The cost pressure on today’s businesses can intensify when landlines still drive communications. If a company does a lot of business out of state or internationally, phone costs are likely to be significant. At that point, it may be worth taking the time to identify the potential in business VoIP providers and understanding the impact such a change could have on the business. One important focus has to be security -- how can the business owners stay connected and secure at the same time?
A recent Sangoma blog highlighted advice from Jon Arnold (News - Alert), a telecommunications expert. His point – if the entire company and all employees are held accountable for security, all systems are more likely to remain secure. This requires the business to think about securing VoIP as early as possible, ensuring threats do not harm the business. A holistic approach when examining how VoIP fits into the overall data network is more likely to enable a safe experience.
At the same time, business VoIP providers need to be diligent in the way they deliver service. A Phone (News - Alert) Telinc article explores how these providers help to protect communications services. Such coverage may range from something as simple as a firewall to something more sophisticated. Valuable information may be protected with authentication protocols or voice encryption. Exploring the options available from the provider is critical before making a decision.
But why worry about VoIP security? It’s really just a phone call, and why would someone want to listen in on a boring business conversation? The reality is that an eavesdropper is possible, especially if proprietary information is shared in that conversation. Think about the contact center agents collecting credit card information over the phone. If they do that all day long, the eavesdropper collects exactly what they need to go on multiple spending sprees.
More than that, however, the VoIP connection is also a line into the corporate network. You don’t want just anyone having access to your information, servers or applications. We need VoIP security to prevent call fraud, phishing over VoIP, eavesdropping and DoS attacks. A hacker simply needs one in to cause problems – something that could cause the business significant problems.
There are too many people in the world seeking to make money off the negligence of others. Proven business VoIP providers will give you the tools necessary to protect your information and your pocketbook. Just do your homework before pulling the trigger so you know you’re always protected.
Edited by Rachel Ramsey