The individual focused on business improvement may or may not take a step back and examine the potential customer service tools offer when trying to achieve their goal. When examined carefully, however, it’s easy to see that customer service ties in to nearly every aspect of a business and making adjustments to activities directly related to this customer service will ultimately improve performance.
A recent GetVoIP blog highlighted 10 of the most overlooked customer service tools that can improve a business. This list of business VoIP providers includes key players that are seeking to educate the customer base and extend solutions that make an impact. Paying close attention to these tools and the way they impact the business can create new opportunities.
Team Support – This Web-based collaborative customer service software is positioned to improve collaboration and the customer experience. This solution is ideal for the business with a focus on technology or those who offer internal support. Three different pricing plans are available to fit the needs of the business.
FreshDesk – Customers gain immediate access to responses to questions in this Web-based help desk support software. The solution is ideal for any sized business as it is both flexible and scalable. Four different levels of pricing are available so a business can select according to size and needs.
ClickDesk – A social live chat service, this solution integrates a number of other features and functionalities within the interface. This includes social media integration, voice support and help desk service. Cloud hosted and SaaS (News - Alert)-based, the solution will work for a business of any size. A 30-day trial is available, with pricing starting at the free level and stepping up to pro.
Soffront – This fully integrated customer relationship management (CRM) solution is a one-stop shop for marketing, sales, customer service, automation, help desk and operations. It’s ideal for the small business or the medium enterprise and a 21-day trial is available. Different pricing plans help the business to select a solution according to their needs.
Mojo Helpdesk – This app offers help desk and ticket tracking with a service hosted at Rackspace (News - Alert). This centralized approach is great for educational institutions, although does offer plans for the small business up to the large enterprise. A 30-day trial is available and different pricing tiers are offered to meet the needs of the organization.
HelpSpot – The measurement and analysis of all reports is made simple with a solution available as a download or hosted version. Users can manage e-mail, Web and phone traffic, while building unlimited custom filters. The solution is ideal for larger organizations and a 45-day free trial is available. Licensing packages can be customized according to the needs of the organization.
InsideSales – This inside sales automation platform offers tools like lead management software and a phone dialer. It’s an ideal solution for those who use Salesforce and has a minimum requirement of three seats. Pricing is based on a per month per user basis.
Insightly – A combination of CRM and project management, this app integrates with common email platforms to store everything about a contact. The solution is ideal for the small business with a free plan available. Plan pricing then depends upon the number of users included.
Greenrope – This tool integrates TXT marketing, CRM, e-mail, survey tools, customer service ticketing and so much more. It’s ideal for the small- to medium-sized business and is available at two different price points depending upon need.
Nimble (News - Alert) – This key solution unifies social streams, calendars and the inbox. It is designed for the growing business and the ideal user has a presence on Facebook, LinkedIn (News - Alert) and Twitter. The cost for this service is on a per month per user basis.
Why do these tools matter in terms of business VoIP providers? When customer service is lacking, the health and the growth of the business is at risk. Implementing a tool to eliminate that risk is a smart move.
Edited by Rachel Ramsey