Voice over IP (VoIP) has revolutionized the world of telecommunications. Having converged with other IP communications technologies, users are now able to perform all types of business essentials – carry out phone calls, send faxes, offer voice mail, manage email, conduct Web conferences, and more – all over one unified communications system.
Indeed, VoIP has been quickly replacing a significant part of many companies’ telephony infrastructure. Businesses choose it to expand the efficiency of their telecommunication system by getting services delivered over a broadband Internet connection rather than over a traditional phone line and network (a public switched telephone network, or PSTN).
In some instances, voice over IP has actually substituted landlines altogether. It has been able to eliminate the need for costly PSTN landline phone service and, in recent times, has established itself as the new communications system of choice for many businesses.
This is because VoIP is an apt means for cost savings. Moreover, the technology has proven to be a scalable solution with low overhead that provides users greater accessibility—anywhere there’s an Internet connection—to meet growing demands and needs. This is certainly not easy with a traditional phone infrastructure.
Many of VoIP’s additional benefits are geared towards improving the level of customer service in an organization. For example, the ability to provide call forwarding and deliver voicemail services has helped agents assist callers by having them transferred to speak to or leave a message for a specific person that can provide answers to their inquiries/requests.
What’s more, VoIP systems have made operatives able to handle more incoming and outgoing calls without the need to purchase additional traditional telephone lines. VoIP is an easy-to-use, although advanced, phone solution for businesses seeking reliable phone service.
With voice traffic being a priority and faxing often a necessity for certain clientele, the migration to an all IP infrastructure with the ability to send faxes directly via a VoIP gateway and convert the fax message into an e-mail is ideal.
VoIP can implemented on-premises or as a complete hosted package. In the latter, a company opts to find a business VoIP provider that fits their needs. Among the still-growing number of VoIP service providers is a company by the name of babyTEL, a global provider of VoIP and T.38 Fax over Internet Protocol (FoIP) services throughout the United States and Canada.
On Monday, of this week, the company announced that it now offers the VoIP “Triple Play (News - Alert).” This means that “enterprise of all sizes can migrate all their traditional real-time analog telephony/fax/modem traffic to the Internet,” the company explained in a statement.
Its VoIP “Triple Play” services are an opportunity for businesses that want to “migrate all of their traditional telephone traffic onto their Internet connection. Whether it's a fax call, a voice call or even a POS device for credit cards, babyTEL can connect them so that the Internet is now the transmission network." said babyTEL CEO Stephen Dorsey (News - Alert).
Edited by Blaise McNamee