The world of communications has been completely revolutionized by a little thing known as VoIP (voice over Internet protocol). The ability to make calls over an IP network like the Internet benefits small- to medium-sized firms specifically who usually have strict budgets they must adhere to while simultaneously meeting increasing customer demands. Through being able to present an extremely professional image via VoIP without a huge price tag (News - Alert) attached, SMBS are continuing to implement this platform at a rapid pace.
While there are many businesses currently in this space and more entering by the day, one company that stands ahead of competitors is Arizona-based Nextiva. According to GetVoIP.com, a website that highlights various VoIP providers and their innovative portfolios all across the globe, Nextiva has outranked others in the industry.
One of the major factors leading Nextiva to take the top position was its flexible pricing, starting at only $19.95 and topping out at a still cost-effective $34.95 per month per line. In addition, as of late there were several enhancements made to Nextiva Anywhere and NextOS, the company’s call center communications platform. NextOS powers unified communications that in essence enable you to complete business critical operations from anywhere and at any time.
“The technology platform is a global, state-of-the-art telecommunications infrastructure that supports 16 of the largest 25 global telecom companies and delivers the most flexible feature set any business could need - from small firms to large call center environments, company officials said.
Another element that has allowed the business VoIP provider to continue to expand its footprint is its high level of customer satisfaction that is primarily due to its amazing service. With 95 percent of calls being answered by the second ring with little or no hold time, the company truly understands how valuable your time is. And that is exactly what the system is so incredibly simple to get start with in addition to offering an unparalleled level of reliability.
Yaniv Masjedi, vice president of the company, told TMCnet in an exclusive interview last year, “Every single day we focus on amazing service because we know we can’t always be the innovator in the industry and the reality is customer service is key.”
Looking ahead into what the New Year has in the store is it likely that "the trend of excellence is slated to continue into 2013 as Nextiva’s product development and customer service represent the best in the business," GetVoIP.com added in a statement.
The Nextiva website concluded, “As a business VoIP provider dedicated to the small business market, we understand that you face cost pressures, resource challenges and tight deadlines on a daily basis. Our goal is to remove those challenges that are connected to any of your communication needs. As you grow, our phone services, call center solutions and PBX (News - Alert) systems scale to support your business. Once you have a Nextiva communication plan in place, you gain the peace of mind about your business and can confidently serve your customers with amazing service.”
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Edited by Rich Steeves