Business VoIP Featured Article

Visualware's Access@Home Appliance Improves Remote Worker Business VoIP Connection Quality

September 14, 2011

By Jamie Epstein, Business VoIP Web Editor

Visualware, a developer of Internet connectivity measurement and analysis solutions, has just enhanced its Access Series platform in order to power all new, cost effective solutions for work- at-home employees. The innovative Access@Home appliance provides a fully automated solution that can quickly pinpoint connection quality problems that can negatively affect business applications, which in effect will deliver a low grade customer experience. The Access@Home appliance is perfect to improve business VoIP solutions and for organizations that rely on high connection quality in order to increase productivity levels from remote workforces and valuable business applications.

Ideal for ensuring high quality reliable applications and provided through remote desktops and VoIP, the company’s solution boasts the ability to recognize less than stellar service providers. In addition, Access@Home has the functionality needed to fix the problems that can cause an application to fail, including jitter, data loss, duplicates, retransmissions and corruption.

"With the massive growth in remote at home working, the Access@Home platform addresses a large and costly problem in managing remote workforce productivity over public and private networks," stated Julian Palmer, CTO for Visualware in a statement. "The customer experience is everything, this new device gives technical managers and support groups a cost effective, automated, easy to manage solution that definitively identifies network problems that occur in the uncontrollable last mile."

Some of the benefits organizations will quickly see through utilizing this business VoIP solution are:  a reduction in costs for high scale deployments, dramatically improved quality of remote worker support services to customers, rapid problem identification and resolution and no maintenance, as the design powers a solution with relatively no system upkeep costs.

 If your business is in need for a product that has the ability to monitor, test and identify problems in relation to business VoIP systems, consider implementing the Access@Home device for great results.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Jamie Epstein is a virtual-pbx Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC as a Web editor for virtual-pbx. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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