The typical business owner has to wear a number of different hats, from manager to human resource director to key decision-maker. Many of the activities that fall under each of these categories point to time-consuming tasks that in the days of manual processes took too much out of the workday. Thanks to technology solutions and key options from vendors like business VoIP providers, many of these tasks can be streamlined.
A recent Tech.Co article highlighted the changes we’ve seen in technology and how it’s benefited the typical business owner. From cheaper marketing strategies to better security systems and user-friendly software, today’s business owner has information at the ready to make quick decisions and focus more time on building the business. By collaborating with business VoIP providers, they can also streamline communications costs.
This and other cloud technology has introduced new processes for running the typical business. Owners are no longer restricted to local applicants for open positions or even local clientele. Collaboration can happen regardless of location and businesses no longer need to maintain rows of file cabinets to store documents. At the same time, there’s no need to employ extensive IT departments to manage data centers as real-time connections are enabled through the cloud.
Even with the demand for real-time access to information and transactions, customers still want to talk to people or at least use their smartphones to complete transactions or gain information. Working with business VoIP providers, business owners can carve out the type of solution they need to fit their business and not the other way around. Phone (News - Alert) calls are easily transferred to cell phones, recorded when necessary or transcribed when needed.
If call tracking is necessary for specific business outcomes, VoIP is already integrated into the network, making it easier to capture the information you need. Calls are easily recorded for archiving, business intelligence or dispute resolution and when you need to scale up or down, VoIP is easy to adjust according to your needs when it’s leveraged through the cloud. If your business has expanded into app capabilities, business VoIP providers have extensions you can use to improve the experience for your customers, especially when completing transactions.
While technology has come a long way in helping the typical business owner manage day-to-day processes, it is still easy to get overwhelmed when the technology is not effectively managed. They key is to recognize the options needed to improve processes and modify solutions according to the way the business needs to be run. Business VoIP providers are well-equipped to serve as consultants in this area and if the presentation is too focused on just the sale, keep looking until you find the right fit.
Edited by Rory J. Thompson