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Business VoIP Feature Article

October 13, 2010
Customs HQ Helped by Nextiva Office to Handle Business
Business VoIP
By Calvin Azuri, TMCnet Contributor

Importing goods through US Customs is made easier by, an online resource. Nextiva has been selected by Customs HQ to provide its business phone system. Customs HQ will not only be able to enhance their user experience and gain productivity, but also save money with the implementation of Nextiva’s business VoIP phone service.

A host of advanced features are provided by Nextiva's business VoIP phone service to improve collaboration across the Customs HQ team. Employees at multiple officers can therefore easily operate as if they were in the same place. Collaboration with the company’s partners all over the world will also be improved. Importers and custom brokers will therefore be able to receive great customer service from Customs HQ with Nextiva's VoIP phone system.

Ryan Petersen of Customs HQ was involved in evaluating business phone systems. The company wanted a phone system to efficiently connect dispersed locations. Employees in multiple offices should also be able to use the phone system to collaborate online 24/7. During the evaluation process, Peterson realized that traditional PBX (News - Alert) phone systems are expensive and not easy to manage. Clients, vendors and US Customs are also not presented a unified organization by the PBX phone systems.

In a press release, Peterson said, "Operating our business using a traditional phone system was not practical. Nextiva offers a really elegant solution for linking remote teams that has solved some key challenges and really exceeded our expectations."

Nextiva’s phone services are relied upon by thousands of companies. Be it businesses with multiple office locations, remote teams or mobile employees, organizations can easily operate, compete and win with Nextiva’s business phone services.

Yaniv Masjedi of Nextiva said, "We're delighted to see the thousands of businesses, like, that are benefiting from Nextiva's cloud-based phone systems. Even a person with no technical experience can quickly learn how to do things like route calls to different phone numbers based on time of day, forward ongoing calls to colleagues, e-mail voicemail messages, and record calls for training purposes."

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Jaclyn Allard

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