Business Relationship Software Feature Article

FrontRange Solutions has fortified its global channel network for its new IT Service Management (ITSM) suite of software products by signing UK-based Orb Data to its expanding international community of reseller Partners.

Orb Data, a specialist provider of systems and service management solutions, plans to integrate FrontRange's ITSM suite with IBM's Tivoli enterprise management range of products.

"We have been looking for a credible product to augment our portfolio of software solutions, and the FrontRange solution complements our core business perfectly," said Nigel Brown, Managing Director of Orb Data. "FrontRange has a well-established and enviable reputation for the quality of its software products, and the new partnership will provide our customers with a seamless, end-to-end service management solution."

Orb Data is an ideal partner to help build a strong high-level presence in vital European markets, according to FrontRange Business Development Manager Richard Arnold.

FrontRange Solutions develops software and solutions that are used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small- to mid-sized enterprises and distributed enterprise organizations include: GoldMine for business relationship management, team-based contact management and sales forces automation solutions; and, HEAT for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, lectricit de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.