Business VoIP Featured Article

Business VoIP Lets You Stay in Touch with the Customer

October 24, 2013

By Michelle Amodio, Business VoIP Contributor

Virtual assistants and automated attendants are fantastic technologies that can help us all get a bit done when it comes to productivity. We can get reminders, stay on top of processes, offer apps with alerts to customers, and even have these technologies at the forefront of our contact centers to greet customers. Despite how amazing these technologies are, they can sometimes get a bit impersonal, perhaps even intrusive or annoying. That is why it’s a good rule of thumb to rely on tried and true technologies for customer communication.


This topic is at the heart of what Nextiva wrote in a recent post on keeping in touch with customers.

With the right business VoIP solutions in place, features like e-mail, social media integration and the ol’ fashioned communication method of the telephone are excellent methods of reaching out and staying in touch. Picking and choosing the right approach or a few of these techniques can keep you current on technology without seeming like an intrusive part to anyone’s day.

Using a virtual PBX and tapping business VoIP comes with quality features, such as IVR/auto attendant, flexible forwarding, and voicemail to e-mail ensures that staying in touch can happen even when your workforce is on the go.

Together, these technologies offer a range of applications not previously made available, such as the multimedia contact center and integrated Web and audio conferencing. Converged applications take advantage of IP and enable companies to not only increase revenue and decrease costs, but enhance productivity and improve customer service, simply by being able to stay in touch in a number of ways.

VoIP also allows businesses to take advantages of features without paying extra fees. This includes voicemail, caller ID, conferencing, forwarding and “follow me” make it easy to work remotely from any place with an Internet connection.

For businesses, VoIP means a way to generate revenue by more effective communication with customers while meeting their needs within budget. Business VoIP has revolutionized an array of commercial entities and business sectors, making it an optimal choice for the business owner.




Edited by Alisen Downey

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