology that makes doing any job a little bit easier. Consider the call center employee whose job is to take call after call, helping customers as needed, and providing the best in the customer experience. While a pleasant demeanor and willingness to help go a long way, technology is there to offer the already-diligent employee the best tools possible to close a call.

Tools like business VoIP can not only reduce company communications costs, it can also offer tools like Web-enabled call centers to better service the customer community. The modern-day call center is a business imperative, and having the technology to handle it all can make a huge difference. A call center agent’s duties have also evolved from fielding phone calls to handling email and online communications. With the need for all of these technologies, call center management no doubt relies on business VoIP and all of its features.

Up until recently, call centers had been held back by three main concerns – voice quality, security and reliability. What business VoIP does for the call center is eliminate worry in regard to the aforementioned concerns and provides businesses with flexibility, mobility and cost savings without compromising quality, reliability and advanced features.

Business VoIP is an essential tool to help your seasonal workforce plow through the busiest season.