Broadvox (News - Alert), a provider of managed business VoIP services, is helping organizations select the right hosted VoIP provider through its new VoIP guide, “Hosted Purchase Decision Guide: Seven Key Considerations When Selecting a Hosted VoIP Provider.”
VoIP is attracting businesses mainly due to its cost affordability. Since VoIP relies on the Internet to send voice and data communications, organizations need not set up additional on-premises equipment for their telephony needs. All they need is an Internet connection and the associated devices to enable voice, video conferencing or telepresence.
Despite the advantages associated with VoIP, many businesses have yet to adopt the technology mainly due to lack of awareness and the concerns associated with security of VoIP communications. It is widely known that VoIP uses unlicensed spectrum, so it cannot be monitored for frauds and other issues related to security; this prevents many businesses from adopting this technology for their important business communications.
However, the scenario is different now. New technologies are being introduced to address the security issues associated with VoIP networks. Some of the latest innovations include VoIP monitoring and VoIP analytics tools that allow users to monitor the performance of their VoIP networks in real-time.
While selecting a business VoIP provider, businesses have to consider several questions: What technologies do they need? How many extensions they want to use? Do they need (SIP) trunking or hosted IP PBX (News - Alert)?
Hosted VoIP is beneficial because it allows businesses to enjoy all the benefits of advanced telephony like call forwarding, virtual assistant, virtual fax, multiple extensions and more without needing to invest in costly hardware.
"Making the decision to switch to Hosted Voice is only the first step," said Mike Gruszka, director of Product at Broadvox, in a statement. "To get the most out of your hosted solution - and build a truly customized solution - there are many factors to consider before picking a provider.”
Some of the very important factors to consider while choosing hosted VoIP are the advanced features, the equipment, and hardware options available. Businesses will also want to see if there are any satisfaction or installation guarantees in place.
Edited by Rachel Ramsey