Votacall, a provider of cloud-based Unified Communications (News - Alert) (UC) and hosted business VoIP solutions has revealed that Hamilton-Madison House, a non-profit organization with more than 20 locations serving various communities in New York City, has selected the Votacall VoIP Platform to streamline communications.
The non-profit organization chose the business VoIP platform as part of its effort to better serve all of its clients. Hamilton-Madison House had several challenges that the existing infrastructure and environment simply could not address.
The Votacall cloud-based communications platform delivers enterprise level functionality, reliability and ultimate redundancy with a guarantee of absolute investment protection, according to company officials.
"The Votacall Hosted VoIP platform provides a cost effective solution to all of our needs," said Louis Quitoni, chief financial officer, in a statement. "With a minimal capital investment, we have enhanced the Hamilton-Madison House client experience which was our ultimate goal."
With the Votacall hosted business VoIP portfolio, the non-profit company gained seamless connectivity amongst locations and procured a robust and centralized automated attendant system that could easily handle inquiries for their many programs in a multi-lingual format. In addition, the solution also provided platform uniformity across locations for centralized management and a business continuity plan which would provide multiple levels of redundancy to combat constant power outages.
According to Quitoni, due to Votacall's business VoIP platform which includes robust mobility features it has allowed for increased efficiency within the organization by assisting employees with communicating across all divisions, regardless of physical location. "We were an organization consisting of many independent locations all utilizing different technology; now we can function as a single unit on a unified platform."
Recent research from IDC found that 30 percent and 55 percent of small and mid-sized businesses intend to implement at least one UC component within the next year. "The real challenge for vendors is to effectively connect the benefits of unified communications to improved business performance. Show how UC can make a real difference in productivity and efficiency and SMBs will flock to it," research manager Justin Jaffe commented in a statement in regards to the report.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein