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Business VoIP Feature Article

December 16, 2013
Business VoIP Can Help Demystify Phone Call Fees
Business VoIP
By Susan J. Campbell, TMCnet Contributing Editor

Making a call in the U.K. can be confusing at times. Consumers don’t always know what they are getting into when it comes to cost, especially when different numbers in different regions are involved. Fortunately, business VoIP can help. With the latest announcement from Ofcom, consumers can shed the standard confusion involved with fees for telephone calls.

One of the reasons for the creation of the toll free number was so that customers could contact companies without incurring additional phone charges. When connections have to be made and there is no toll free number involved, it can be confusing as to how much the organization will have to pay for that connection.

This is especially true when calls are made to companies in other states or countries as the connection costs are not always clear on the billing statement. In the U.K., new rules have surfaced requiring operators to spell out the charges for all users so they understand what charges are coming their way and why.

In the U.S., the same type of clarity would be refreshing, especially for the business user making calls around the world. This is where business VoIP can make a difference. With just one fee per user per month and clear per minute international calling, there are no surprises when the bill arrives. This makes budgeting much easier and professionals can stay connected with key customers around the world.

For U.K. consumers, the changes apply primarily to service numbers. Such numbers are used by nearly every consumer to call a business, connect with a government agency, make payments for services or vote on television shows. Regardless of use, there are generally fees involved, which can vary considerably depending upon the type of device used.

Companies seeking to get on board with this type of process are more inclined to incorporate it into a campaign if they know how customers will be affected. Likewise, customers have a better impression of the brand if they are given clear guidelines as to the expense they are incurring because of the call.

At the end of the day, staying connected should be the primary goal as parties on both ends of the line have something to gain. If the blurred lines surrounding pricing can be eliminated for clear connections, there’s a better chance of achieving the ultimate point of the call.

Edited by Alisen Downey

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