Voice over Internet Protocol, or VoIP, was first tested from a desktop computer 20 years ago. The call couldn’t easily be completed as no one was using VoIP to answer on the other end of the line, but the concept of converging voice and data to streamline communications and significantly reduce the cost of doing business was born. As a result, business VoIP today creates a whole new world of opportunities for users.
These opportunities are seen most clearly in mobility, especially the use of BYOD, or bring your own device. Employees increasingly prefer to use their own mobile devices to gain access to company resources, including business VoIP. As captured in this Smart Business Online report, users want voice to follow their personal devices, which demands VoIP providers examine the potential of integrating key applications.
To get the inside scoop on the innovations in business VoIP and the direction the industry is moving, Alex Desberg, director of Sales and Marketing at Ohio.net spoke with Smart Business. He highlighted that when VoIP first entered the corporate environment, providers installed the networks and used their facilities to port numbers and bring services to new areas, essentially creating the infrastructure. Today, carriers can easily port numbers for providers, making deployment far easier, especially in remote service areas.
As a key communications tool, business VoIP has increasingly become more acceptable and heavily used in the corporate environment. Plus, the software involved has become more refined, with tightened code that allows for better compatibility and networking with different devices in use.
And, like other innovations in the technology space, the more it is adopted and used the less expensive it is to operate and maintain. Companies have a choice in management of business VoIP as the provider can offer a hosted solution or access a single point of contact for assistance if the solution is managed in-house. Nextiva offers Office Hosted VoIP plans that are designed to deliver next-generation business phone systems shown to save as much as 65 percent when compared with traditional phone costs.
VoIP is also considered ideal for disaster recovery as businesses need to ensure their data is readily backed up and that alternative points of access are available to keep the business up and running should a disaster occur. Too often, disaster recovery preparedness is easy to forget and ignore, leaving too many companies vulnerable.
In an effort to take business VoIP to a whole new level, Nextiva provides the NextOS VoIP communications platform. This offering is made up of simple and bundled packages that were once only available to large enterprises.
Nextiva’s portfolio was designed with the small to medium-sized business. While business VoIP has long been the preferred platform for corporate environments, it’s now gaining widespread adoption among smaller businesses thanks to providers like Nextiva that recognize the demands of this key market.
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Edited by Jamie Epstein