The business phone system is often the necessary evil of your operating expenses. You want to stay connected with your customers and colleagues, but the ringing phone that never stops can also be a distraction when trying to stay focused on the tasks at hand.
Finding the right level of efficiency in the small business is an everyday challenge. The good news is that a change to the office phone system can be the first step toward reaching an optimal level of efficiency. You may know VoIP as the low-cost approach to communications. Did you also know it can help you to improve efficiency?
According to a Voxsun blog post, there are three ways business VoIP can lend to the efficiency in your small business. The first perk is saving time. Specific functionalities that come with a VoIP system are designed to make things move a little quicker in the office. For instance, voicemails can be forwarded to your e-mail address, ensuring you can stay on top of your messages at all times.
A VoIP system also requires no hardware, eliminating the time and effort normally required for the implementation of a phone system. As a result, everyone in the business can be connected and communicating in less time. If you need to outfit your customer service division, the call center module ensures you can organize queues for more efficient call handling.
Automation is another benefit inherent in the business VoIP system. The tasks that once demanded manual effort can be completely automated. In fact, some businesses are able to eliminate the receptionist completely, putting more employees on the core competency activities that generate revenue. For the call center, it enables the auto-dialer to streamline connection attempts.
The ease of connection enabled with the VoIP system ensures employees can work from anywhere. With no geographical limitations, employees become mobile. Tasks and connections are completed from home, hotels, remote locations or anywhere else employees need to work. The inclusion of a virtual fax system extends faxing capabilities to any mobile device.
It’s no secret that VoIP streamlines communications and reduces costs through the near elimination of equipment and long distance charges; but the efficiency gains from its implementation may actually produce more cost savings than the figured hard dollar savings. They key is to understand the capabilities of the system and leverage them appropriately in the business to ensure full value is realized.
Edited by Rachel Ramsey