Business Process Automation Featured Articles
IQ Logic Provides Texas Coastal Energy with Business
IQ Logic, an IT Consulting company and leading provider of Managed Document Service (MDS), recently announced the successful implementation of its acclaimed digital and paper workflows improvements by Texas Coastal Energy Company, an energy explorer and producer of natural gas.
3 Biggest Trends That Will Shape ERP in 2015
2015 is going to be a year of transition and change for ERP. The days of the slow-moving ERP ecosystem are over - and that's a good thing for CIOs and IT teams who identify the trends and challenges ahead of time.
Mountain Leverage Joins eBay Enterprise for Voice Services
Voice service is an increasingly large part of the landscape for firms these days, and with good reason; being able to make contact quickly between customers and businesses-or between businesses and other businesses-means faster responses to problems, better corrections to said problems, and greater satisfaction all around. But getting a voice provider can be a difficult process, one with plenty of options from which to choose. Recently, eBay Enterprise engaged in this particular process, and came out on the other side with a new voice provider in Mountain Leverage, a company that had plenty to offer eBay's operations.
Business Technology in 2015: NetEnrich's Big Five Predictions
With 2014 on the way out-even JibJab has finally released its 2014 year in review video-and 2015 about to dawn bright and cold for most people in the northern hemisphere, the predictions are coming out hot and fast for just what's going to happen in the upcoming year as we know it. There are possibilities aplenty, of course, but for NetEnrich, the future is heavy on the information technology (IT). Thus, NetEnrich offered up projections for the upcoming 2015, with five big predictions on tap.
Xerox Drops Information Technology Outsourcing Business in $1.05 Billion Deal
The information technology (IT) business has always been something of a tough one, with a lot of competitors involved in many different aspects of this broad technological field. IT outsourcing, meanwhile, is one of those fields, and for years, Xerox was a part of it. But that particular field is one in which Xerox no longer wishes to participate, as reports have emerged saying Xerox has sold off the IT outsourcing business to French IT company Atos SE in a deal reportedly valued at $1.05 billion in cash.
Questco Moves to Davison's HRPyramid for PEO
Questco, a provider of Professional Employer Outsourcing (PEO) services, has announced that it is moving to FW Davison & Company's HRPyramid solution from a legacy system.
Advanced Processing & Imaging Introduces API mPOWER BPA Solution
Sometimes it is easy to forget that when it comes to major market sectors few are larger than governments. It also can get lost that despite the generic name business process automation (BPA) for making the management of workflows and processes faster, more reliable and cost effective, BPA solutions are for any organization. In fact, the applicability of BPA for governments and educational institutions is illustrated by the recent announcement of Boca Raton, FL-based Advanced Processing & Imaging, Inc. (API), a developer of BPA and document management (DM) software, of its API mPower solution-a web-based BPA/DM platform for City/County Government, K-12 School Districts and Small/Medium Businesses (SMB).
Bankers Need Analytics They Can Understand, Not Ph.D's
Red Lambda says democratization-of-data addresses data scientist shortage and facilitates business process automation.
Trilogy Software Announces Drag-and-drop Support for T4 Tax Documents
Payment Evolution provides online accounting software for small and medium-size businesses, accountants, and CPA firms throughout Canada. Based in Toronto, it offers the ability for firms to customize their own payroll services and make sure their employees are paid correctly and on time. Trilogy Software recently announced that its own financial product, the TaxCycle Paperless Tax Office Suite, now includes drag-and-drop support for Canadian's T4 tax forms created through the Payment Evolution platform.
Durban Container Terminal Uses Kalmar SmartStack to Manage Inventory
Kalmar SmartStack tracks the location of shipping containers in a stack, which helps save time and money by avoiding lost containers as well as improving safety. Operators can see in real time where the containers are at all times.
Lufthansa Turns to IBM for Business Management Service Expertise
One of the biggest airlines in the world, Lufthansa, has been making a number of moves over the last few months in order to strengthen its standing. Most recently, an announcement was made that Lufthansa and IBM have partnered to supply the airline with a stronger IT infrastructure. The contract will mean that $1.25 billion will be changing hands over the course of the deal.
ReadSoft Announces Contract with UK Law Firm
Office process automation can make the lives of any businesses' employees much less stressful. From the small business to the global enterprise, tasks can become overwhelming, so the more processes that can become automatic the more efficient overall operations can become. For those businesses on the global end of the spectrum, however, automation is often less of a choice and more of a necessity if they want to remain competitive within their markets.
Kofax, Visa Remove Friction in B2B Payments in Asia Pacific Region
Business process automation knows no bounds as enterprises scramble to use technology to speed transactional capabilities and provide both operational efficiencies and improved customer experiences. This is particularly true in the area of accounts payable (AP) and accounts receivables (AR) where antiquated, many times manual, processes are no longer sufficient to meet the needs of increasing volumes and real-time visibility and workflow management.
Wincor Nixdorf Leading Transformation of Bank Branch Networks
A recent study carried out by the International Data Corporation (IDC) on behalf of Wincor Nixdorf, a German corporation specializing in banking hardware, software and services found that in 2017 banks worldwide will invest $16 billion dollars in branch transformations and the required technology.
Recall Intros New Web-Based Information Management Tool For Enhanced Customer Experience
One of the crucial aspects of creating a positive customer experience is to provide immediate response to queries. According to industry watchers, slow response time can badly affect brand image in a time when customers have become bolder, more vocal and more impatient than ever, demanding immediate communication for resolving issues. Quick and easy access to information helps speed up customer communications.
Appnomic Systems Unveils OpsOne 5.0
These days, companies are under constant pressure to enhance IT efficiency through automation. They also need to reduce costs while maintaining the balance between IT performance management and service delivery.
Genpact Partners with Top Image Systems Ltd
Automation is an important part of strategy for companies these days. The field of automation is witnessing rapid developments and state of the art processes have been offering smooth, advanced automation solutions for the customers.
Global OSS/BSS Market Could Grow to $48.54B by 2018
A new report published by Transparency Market Research has revealed the global OSS/BSS market is set to grow to $48.54 billion by 2018, which is dramatically higher from the value of the market in 2011 when it generated $17 billion. According to this report it is projected to show a year-on-year compound annual growth rate (CAGR) of 16.2 percent during the forecast period.
Xerox acquires Austin-based Consilience Software
According to the reports, Xerox has acquired Consilience Software, Inc., an Austin-based company providing case management and workflow automation software to the public sector. The details of the transaction have not been disclosed.
Australian Businesses Cite Data Integration as Biggest Distribution Challenge
A new research report commissioned by business software solutions provider Epicor Software reveals some of the biggest distribution challenges currently facing businesses in Australia.
BillSoft is Renamed Eztax
BillSoft changes company name to the name of its premiere product Eztax to increase brand recognition.
Avoka's Transact 4.1 Unveiled
Avoka, a customer experience management company, recently released the new Avoka Transact 4.1., with enhanced features to help financial services and government organizations.
Benefits of Automated Business Process Validation
Every company wants to work at its optimum efficiency to ensure that its cost of operations is low, and at the same time, it is getting the best value for money. To achieve this objective, it is important to plug-in loopholes in many areas such as employee productivity and business processes. The concept of business process validation (BPV) is a popular strategy used by many businesses to verify that its essential processes are unaffected due to changes.
NetSuite, Gigya Up the Ante on Customer Engagement
Customer engagement is becoming more complex as today's consumers demand personalized experiences - no matter how they interact with a brand. The new Gigya SuiteApp built on the NetSuite cloud development platform engages consumers in dynamic and very relevant ways and could just be what businesses are looking for.
St. John Ambulance Western Australia Partners with Interactive Intelligence
St. John Ambulance Western Australia recently came to the end of life with its legacy phone system and had decided to replace it with an on-premise product from Interactive Intelligence. This week, it announced that it has begun deploying the new Customer Interaction Center that will take over for its old phone system and sync with its existing systems such as its Computer Aided Dispatch System.
More Companies Turning to Big Data to Help Make Critical Decisions
With processing power, memory and storage becoming orders of magnitude cheaper than previous generations of technology, big data has become a more feasible option for companies.
WDR mediagroup Deploys Aspera's High-Speed Transfer and Automation Solutions
Germany based media service provider WDR mediagroup (WDRmg) has deployed a complete suite of high-speed transfer and automation solutions from Aspera, an IBM company.
Attunity Launches Enhanced Version of Maestro
Businesses are trying hard to understand huge quantities and varieties of data, and analysis of this data is a do-or-die requirement. Data analysis enables companies to answer questions, understand business processes, and discover the important patterns in data and then communicate the results. In order to address the opportunities and challenges of big data, Attunity Ltd has introduced Attunity Maestro 2.0, the latest version of its innovative Big Data management and data distribution platform.
Verint's Customer Engagement Ensures Greater Visibility for Customer-Facing and Back-Office Operations
A North American based telecommunications company is using Verint customer engagement optimization solutions to realize greater visibility into customer-facing and back-office operations. Verint's solutions will also help the company enhance its employees' effectiveness and customer experience.
Appian Partners With Deloitte
Managing IT systems can become a task in itself and companies may find it hard to cope with new technologies that invade IT infrastructure every passing day.
Bharti Retail Selects Accenture to Streamline Technology Operations
Jain hoped that Accenture's systems integration capabilities and deep retail industry knowledge, combined with its understanding and experience in implementing SAP solutions, will help the company simplify and strengthen the efficiency of the company's business operations and support the efforts to rapidly scale up the company's business.
Kofax Acquires Softpro
Kofax acquisition of e-signatures company Softpro GmbH helps further mitigate customer risk.
Genpact Partners with Automic
To date, Genpact has helped its clients realize 14 percent in cost savings, a 38 percent reduction in scheduled tasks, and 18-20 percent per month reduction in service desk incidents by adopting automation-embedded technology.
EXL Enters into Strategic Partnership with Coupa
EXL partnership with Coupa to provide solutions to finance operations to automate source-to-pay processes.
Canon U.S.A. Rolls Out Therefore Online
In today's rapidly changing business world, businesses depend on the latest and most reliable technology to build a strong reputation.
San Mateo Credit Union Includes Customized Workflows to eSignature Environment
San Mateo Credit Union has been using IMM's eSignature and document presentment platform, TotaleAtlas, in combination with the cloud-based remote eSignature service, Document Exchange for some time.
Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities
In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates.
Akorbi Selects Plunet BusinessManager
Akorbi, a provider of multilingual business solutions, recently announced that it has replaced its Web-based platform for business process and translation management with the BusinessManager from Plunet GmbH.
TAKE Supply Chain Releases Next Version of OneSCM
TAKE Supply Chain, a division of TAKE Solutions and a major player in the Supply Chain Management (SCM) sector, has released next version of OneSCM, mid-market SaaS supply chain solution.
Pentagon Federal Credit Union Selects DocuSign
Ensuring such safety for its clients, Pentagon Federal Credit Union (PenFed) has standardized on DocuSign, Inc. (DocuSign) for Digital Transaction Management (DTM). With this, PenFed makes life easier for thousands of its customers who find it difficult to commute to the company's office or are based abroad.
AIIMS Report Examines Smart Process Applications
Organizations are increasingly depending on technology to manage complex customer relations. A recent report by AIIM shows that most organizations are utilizing BPM-derived Smart Process Applications to solve numerous challenges in customer experience.
iDiscovery Solutions Adds Reporting and Tracking Tools for e-Discovery Projects
To offer uninterrupted access to information about their discovery projects, iDiscovery Solutions, Inc. (iDS), has recently introduced a dashboard tool and background information feature for its users.
ServiceNow and KPMG Reveal Results of Joint Survey on the Changing Role of IT
KPMG LLP, the U.S. member firm of KPMG International Cooperative and a provider of audit, advisory and tax service, together with ServiceNow, a platform-as-a-service provider of IT service management software, conducted a joint survey on the changing role of IT.
EXL Acquires Blue Slate Solutions
EXL, a business process solutions company, recently announced the acquisition of Blue Slate Solutions, LLC, a management and technology consultancy. With the acquisition, EXL will be able to apply technology solutions to improve clients' business operations.
StayinFront Announces New Enhancements to its StayinFront TouchRx Product
Companies of all sizes, in over 50 countries, have been relying on StayinFront software to modernize operations and reduce the complexity, time, and expense associated with field efforts. To offer more expediency to its customers, StayinFront, Inc. has recently added new features to its StayinFront TouchRx product.
Hackensack University Medical Center Selects Axiom EPM Solutions
Hackensack University Medical Center (HackensackUMC), the 775-bed flagship hospital of Hackensack University Health Network, has selected Axiom EPM solutions to streamline budgeting processes, enhance reporting capabilities and support more strategic decision-making around financial planning.
Top Image Systems Acquires eGistics as Part of Its Cloud Centric Growth Strategy
In a landmark step, Top Image Systems (TIS), a provider of Enterprise Content Management (ECM) and Business Process Management (BPM) solutions, as well as Mobile Imaging Platforms (MIPs), has reportedly acquired eGistics.
TeleTech Opens Up New Customer Experience Site in Jonesboro, Arkansas
TeleTech Holdings, Inc., a company specializing in analytics-driven, technology-enabled customer engagement solutions, has been expanding rigorously in Arkansas, and has announced that the company will soon inaugurate new customer experience site in Jonesboro, to cater to customer needs.
Survey Finds Millennials Expect a Consistent Customer Experience Everywhere and All the Time
Wakefield, MA-based content management company SDL has released the final report of the "Five Truths for Future Marketers" series titled "Channels are Irrelevant" that features results from SDL's global survey of more than 1,800 millennials (ages 18-36). To say the least it contains a lot of food for thought, not just for retailers, but for those throughout the entire customer experience value chain.
Nintex and DocuSign Enter into Partnership
Nintex, a workflow software company and DocuSign, Inc., has entered into a partnership to integrate DocuSign's Digital Transaction Management (DTM) platform with Nintex's workflow automation platform.
TinderBox Kindles a New Spark in the Microsoft Dynamics Marketplace
Coupling CRM with a sales or marketing automation system seems to be the name of the new game that is being played out in the corporate sector. Pairing automation and CRM is a win-win any day, which is what the sales automation software company, TinderBox, realized when it announced a new product integration with Microsoft Dynamics CRM.
Network Rail Selects Capgemini and ClickSoftware for New Workforce Rostering Solution
Businesses today rely on mobile workforce management solutions to empower their employees, giving them the same user experience whether in the office or in the field, and ensuring that information can integrate for seamless operations.
Recently, Network Rail, that owns and operates Britain's 20,000 miles of rail infrastructure, has selected ClickSoftware's workforce management and rostering system, to increase reliability and punctuality of Britain's rail services.
Interactive Intelligence Hires Paul Crump as A/NZ Manager
Interactive Intelligence, a unified communications and call center solutions software company, announced this week that it has hired a new Australia / New Zealand Manager of Business Process Automation.
Terumo Medical Corporation Joins the Cloud
Terumo Medical Corporation, a premier medical devices manufacturer, recently opted for Esker's cloud-based order processing automation solution to streamline the way incoming customer orders are managed.
Terra Technology Announces Global Partnership with Wipro
Terra Technology and Wipro Ltd., a global information technology, consulting and outsourcing company, have partnered to offer Cloud-based supply chain software.
AvidXchange Integrates with LCS
Accounts Payable automation increases control and visibility into the bill payment process by reducing processing time, allowing early payment discounts and eliminating late fees. AvidXchange, is a company specializing in AP and payment automation for the midmarket. As a SaaS technology vendor to automate invoice processing, AvidXchange works with suppliers to electronically send and receive all invoices through the AvidBill Network.
Accenture Finance Transformation Solution Enhances Financial Reporting and Accounting
For the past few years it has been difficult for financial services firms to make huge profits owing to numerous challenges related to profitability, complexity and the new regulations imposed now and then.
Siemens and TCS Automate Complex Engineer-to-Order Processes
Siemens and Tata Consultancy Services have teamed on automating complex Engineer-to-Order processes with the release of a new joint software and services solution called ETO2Win.
Worksoft Certify Suite selected by NS IT Business Systems
Worksoft, a provider of business process validation software for packaged enterprise applications, recently announced that its Worksoft Certify Suite has been selected by the IT Business Systems division of the Dutch railway company NS to automate the validation of business processes across SAP and specific non-SAP enterprise applications.
CGS Invotas Survey: Don't let Cyber Attackers in-Counter- Respond
An alarming trend is happening in the IT world; not only are attackers becoming stronger and bolder, but security breaches are becoming harder to detect and taking longer to resolve. These facts were brought to light in a CSG Invotas security automation survey, which was conducted by IDG.
Mastering the Art of Complaint Handling with Business Process Automation
For this reason, it's critical that companies have robust complaint resolution practices in place. It's simply too risky to leave an agent to handle complaints haphazardly. Best practices need to be followed, and agents need to convey warmth and understanding. Resolutions need to be made and promises kept to the customer in a speedy way. And all this action needs to be checked, recorded and monitored.
iPatientCare eLearning Series to Highlight Importance of Documentation
Clinical documentation is an important part of healthcare management and has been known to save time, improve workflows, improve patient safety and contribute in general to the financial health of healthcare organizations. With changing reforms, the need for accurate documentation appears to be more urgent, and those involved need to be educated on the consequences of untimely and inaccurate documentation.
Cintas Partners with TIS
In the fiercely competitive world of Business Process Outsourcing (BPO), companies often seek to maximize profits and enhance efficiency by adopting new technologies. Every new technology that can help companies have an edge over their competition is beneficial for BPO companies.
Konica Minolta Releases Enhanced Version of Dispatcher Phoenix
Dispatcher Phoenix, a family of workflow solutions for running your business faster and most cost-efficiently: scanning and distributing documents, has been updated by Konica Minolta Business Solutions.
GIA predicts Growth in Data Capture Solutions
Data capture solutions market on growth trajectory to automate multiple business processes.
DigitalRoute Announces Partnership with Comverse
DigitalRoute, a provider of mediation services globally, has teamed up with Comverse, a global player in telecom business enablement, to deliver big data benefits to Telcos and consumers.
Kronos Launches New Version of 'Workforce Ready'
Kronos update workforce management solution helps automate costly and labor-intensive business processes.
vRide Rides UltiPro
Given the significance of human capital in industry, it's important that it be managed successfully if organizational goals are to be achieved. That's why companies like vRide, which focus on delivering a person-centric user experience and exceptional customer support, have resorted to using Ultimate Software's unified people management solutions -UltiPro -for its end-to-end HR, payroll and talent management functionality.
Latest Version Of Upland Software's Document And Workflow Automation Application Introduced
Upland Software, Inc., a premier provider of cloud-based enterprise work management software, recently unveiled an enhanced version of its FileBound product, a major application of cloud-native document and workflow automation software.
Roka Bioscience selects Magic Integration Platform
Magic Software Enterprises Ltd., a provider of software platforms for enterprise mobility, cloud applications, and business integration, recently announced that its Magic Integration Platform has been selected by Roka Bioscience, a manufacturer of food safety assays. The solution will help Roka Bioscience to connect its Oracle JD Edwards EnterpriseOne ERP with its Agile PLM (Product Lifecycle Management) and other third-party systems to increase operational efficiencies and compliance.
Indiana University Health La Porte selects Ascend's solutions
Ascend Software, a provider of business process management solutions, recently announced that Indiana University Health La Porte has signed an agreement with the company for its solutions. The solutions selected by Indiana University Health La Porte include SmartTouch AP Business Automation solution, SmartTouch AIR and Enterprise Content Management (ECM) solution. The officials from Ascend said the solutions were selected due to real-time transactional integration and their ability to provide greater automation capabilities and cost savings.
AudaExplore Launches MSO Pro
AudaExplore, a provider of data-driven solutions to insurance carriers, repairers, dealerships and fleet owners, stated that its newly launched MSO Pro is an uncommon cloud-based enterprise body shop management solution (BMS) using which one can nonchalantly manage multiple locations and business functions.
Qorus Software partners with Oracular IS
Qurus Software expands U.S. market reach for document automation solutions by partnering with Oracular IS.
Interactive Intelligence Named Frost & Sullivan's North American Contact Center Systems Company of the Year
There is a saying that, "When you are hot, you're hot!" This is certainly applicable in the case of customer experience solutions provider Interactive Intelligence who has just received the 2014 highly coveted Frost & Sullivan North American Contact Center Systems Company of the Year honor for the third time.
Bullhorn Integrates its ATS/CRM Solution with LinkedIn Recruiter
Bullhorn and LinkedIn have streamlined the recruiter workflow by integrating the Bullhorn applicant tracking system and customer relationship management system (ATS/CRM) with LinkedIn Recruiter.
Parts Town to use Esker For Its Business Process Automation
Businesses like orders; but they do not like the routine task of processing them. To be more specific, they would readily pay for an automated order processing solution that does all the mundane jobs for them and does it right every time.
Diebold Picks Accenture's Finance and Accounting, HR and Procurement BPO Services
Diebold and Accenture have entered into an agreement in which the latter will provide Diebold with finance and accounting, human resources, and other services to assist in its transformation strategy.
Worksoft Adds 'Capture for Web' Capability to Certify
Worksoft, a provider of business process validation software for packaged enterprise applications, recently announced that it has added a "Certify Capture for Web" capability to Worksoft Certify, the company's software for automated business process validation in SAP enterprise. The new capability will be available to customers on May 7.
Ascend Software Solutions Help Driscoll Children's Hospital Improve Accounts Payable Department
Driscoll Children's Hospital, a 189-bed pediatric tertiary care regional referral center, recently chose Ascend Software's SmartTouch AIR and SmartTouch AP Business Automation solution with Mobile App Approvals, to improve its Accounts Payable department.
Interneer wins Best Midmarket Strategy award
Interneer, Inc., a provider of Business Process Management (BPM) software for process automation applications and Smart Mobile Apps , recently won the Best Midmarket Strategy award at the [BE] Midmarket CIO Forum , held April 6-8, in Ponte Vedra Beach, Florida. The officials from Interneer said the company was recognized for its Intellect BPM platform.
DocuSign Gains Significant Visibility with Adaptive Insights
Adaptive Insights, a company specializing in cloud-based business analytics solutions, recently partnered with DocuSign, a developer of Digital Transaction Management platform, to allow the company to use its Adaptive Suite.
FIS announces acquisition of CMSI
FIS, a provider of banking and payments technology, recently announced that it has acquired CMSI, a provider of consumer loan origination software and services. The officials from FIS said the acquisition will help the company further expand total lending offering to North American financial institutions as well as better support the lending needs of a wider range of institutions.
OpenText Announces Availability of Process Suite
Using the new Process Suite from OpenText, companies easily execute complex business and case automation processes around enterprise content management, customer management, information exchange, information discovery and more.
Sugar CRM Marketo Team Announce New CRM and Marketing Automation Solution
SugarCRM helps businesses build good customer relationships through its CRM solution. The company teamed up with Marketo, provider of marketing software, to bring out new and robust CRM and marketing automation solution to the market.
Everest Group Report Names EXL Insurance BPO Leader
Inurance Business Process Automation solutions provider EXL achieves Leader designation in Everest Group report.
Interactive Intelligence Foundation Names 2014 Grant Recipients
One of the best developments of the past several years has been the number of companies that not only believe in what has become known as "Corporate Responsibility," but have invested the time of their executives and employees, money and a host of other resources into being not just good but outstanding citizens. In fact, in many businesses "giving back" has become part of their DNA.
ORSYP Dollar Universe v6.2 Automates Business Outflows
Enhanced version of Dollar Universe solution synchronizes existing workflows with external applications.
Jacada Extends Relationship with Major US Communications Provider
Jacada, Inc., a global provider of customer service technology designed to simplify the interaction between businesses and their customers, has been selected by a major US communications provider to deliver a new sales agent desktop solution.
Indianapolis Colts Quarterback Andrew Luck to Participate at Interactive Intelligence INTERACTIONS 2014 Event
If you have been sitting on the fence as to whether to attend the Interactive Intelligence INTERACTIONS 2014 event, to be held in Indianapolis June 2-5, 2014, this should tip you in the direction of making your reservations today. Interactive Intelligence has added Indianapolis Colts quarterback Andrew Luck to its global customer and partner event, joining an already illustrious group of featured participants that includes adventurer and author Aaron Ralston, and social media expert Jay Baer.
New Patented SaaS Sales Acceleration Technology Helps with Flexible Pricing
With a new patent at its disposal, ConnectAndSell, a company specializing in cloud-based sales acceleration technology, hopes to make it big in this quickly expanding but competitive space.
The Interactive Intelligence Customer Experience Makeover Contest: Have You Entered?
It was just a few weeks ago that customer experience solutions provider Interactive Intelligence added more luster to its reputation as an industry innovator with the announcement of its first-of-its-kind "Customer Experience Makeover" contest.
Wheelings & Dealings: Golden Gate Capital Acquires Majority Stake in LiveVox
Golden Gate Capital, an investment firm with extensive experience in the technology and software sectors, has acquired a majority stake in LiveVox, Inc.
OpenText Rolls out New BPM Suite
OpenText is a specialist in Enterprise Information Management (EIM) and has been working on the forefront to provide EIM products that helps businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact, and process speed.
Esker Launches On-demand E-purchasing Solution
In the emerging digital era, businesses increasingly use electronic payment systems to perform efficiently and cut costs. The electronic systems are needed for predictable, transparent, and secure management of supply chains.
Time Warner Cable Deploys ARRIS WorkAssure Field Service Management Solution
Time Warner Cable recently announced the enterprise-wide deployment of the ARRIS WorkAssure Field Service Management solution. The deployment will optimize TWC's customer service, operational efficiency and workforce management with the help of one-hour service windows and precise scheduling appointments by its field service technical consultants. TWC has deployed WorkAssure across its residential, commercial, and plant maintenance operations.
Upland Software Introduces Partner Jumpstart Program
Upland Software has announced the launch of its Partner Jumpstart Program to foster reseller success for channel partners that switch to the company's FileBound solution.
NetSuite Enhances Business Management Cloud Offering
NetSuite stEnhancesrengthned its busines management cloud offering with capabilities for outdoor retailers.
AP Technology Automates Check Signing Process
AP Technology is allowing organizations to add security and automation to the check signing process with the release of ezSigner Direct.
Chrome River Launches New Module for Pre-Purchase Authorization
Chrome River Technologies Inc. announced the launch of PURCHASE ORDER, a new module that will be integrated with Chrome River INVOICE to deliver an end-to-end range of pre-purchase authorization solutions. The newly launched module is available for immediate deployment and will be made available in a monthly subscription model.
SenSaaS Looks to Make Document Processing a Breeze
Companies the world over are looking to automate document processing, minimize operational costs and limit software and hardware implementation in their computing environment. That's why SOPREMA, an international manufacturer of waterproofing products, decided to implement the SenSaaS BPO solution from INTEGRIM, a Canadian provider of enterprise content management (ECM) solutions.
Sima Solution Announces Integration with IBM's SoftLayer Tools
Today, businesses must be both agile and mobile, capable of responding to evolving customer demands and dynamic marketplace conditions at a moment's notice. Of course, they need the right personnel, technologies and techniques in place to keep their IT programs healthy and performing optimally. Sima Solutions' recently announced integration with IBM's SoftLayer Tools aims to help companies do just that.
Kofax Launches Multi-tenant TotalAgility 7.1 and TotalAgility Cloud
Kofax TotalAgility is an industry-first, single, fully integrated product which enables multichannel capture, business process management, dynamic case management, and data, mobile, and analytics integration functionalities.
Building a Brand and Engaging Customers Can Easily Start with a Single Point of Contact: New CGS White Paper
More and more companies are turning to outsourced contact center solutions to achieve operational efficiency, facilities to the latest technology, and business flexibility that will help them to compete and grow in the market. An outsourced partner can understand its clients' products and brand and help them maintain the competitive edge.
ImageTag Releases KwikTag v5.5
ImageTag has included case management features in the newly released version of its document management solution that is targeted at mid-sized businesses, providing enterprise scalable case management.
Over 1,000 Customers for Nintex Workflow Solutions
Nintex Workflow Solutions is now deployed for more than 1,000 customers who are extending and improving business process automation by leveraging Nintex's cloud functionality.
Versus to Unveil Business Intelligence Software Automated by RTLS At HIMSS14
Real-time Locating System (RTLS) automates workflows, reduces data entry and accurately documents performance metrics. This has become an important component of several verticals and thus is in high demand. There are various possible applications of RTLS in the healthcare industry.
BlueCat Receives National SLSA from Public Works and Government Services Canada
BlueCat, a provider of intelligent IP Address Management (IPAM) solutions, has received a national software licensing supply arrangement (SLSA) from Public Works and Government Services Canada (PWGSC).
Qorus Software Signs Mint Management Technologies as a Reseller Partner for DocGeneration
Customizing and generating documents like sales proposals, contracts, presentations or financial and analyst reports dramatically takes time and effort as it demands copying and pasting images, tables, and client and product information from several sources. Adopting smart document automation solutions can be the right approach.
Vorex PSA: A Cure-all for SME Ills?
Cash-starved SMEs (small and medium-sized enterprises), which make up the bulk of the private sector, are unable to compete with their bigger counterparts, who can afford to splurge on the newest automation software in the market, without it pinching their pockets. Statistics by Vorex shows that a majority of small businesses are doomed to fail even before they actually take off.
Bogota PD Uses Anoto Live to Reduce Processing Time of Traffic Fines
To cut down the administrative time in processing traffic fines and filings accident reports, Colombia's Bogota Police Department will equip 400 traffic officers with Anoto Live digital writing solutions.
CompTIA Study: Business Process Automation Impacts Small Businesses Positively
Business process automation (BPA) is no longer the prerogative of only big companies; small businesses have found that automation of specific processes is actually beneficial and hence worth adopting. CompTIA, the voice of the IT industry, released new research which confirms this trend.
C2Logix Partners with WIH Resource Group
C2Logix, Inc., a company that provides route optimization software, recently announced that it has teamed up with WIH Resource Group, a provider of comprehensive waste management, recycling and business solutions, to come up with a platform for waste management companies.
Page Personnel: Esker Mail Services Puts an End to Postage Costs
Page Personnel France, which provides specialist recruitment services around the world, sends huge volumes of mail containing confidential documents to all parts of the world. However, the traditional manual processing methods used were not very efficient and were rather time consuming. Hence, it wanted to speed up the process, but still retain the 'postal mail touch.' Esker Mail Services made both possible.
Miria Launches New Cloud-based Software Platform, ActiveOps
Miria Systems has announced the launch of its ActiveOps platform, a new and powerful suite of business process automation applications. Miria has also launched new application suites, Active Finance and Active HR, in order to expand on the previously available functionality and meet a wide range of operational needs such as reduction of processing time, greater accountability, streamlined document access, tracking of documents and tasks with ease, automation of receipt-to-pay processes and financial transactions.
Grand Victoria Casino Selects API OptiWorkFlow and OptiView Solutions
Grand Victoria Casino in Elgin, IL has selected Advanced Processing & Imaging's (API) OptiWorkFlow and OptiView solutions to help automate all the legacy paper workflow and record retrieval and retention processes, starting with their procurement process that includes purchasing, receiving and accounts payable.
Novitex Launches New Service Solution, Cloud-based IDLC
Novitex Enterprise Solutions announced the launch of a new cloud based end-to-end service solution known as Integrated Document Life Cycle (IDLC). The IDLC business model has been designed to manage physical and digital, inbound and outbound documents throughout the client's enterprise. The solution will offer a 360-degree view of the document across the enterprise by utilizing multi-channel data capture and access.
LexisNexis Launches Cloud-based Product for Law Firm Practice Management
LexisNexis Legal & Professional, a provider of content and technology solutions, has launched LexisNexis Firm Manager software, a cloud-based product for law firm practice management.
Ingate Systems SIP Trunking Validated for Use with Interactive Intelligence CIC
At ITEXPO in Miami, Ingate® Systems sponsored three days of insights on SIP trunking and the closely related subjects of what SIP enables and compliments, i.e., next generation unified communications (UC) and WebRTC. In fact, TMC CEO Rich Tehrani, TMC Group Editorial Director Eric Linask and I had the privilege of sharing our views on SIP as a key enabler in what we at TMC have termed "The Age of Acceleration" which included some proof cases about how and why in an era where business is about speed, SIP is what greases the wheels for operational efficiency and effectiveness.
Worksoft Certify Integrated with Atlassian's JIRA Issue and Project Management Software
Worksoft recently announced that its automated business process validation platform Worksoft Certify is now integrated with Atlassian's JIRA issue and project management software.
DealActivator: A New Geo-location Mapping Tool by Dominion Dealer Solutions
Dominion Dealer Solutions, a company in equity data mining, automotive marketing, CRM, lead generation, reputation and inventory management, and a division of Dominion Enterprises has released a new geo-location mapping tool for its equity mining solution, DealActivator.
Stelae Technologies Khemeia Will Now Be an Integral Part of Time2Clever's Automated Contract Management solution
As business grows, managing contracts manually does not work. Streamlining company's contract management process with an automated system ensures control and visibility to the whole process. Automating will help companies to reduce contract cycle time, eliminate risk and discover additional value within their existing contracts.
NEC and SAP AG Agree to Integrate SAP Business ByDesign into NEC's ERP Services
The objective of the newly signed OEM agreement between SAP AG and NEC is to integrate the SAP Business ByDesign solution into NEC's cloud-based enterprise resource planning (ERP) services.
Broadridge Announces Contractual Agreement with BMO Financial Group
Broadridge Financial Solutions recently announced that it has entered into a contractual agreement with BMO Financial Group. Under the terms of the agreement, BMO Financial Group will use Broadridge's Tax Forms Plus system (TFP) to better manage its tax reporting needs, automate data collection, printing, composition, and delivery.
Quintiq Optimizes Supply Chain Planning Scenarios for Clients
Quintiq a specialist in supply chain planning and optimization has set 98 world records for solving Flexible Job Shop Scheduling Problems or FJSSPs.
Sony Computer Entertainment Europe Deploys ACL GRC
To keep up with the company's internal audit and risk management requirements, Sony Computer Entertainment Europe (SCEE), a company specializing in consumer-based computer entertainment, has recently selected ACL GRC.
PAPCO Chooses Vocus Marketing Suite for Brand Launch
Vocus, Inc. recently announced that its Vocus Marketing Suite has been selected by PAPCO to launch its brand in new markets. Vocus confirmed that PAPCO, a specialist in innovative fuel solutions had also hired Vocus to provide specialized consulting services that enables it to launch its brand effectively in new markets pertaining to the petroleum industry.
Talygen Rolls Out All-in-one Project Management Tool Enabling Effective Collaboration
Talygen announced the roll-out of an all-in-one project management tool containing a comprehensive set of modules for each and every aspect of the project management process. The new software is a Web-based solution enabling easy integration and effective collaboration across the organization.
Auric Uses INetU Managed Hosting to Manage PCI Compliant Data Center
INetU Managed Hosting is helping Auric Systems International manage and maintain a PCI compliant data center which in turn will allow Auric to refocus its resources on running its core business.
StreamSend Solutions Help Integrate Marketing Automation Into Email Marketing
StreamSend announced that the company has been successfully helping businesses to integrate social media, video and marketing automation plans into the email marketing campaigns. As per the report published by DMA Email Marketing Council, email marketing strategy offers the maximum return on investment during 2013. The report also mentions that integration of email marketing with social media campaigns is expected to generate more effective returns.
Valley National Bank Restructures Branch with Upgraded Technological Infrastructure
Valley National Bancorp VLY announced that the company will restructure the branches of its principal subsidiary Valley National Bank to offer mobile banking, internet banking and traditional banking services to the customers.
Open-ended Questions Help Keep Agents at Their Best
Customer service agents are the first point of contact most customers have with a business, so it is important that these agents are professional and deliver the customer service experience that the company pays them to provide.
Urban Partnership Bank Announces Implementation of upbAnywhere
Urban Partnership Bank, an FDIC-insured, full-service, community development bank with $1 billion in assets, has introduced upbAnywhere, the new virtual banking platform from Q2.
GBS Model Poised to Replace Standalone Outsourcing and Shared Services
Global Business Services (GBS) business operating model is poised to replace standalone outsourcing and shared services, says a research commissioned by KPMG LLP and HfS Research, with around 60 percent of the organizations embracing GBS over the next three years. The research also predicted that expenditure on external GBS is expected to nearly double-up to reach $73 billion in 2017 as against US$ 40 billion in 2013.
Symphony EYC Click & Collect Saves Shoppers Valuable Time
Omnichannelism has ushered in an era of "I'll dictate and you had better deliver," and we're seeing shoppers dictate where, how and when they'll buy items, with retailers stampeding to cater to their whims. Symphony EYC, which delivers benefits globally to retailers and manufacturers, expanded its offerings to include Click & Collect, which addresses the exploding retail trend for drive-in-shopping.
NCR Enhances Customer Service for Juan Valdez Cafe Stores
An NCR solution is enhancing customer service experience for Juan Valdez Cafe stores. The Colombian-based chain is replacing its PC-based point-of-sale (POS) terminals with NCR's POS technology that replaces their previous use of paper-based advertising.
HarePoint Workflow Extensions with 200 'Ready-To-Use' Activities Released
HarePoint released a new version of its HarePoint Workflow Extensions, which includes more than 200 'ready-to-use' activities that will enhance workflow development in Microsoft SharePoint environments.
Chef Survey Reveals that IT Has to Adapt Quickly to Keep Pace with New Business Demands
Chef (formerly Opscode), recently hired Forrester Consulting to conduct a survey and then compose a detailed report on the basis of the survey. The survey examined IT infrastructure against current business needs and the conclusions determined that today's enterprise IT infrastructure is too slow to match the pace of the business.
PMG's Cloud Accelerator Makes Life Easier for Data Center Administrators
Data center administrators can at last heave a sigh of relief as management of infrastructure and faster access to data have become realities with PMG's Cloud Accelerator, which promises accelerated delivery of Web content and applications and self-service provisioning.
Gartner Gives 'Strong Positive' Rating to Appian Cloud
Appian, a company that deals in modern Business Process Management (BPM) software, recently announced that the company has been recognized by Gartner, Inc. for its Appian Cloud solution. Gartner has given Appian Cloud a "Strong Positive" rating in its new report "MarketScope for Business Process Management Platform as a Service," A "Strong Positive" rating is the highest in the report methodology.
Automic Debuts Business Process Accelerator for SAP
Consumers looking out for a solution that would cut down the waiting time for SAP business processes to complete, now have an option to adapt the newly released Automic's Business Process Accelerator for SAP (BPACC).
Serena Software Introduces New Capabilities for the Serena Release Manager Version 5
Serena Software recently announced new capabilities for version 5 of its enterprise release management solution. Serena Release Manager v5 now offers IT organizations the ability to lower the high cost of release management through optimized management and control over their release process, automation of application deployments, and through improved integration and coordination of release teams. Serena Software specializes in Orchestrated Application Development and Release Management solutions.
Gartner Recognizes Interneer as a Promising Software Provider
In its recently published 'MarketScope for Business Process Management Platform as a Service' report, Gartner recognized business process management (BPM) software provider Interneer as a 'Promising' software vendor.
Pagos SpreadsheetWEB Infuses New Life into Excel Spreadsheets
When Excel first entered the corporate sector, it was hailed as the holy grail for the management of business processes; but fast forward to today and take a look at the intriguing Web around you filled with software applications, and Excel pales. Not to worry, it can be rejuvenated with a dose of the recently released SpreadsheetWEB from Pagos.
Unibased Systems launches ForSite2020 Version 7.10 to Improve Daily Workflow
In health care, as in other industries, some workflows are designed and organizations need to follow these workflow processes to accomplish the end goal. With the objective to make an improvement in the workflow of health care organizations, Unibased Systems Architecture has released its latest software version.
X2CRM Rolls Out Latest Version of Open Source, Marketing & Sales Force CRM System
X2Engine, a provider of sales and marketing software and cloud hosting services for X2CRM, announced the latest version of their open-source marketing automation and service application for small businesses.
Accela Civic Cloud to Automate Key Land Management Processes for Chesapeake, Virginia
With a population of over 226,000, Chesapeake consists of both urban and rural centers and is home to more than 65 large corporations. Recently, the city's mayor, Alan P. Krasnoff, kick-started new plans to embrace new and advancing technologies. The deployment of the Accela offering is part of those plans.
JDSU Deploys FirstRain Customer Insights
JDSU is a company that innovates and collaborates with customers to build and operate high performing and high value networks. The company says that its diverse technology portfolio also fights counterfeiting and enables high-powered commercial lasers for a range of applications.
Opscode Automates Configuration Management for Klarna
Opscode is automating configuration management and application delivery for the large-scale virtualized infrastructure of online payments specialist Klarna.
ibml Makes Desktop Production Scanning Easy With ImageTracDS 1085
The market for desktop publishing systems is still evolving and it has been considered as major growth area of computer industry. To answer a growing need more robust desktop scanning, ibml, the company in production scanning and document capture solutions and services, has introduced the smartest desktop scanner.
Cazar Enters into Partnership with Ramco Systems
Cazar, a recruitment technology provider, has signed a strategic partnership with Ramco Systems, a cloud-based HCM solution provider, with the aim of providing a fully integrated HR and recruitment cloud-based solution to enterprises.
NetSuite-Fluxx Labs Integration Delivers Cloud-Based Suite for Managing Grant Making Operations
NetSuite, a provider of enterprise class cloud-based financial and ERP solutions, in partnership with Fluxx Labs, a provider of grants management software to philanthropic organizations, delivers an integrated solution to streamline the operations of foundations, nonprofits and philanthropic organizations.
Germany's Carglass Selects ClickSoftware to Improve Customer Care
Carglass, a vehicle glass repair and replacement company in Germany, has selected ClickSoftware's mobile service optimization suite to automate the scheduling of appointments and the resource management of technicians, enabling the company to quickly service customers on location, resulting in faster, more efficient customer care.
Think of Automation as a Positive Transformation, says Framework CEO
With the advance of technology, automation has also taken a giant step forward and pervaded a wide spectrum of industry. Although it may well be the biggest technological change of the decade, IT professionals and CEOs appear apprehensive about the consequences that automation could bring in its wake.
Kofax Streamlines Operations with New Product Releases
Kofax is streamlining operations for businesses with the release of Kofax TotalAgility Mailroom Automation and Kofax TotalAgility Customer Onboarding. The company is offering both the solutions on its newly released TotalAgility 7.0 smart process application development and deployment platform. Kofax TotalAgility Mailroom Automation provides complete visibility into incoming documents and information enabling users to track, review and modify information at any point in the business process.
Intelliverse Solution Integrates with Marketing Automation Solutions
Marketing automation is the quintessential tool for companies looking to improve their sales process. It eliminates cold calling, enhances various forms of sales communication channels a company already has and helps companies to generate better leads. Helping companies to improve their marketing automation strategy, cloud communications solutions provider Intelliverse has unveiled the ability to integrate with a business's marketing automation strategy. Using its IntelliConnection Enterprise sales automation solution, the company helps in every stage of marketing automation.
CCS Signs Deal with Twilio for Cloud Telephony API
Workforce management company CrowdComputing Systems to integrate capabilities with Twilio cloud telephony API.
ODIN Technologies Unveils New RFID-Enabled Process Automation System for Inventory
Radio-frequency identification (RFID) is the wireless non-contact use of radio-frequency electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. The tags contain electronically stored information.
Qualfon Strengthens its Footprint in Mexico
Qualfon, a global business process outsourcing (BPO) and call center service provider, is experiencing rapid client growth in Latin America, while Mexico is re-emerging as a great market for BPO services.
Serco to Provide HR Outsourcing Services to a Top US Financial Conglomerate
There is a great transformation in the way business functions, and the clear-cut need today is to improve the quality and efficiency of essential services that matter to millions of people around the world.
RedSeal Integrates Platform with ServiceNow, BMC Software
RedSeal Networks, a provider of proactive security management solutions, recently integrated its platform with trouble ticket and workflow solutions from ServiceNow and BMC Software.
Network Automation Releases Beta Version of AutoMate 10
Network Automation, Inc. has spent almost a decade working on the development and delivery of high-value automation software that is designed to take the burden off of business owners by completing tasks of its own through a set of pre-recorded tasks or commands.
ECI Solutions Help Kerbey Lane Cafe Better Manage its Human Capital Management Needs
Austin, Texas-based Kerbey Lane Cafe asserted that it managed to meet its human capital management (HCM) needs by employing ECI Empower Payroll, HR, Benefits, Self Service, Quick Query, and Online Enrollment solutions from Electronic Commerce, Inc. (ECI), a provider of web-based Human Capital Management (HCM) applications.
Paychex Expands Cloud-based Platform to Streamline Workforce Management
Paychex, a provider of business process automation and Software-as-a-Service (SaaS) platform, announced its cloud-based platform now combines technology and service to streamline workforce management.
Calabrio Unveils Enhanced Workforce Optimization Suite
Calabrio ONE Workforce Optimization Suite enahced to promote multi-channel analyses in contact centers.
Free, Cloud-Based Document Collaboration Service Introduced by Perforce Software
So, here is a problem we have all had probably countless times. We are working on a virtual team with lots of individual contributors. Our project's final deliverable, by necessity, is going through a constant amending process with iteration upon iteration. And, even though we have a track changes feature in use on our respective word processing software, or even access to document management and file sharing services, "versioning" soon becomes an issue. Indeed, it becomes an impediment to timely collaboration, along with being very frustrating.
Digital Business Incompetence Will Reduce Competitive Ranking by 2017
A new survey from Gartner reveals that by 2017, 25 percent of businesses will lose their competitive ranking due to digital business incompetence.
Kronos Launches Workforce Ready in Europe
Kronos unveils cloud-based Kronos Workforce Ready portfolio in Europe for SMBs.
Booth Albanesi Schroeder Buys First To File's EFR-Patents System
Booth Albanesi Schroeder LLC has announced that it will implement First To File's Electronic File Room for Patents (EFR-Patents) electronic IP information management system in an effort to augment operating proficiencies and improve client services.
Marketing Process Optimization Market to Hit $2.7B in 2017
For starters, on-premise deployments currently dominate in this space, mainly due to organizations in the banking and financial services industry. Meanwhile, globalization is causing more organizations to localize marketing and brand promotion processes to target regional markets. Couple this with the fact that new communications channels such as mobile and social media are now major factors, a unified platform to organize campaigns has become essential.
Haynes Beffel & Wolfeld Purchase First To File's EFR Patents and Workflow Management Modules
CPA Global, a provider of legal process outsourcing and intellectual property (IP) management solutions, recently announced that Silicon Valley IP law firm Haynes Beffel & Wolfeld purchased its First To File (FTF), the electronic document management system for IP, Electronic File Room for Patents (EFR-Patents) electronic IP information management system and Workflow Management modules.
Interaction Content Manager Effectively Manages Content, Improves Customer Experience
Consumers today generate a lot of content. From e-mails, social media, mobile communications and media sharing, such as video and photos, data coming into an organization continues to grow every day.
Copenhagen Airport Implements Quintiq Software for Workforce Resourcing
Copenhagen Airport (CPH) recently announced that it has entered into strategic collaboration with Quintiq, a leading organization in supply chain planning and optimization. CPH will now implement the incorporated software platform from Quintiq for optimizing the scheduling of its staff of 2,100 employees.
SunGard Unveils IntelliMatch Enterprise Management Studio
SunGard has unveiled IntelliMatch Enterprise Management Studio especially for financial institutions. Projected reconciliation outcomes for all reconciliations throughout the operational landscape can now be recorded by the Studio. Performance against these records can be tracked and assessed both, immediately and periodically, resulting in speedy response to irregular events influencing reconciliation service quality and expense.
PMG's SCS Selected by Analog Devices
PMG, a provider of enterprise service catalog and business process automation software, recently announced that its Service Catalog Suite has been selected by Analog Devices, Inc. (ADI) to streamline service requests and delivery processes.
SYNNEX Acquires IBM Customer Care BPO Services Unit
IBM and SYNNEX have been doing some serious business lately. Tuesday marked not only an acquisition agreement between the two companies, but also the beginning of a new strategic partnership.
NFC Expediently Deploys Paragon Routing and Scheduling Solutions
National Food Corporation recently announced that it has successfully implemented the routing and scheduling solutions from Paragon Software Systems Inc. National Food Corporation has been able to optimize the routing and scheduling of its delivery fleet, resulting in widespread benefits in terms of decreased transportation expenditures, augmented output and enhanced competences.
LiUNA Turns to Appian Cloud to Improve Member Management System
Appian, a provider of business process management (BPM) software, announced that Laborers' International Union of North America (LiUNA) has selected Appian Cloud to improve its Membership Management System.
Oracle Unveils New In-Memory Application for Oracle E-Business Suite
Cost management is an important aspect of strategy for any business. It helps them stay profitable and get the most out of their resources. Oracle recnetly unveiled Oracle In-Memory Cost Management for the Oracle E-Business Suite, which helps clients reach their cost management goals.
AutoTrader Boosts Business Efficiency with MicroStrategy's Mobile App
AutoTrader.com announced that it has started to use the Strategic Account Management Process (AMP) app from MicroStrategy Incorporated. Since then, AutoTrader.com has improved the business efficiency of its sales force with the implementation of the MicroStrategy-enabled iPad application.
CrowdComputing Systems' SaaS Workforce Solution Beats Traditional BPO Model
CrowdComputing Systems (CCS) provides a cloud computing platform that combines the power of machine learning, crowdsourcing and business process automation to meet the on-demand, elastic workforce needs of financial services, retail and media businesses.
Unibased Announces Enhancements to Healthcare Information Technology Solutions
Unibased Systems Architecture, a provider of healthcare information technology (HIT) solutions, has announced major enhancements in recent software releases designed to improve provider productivity and population management.
Lexmark Signs Agreement to Acquire Saperion AG
Lexmark International, Inc. recently announced that it is all set to acquire Saperion AG, a German developer and provider of enterprise content management (ECM) and business process management (BPM) software, for a cash purchase price of approximately $72 million.
A Global European Bank Invests More than $2 Million in Kofax Software
In order to implementing a paper reduction campaign, a major global bank in Europe has increased its investment in Kofax software by $2.3 million to process more than 350 million documents per year.
Longmont, Coloroado Signs Contract with Tyler Technologies
The home-rule city of Longmont, Colo., recently selected Tyler Technologies' Munis enterprise resource planning solution, to improve the city's business processes and enhance information accessibility and reliability within a more flexible financial system.
SAPREF Goes for Process Automation with Datacentrix
Irrespective of the type of business a company does, automation has number of benefits. It saves valuable employee time and brings down the cost of the process for which it is employed.
Kofax Wins Four New Customers
Kofax has announced that the company has won four new customers, who have chosen the company's Kofax MarkView for Accounts Payable product. Collectively, these customers will be processing more than one billion invoices annually and the total value of the sales is $2.4 million.
TOTVS Unveils Beta Release of Fluig Identity
TOTVS S/A recently made a beta release of Fluig Identity, which the company will make available for free for a one month trial period. Now, a cloud-based identity administration system can be merged together with big data by using this latest solution, thereby introducing fresh talent administration capabilities. Organizations can now merge social media and enterprise data using the cloud-based service to develop an identity graph, allowing them to comprehend the potentials of the employees in an improved manner. Organizations can therefore automatically co-relate the skills of current employees with the available opportunities.
The Evolving Role of Process Automation and the Customer Service Experience
Give contact centers credit. In their effort to improve customer service and increase the effectiveness of how service is provided, many centers have made significant investments in technology as well as people. One payoff has been contact center automation and the efficiency it produces for managing customer interactions. Yet, bottom line, the pressure remains to improve service processes overall and reduce costs at the same time.
ReadSoft Signs a Major Business Process Automation Deal in the UK
ReadSoft provides business process automation for data entry, classification, ERP matching, workflows, and e-invoicing through the entire P2P and O2C journey. The solutions are designed to improve productivity and ensure compliance while reducing cost and time.
Pioneer Solutions Unveils Business-Process-Driven Regulatory Compliance Software
Pioneer Solutions recently released "ComplianceTracker" software, which is responsible for computerizing regulation compliance. Organizations can now ensure compliance with government policies, financial standards, internal conformity programs, and other external compliance necessities using its business process-driven software.
Ascend Software Releases Integrated SmartTouch Analytical Information Recognition (AIR) Solution
Ascend Software, a provider of enterprise business process automation and enterprise content management solutions, has released its latest SmartTouch Analytical Information Recognition (AIR) solution to eliminate the multiple product, multiple installation approach required by other solutions in the industry.
Provident Credit Union Implements Hyland's OnBase System for Records Management
Provident Credit Union has implemented the OnBase enterprise content management (ECM) system from Hyland Software. The OnBase ECM system will assist Provident Credit Union in organizing records, restructuring business processes and delivering member service.
A2B Tracking Introduces Latest Version of UC! Web
Managing eBusiness transactions and business processes has become increasingly complex. Realizing this, A2B Tracking Solutions, the largest U.S. Department of Defense IUID program partner, recently unveiled the newest version of the company's flagship IUID asset tracking and data management software, UC! Web 2.5.
Aria Systems Helps Automate Business Processes with New Capability
New BPA solution improves business processes by synchronizing and automating behind-the-scenes and customer-facing activities.
PlayVox Picked by Colombian Association of Contact Centers and BPO for Human Talent Management
The main industry problems are linked to human capital management. Though many industries are evolving with technology, there are still large gaps in the Human Resources area. Fortunately, businesses are conscious of this problem and are realizing that it is fundamental to invest in human capital to achieve the much sought after wellness in the workplace.
Not Your Dad's Old Project Management Spreadsheet: Comindware Moves Into the Future
Project and process management have come a long way, farther than you might imagine. Remember the days of manila document envelopes with signature lines used to route documents between departments? (A military friend tells me they call them "holy joes".) That's about as far back as I remember process management, but in fact, it goes all the way back to the late nineteenth century, to the railroads. Though I suppose if you want to be picky, the construction of pyramids and Great Wall of China would have required similar systems.
GlobalWise Unveils Intelli-Cloud
Cloud-based services are gaining prominence both among service providers and clients due to their low cost and reliability. This has resulted in companies offering new and improved cloud-based services to their customers.
National Bank of Abu Dhabi Selects Unigy Platform from IPC Systems
Trading platforms have become an integral part of the financial institutions these days. Therefore, these institutions are employing modern technologies to keep their trading platforms updated.
Genpact and Ayehu Software Enter into Partnership
Genpact Limited, a global player in the transformation and management of business process and technology services, and Ayehu Software Technologies Ltd., a provider of enterprise-class, lightweight IT process automation solutions, have entered into a partnership to offer integrated IT process automation services to companies across a range of industries.
UK's Met Office Selects XebiaLabs Solution
The Met Office, the National Weather Service of the United Kingdom for 150 years, has selected XebiaLabs solution to increase accuracy, speed and scale for the Met Office's deployments of new applications and services.
Verint's Actionable Intelligence Products Provide a Wealth of Solutions for Financial Services
As the old saw goes, "those who do not learn from history are forced to repeat it." But learning from history - at least, learning what should be learned from history - can be difficult. There's a lot of history out there, and a lot of that history can be contradictory. Verint, meanwhile, wants to help cut through the noise of the mass of history by providing its new line of Actionable Intelligence solutions, giving the financial services sector a chance to better learn the lessons that history can offer.
PayStream Advisors Reveals Increased AP Automation in Higher Education
PayStream Advisors, Inc. has recently released the results of the PayStream Advisors 2013 survey. According to PayStream Advisors, an increasing number of higher education institutions are deploying accounts payable automation. These institutions have been forced to cut back on expenses and narrowly scrutinize invoice processing expenses due to budget reductions and difficult financial conditions.
Talygen Releases Communication Options for Businesses
Talygen, a company specializing in business management automation, has introduced the newest version of its software to help businesses of all sizes to have multiple options to communicate with clients and employees. The company claims to provide advanced features that are not available anywhere else in the marketplace.
PC Payroll Becomes a SaaShr Partner
Nowadays, workforce management is offered on cloud. This actually helps users get the best out of their workforce management system and bring down costs.
Nasscom Expects $50 Billion Revenue from BPO Sector by 2020
The BPO sector in India is growing every year. This is mainly because outsourcers in the U.S. and other countries are looking to cut costs and increase profitability by relocating to India.
WNS to Continue Providing British Airways Comprehensive Range of Services
Provider of business process outsourcing (BPO) services WNS has extended its service contract with British Airways (BA), the largest airline in the U.K.
Sberbank Insurance Implements Solife from BSB
Sberbank Insurance launched an automated system based on Solife from BSB that will help manage its individual and group life insurance business.
IKEA Puts Interactive Intelligence's Customer Interaction Center to Work
Interactive Intelligence, a global provider of contact center automation software and services, has secured another high-profile customer of its Customer Interaction Center (CIC) 4.0 all-in-one IP communications software suite, which includes Interaction Feedback, Interaction Recorder and Interaction Quality Management.
Bizagi and Lanner partners to Deliver Something Really Exciting in BPM
A provider of business process management (BPM) solutions, Bizagi, has signed a partnership with UK-based company, Lanner, to equip its popular Process Modeler with Lanner's leading simulation technology.
Accenture and Marriott Collaborate to Form Accenture Hospitality Services
With more than 3,800 properties in 74 countries and territories, and operating and franchising hotels and licensing vacation ownership resorts under 18 brands, Marriott International is one of the most admired hospitality brands for the global travelers. The hospitality giant has found an ally in IT major Accenture, a company that previously helped it reach $7 billion in annual global sales online.
EnterpriseAxis LLC Unveils Cloud-Based SaaS HRIS
EnterpriseAxis, LLC has released its robust Software as a Service (SaaS) Human Resources Information System (HRIS) platform for the global market. The platform, also known as EnterpriseAxis Office, hosts an array of features to help organizations restructure their business operations, save on labor expenses and augment revenue. The platform integrates the major functions of an organization to offer executives a comprehensive view of operations.
SynApps Receives Recognition for UK Government's G-Cloud Platform
SynApps is delighted that it is included in G-Cloud II, a cloud-based document management platform, and the company has already seen an increasing demand for its services.
Lattice Launches Cloud-based Application Management Platform
Lattice Incorporated has launched its cloud-based Integrated Corrections Operating Network (ICON) platform, which is a proprietary application management platform designed for the needs of correctional facilities.
Advanced Systems Concepts Integrates with Microsoft's Azure
As IT increasingly relies on virtual and cloud-based environments, managing the provisioning and de-provisioning of these resources for workload processing can be a major challenge. Advanced Systems Concepts, a vendor of workload automation and enterprise job scheduling software, is easing this. The company announced that its latest version of ActiveBatch software easily integrates with Microsoft's most advanced cloud computing platform, Windows Azure.
Interactive Intelligence Names AudioCodes as Infrastructure Partner of the Year
AudioCodes, a provider of VoIP technologies, products and services, was recently named Interactive Intelligence's 2013 Infrastructure Partner of the Year. The Infrastructure Partner of the Year award recognizes the alliance partner whose network equipment or other infrastructure most contributed to the success of Interactive Intelligence contact center and enterprise deployments.
Blue Ridge's Solutions Selected by Norway-based Vectura AS
Blue Ridge, a provider of SaaS demand forecasting, planning, replenishment and analytics solutions, recently announced that its CLARITY Replenish solution has been selected by Norway-based Vectura AS. The company will also use Blue Ridge Visibility Analytics and Lifeline services to optimize its demand and supply chain planning along with logistics coordination.
Dresner BI Market Study Positions Yellowfin at Top
Dresner Advisory Services recently completed its Wisdom of Crowds Business Intelligence Market Study for 2013. In its study, Dresner has honored Yellowfin as an exceptional first-class business intelligence (BI) vendor. For the second consecutive year, Yellowfin has earned the top position in the study's "Emerging Business Intelligence Vendors" category.
IPsoft Included Among 'Cool Vendors'
IPsoft, an independent provider of autonomic IT services and technology, recently announced that Gartner has included the company among the list of "Cool Vendors" in its new report "Cool Vendors in IT Operations Management." The company has been recognized for its approach to IT service management and its innovative use of expert systems and machine-learning concepts and applications.
Y&L Consulting Acquires Operari Group
Y&L Consulting, Inc., a company that has assisted many companies with their IT strategy, architecture, programming and integration needs, recently acquired the Operari Group, a specialized consulting firm focused on the interplay between people, the processes they follow and the information they use.
Descartes Signs SuiteCloud Developer Network Agreement with NetSuite
Descartes Systems Group recently confirmed that it has entered into a SuiteCloud Developer Network agreement with NetSuite. Descartes Systems Group is a premier leader in uniting logistics-intensive businesses in commerce, and NetSuite is a well known provider of cloud-based financials and ERP software suites. This announcement was made at SuiteWorld 2013, which is NetSuite's annual user conference taking place in San Jose, Calif.
UK's Chilled Food and Drink Distributor Deploys New System for POD
NFT, one of the UK's chilled food and drink distributors, has selected a new system for proof of delivery (POD), which will provide greater visibility and transparency across the entire logistics supply chain.
The solution, which has been developed and installed by e-docs UK, is based around the enterprise capture solution ABBYY FlexiCapture.
aspenONE Exchange Highlighted as the First One-Stop-Shop for Process Engineers
Aspen Technology, Inc. recently introduced aspenONE Exchange, the first content marketplace for the process industries, which offers engineers a one-stop-shop to source equipment data, third-party content and AspenTech resources.
AlphaTrust Rolls Out PRONTO Enterprise Platform eSignature Process Automation Solution
The PRONTO Enterprise platform, suitable for full, enterprise-wide eSignature process enhancement, has recently been rolled out by AlphaTrust Corporation, a pioneer in eSignature technology.
Forrester Recognizes Appian for Business Process Management Suite
Appian, a company that provides modern business process management (BPM) software, recently revealed that research firm Forrester Research, Inc. has named the company a leader in its new report: "The Forrester Wave: Smart Process Applications, Q2 2013".
Middle East Insurance Providers Can Gain a Competitive Advantage by Deploying Advanced Contact Center Solutions
Shaheen Haque, territory manager for the Middle East and Turkey at Interactive Intelligence, makes a case for the deployment of advanced technology solutions in the contact centers of modern insurance providers. While identifying pain points, he also outlines the business benefits and potential streamlining of operations that result from addressing these through smart technology deployments.
goBalto Adds New Site Collaboration Features to Tracker 2.0
Clinical study sponsors (CROs) have to manage tens of thousands of documents and tasks while getting their studies started around the world. As a result, clinical research organizations and partner companies are often not on the same page during the site activation phase of a study. This is what prompted goBalto Inc., to enhance the functionality of its flagship product, Tracker 2.0.
Eze Software Gets Patent for RealTick EMS
Eze Software Group, a provider of global investment technology, recently announced that it has been issued a patent for its execution management system, the RealTick EMS. The Patent numbered 8,352,353 by United States Patent and Trademark office covers the proprietary technology and methodology for the staging of electronic orders into a neutral (aggregation) account for execution.
Eze Software gets patent for RealTick EMS
Eze Software Group, a provider of global investment technology, recently announced that it has been issued a patent for its execution management system, the RealTick EMS. The Patent numbered 8,352,353 by United States Patent and Trademark office covers the proprietary technology and methodology for the staging of electronic orders into a neutral (aggregation) account for execution.
MaxxVault Partners with KYOCERA Document Solutions America
MaxxVault, a provider of software solutions for the management, distribution and control of corporate documents, recently introduced MaxxConnect, an embedded connector for KYOCERA Document Solutions America's HyPAS-enabled and HyPAS-capable, Multifunction Products.
VAI S2K to Help Aiphone Streamline Their Manufacturing Processes
Aiphone, a manufacturer of intercom solutions for communication and security, has chosen VAI's S2K 5.0 ERP software to integrate all of its critical business applications, including accounts receivable, sales analysis, manufacturing, service billing (repairs), data warehouse, inventory management, fixed assets, and faxing. Aiphone provides both audio and video solutions, specializing in access entry and control systems. With the help of the new software, it is expecting to improve its manufacturing and inventory management processes.
Interactive Intelligence Wins Mira Award, Recognized as Tech Company of the Year
TechPoint, an initiative for technology in Indiana that rewards entrepreneurship and encourages its growth, just finished its 14th Mira Awards last weekend by giving an award ("trailblazer in technology") to Interactive Intelligence Inc.'s own CEO, Don Brown, in front of an audience of approximately a thousand people. The awards ceremony took place at the JW Marriott in downtown Indianapolis.
Proofpoint Announces Enterprise Archive Spring Release
Proofpoint is enabling organizations to leverage the Cloud with the launch of its Enterprise Archive Spring Release.
This latest announcement by the security-as-a-service provider also enhances organizations' ability to address legal preservation challenges.
Diamond Foods Selects Transplace's Proprietary SaaS Transportation Management System
Diamond Foods has selected Transplace's proprietary software-as-a-service (SaaS) transportation management system (TMS) to improve operational efficiencies and supply chain visibility.
Teleperformance Uses its Contact Center Agents to Help Disadvantaged Children
The IT sector is seen as the great equalizer by giving educational opportunities to virtually everyone in the country. Public and private organizations are making a concerted effort to make this possible by providing capital and human resources. Teleperformance, one of the largest BPO firms in the world is encouraging its employees to be ambassadors of change.
IBM Helping Oklahoma Save $15M Over Next Five Years
By analyzing business processes and consolidating IT projects, the company will be helping the state gain significant savings in software licensing and technology maintenance costs which in turn will result in an expected IT budget recovery of 30 percent.
Trident Technical College Selects SciQuest's Express Solution for Higher Education
Trident Technical College, a public, multicampus community college based in South Carolina, has gone live with SciQuest's Express Solution for Higher Education.
ASCI Releases Service Pack 2 for ActiveBatch Version 9
Advanced Systems Concepts, Inc. (ASCI), maker of ActiveBatch IT Automation Without Boundaries, has enhanced automation capabilities for Microsoft environments with the release of Service Pack 2 (SP2) for ActiveBatch Version 9.
Xerox Debuts iGen4 Diamond Edition to Optimize Print Operations
Xerox has unveiled a new version of its iGen4 platform, the Xerox iGen4 Diamond Edition. This solution is expected to optimize print operations.
Kalmar Receives Big Order from Total Terminals International
Total Terminals International (TTI) is the latest client signing up to take advantage of Kalmar's automation process called Kalmar SmartPort. Additionally, TTI has placed orders for SmartQuay, SmartLife, SmartStack and SmartMap, which all work together to provide a streamline process without the need for human interference.
Pegasystems Partners with Anantara Solutions
Pegasystems Inc., a company that deals in Business Process Management (BPM) and Customer Relationship Management (CRM) solutions, recently announced a partnership agreement with Anantara Solutions to grab various opportunities in mainland Europe and UK. Anantara Solutions offers Second Generation Outsourcing (SGO) solutions to customers in 16 countries. More than 70 personnel of Anantara have achieved Pega certification, 25 of which reside in mainland Europe.
ServiceNow Provides Enterprise IT Cloud to Government Agencies
ServiceNow, a company that provides enterprise cloud solutions, has received the Federal Information Security Management Act (FISMA) Moderate Authority to Operate (ATO) from the U.S. This authorization will allow the company to explore new opportunities in federal, state and local government agencies.
Connecticut Water Selects ViryaNet Workforce Management Solution
Connecticut Water has picked ViryaNet's mobile workforce management solution in order to enhance its field service operation. Connecticut Water is a water utilities company.
Soffront Enhances Its CRM Solution with New Scheduling Module
Soffront Software Inc recently announced that it has enhanced its integrated CRM solution with robust scheduling module designed for the service industry sector. Soffront Software Inc is an expert in CRM solutions for small-to-medium sized and enterprise companies.
BPA Solutions to Release BPA CRM for SharePoint 2013 this Spring
BPA Solutions, a provider of business process automation (BPA) services, is releasing BPA CRM for SharePoint 2013 in spring 2013.
The new BPA CRM contains more than 30 components, making SharePoint and BPA, together, the best CRM tool in the market today, company officials said.
UK-Based EDM Group Acquires Diversified Information Technologies
Diversified Information Technologies recently announced that it will be acquired by UK-Based EDM Group, a specialist information management business services provider. DIT's acquisition by EDM will create an influx of capital, and will also help in driving growth and investment across U.S. markets. Diversified Information Technologies are experts in document management.
NetSuite, eWinery Solutions Introduce Cloud Computing to the Wine Industry
NetSuite Inc. has entered into a strategic partnership with eWinery Solutions. As part of the association, an industry-specific cloud software offering, VinSuite will be developed and delivered to wineries across the globe. Wineries will be offered the tools required to actually compete at both the local and global levels by the planned offering.
Anoto Live Forms Unveiled in US, Europe
Anoto has unveiled its Anoto Live forms solution across the U.S. and Europe. Enterprises are able to abridge and accelerate their paper-based data capture processes using the Anoto Live forms digital writing offering.
Businesses can now also deliver handwriting digitally in several formats across the globe, in just seconds.
Interactive Intelligence Explores Small Call Center Roots
Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as it showed off all-in-one solutions which combined the dialer, ACD, PBX and more into a complete solution which operated seamlessly together. The company was first to espouse the concept and is responsible for getting the competition to emulate them.
GroveWare's MobiTask Selected by SCI Engineering
GroveWare Technologies Ltd., a provider of enterprise mobile solutions connecting workforces by smartphones and tablet devices, recently announced that its MobiTask solution has been selected by SCI Engineering, a multi-discipline professional consulting engineering firm, to facilitate the elimination of paper processes in the field.
Cloud Trading Company Nipendo Closes $8M in Funding
Nipendo, which offers a cloud-based trading platform for businesses, had closed its Series B round of funding, totaling $8 million.
The funding round was led by Horizons Ventures, which has made other notable investments in the tech sector including Facebook, Spotify and Siri. Previous investor, Tel Aviv-based Magma Venture Partners, also participated in the new round of funding.
Nottingham University Awarded Grants for New Technology Centers
In an effort to develop new ways of manufacturing in the fields of electronics, food production and medical technology, the Engineering and Physical Sciences Research Council (EPSRC) is spending $31 million of its package of investments on new research development.
Kofax Contracted for Large Scale Capture Project in Western Europe
Imagine what it would be like to open billions of documents every year, spend ages indexing, filing and archiving them, and then go through the process in reverse when you have to locate a particular document! It's brain numbing, to say the least, but thanks to companies like Kofax, these procedures are no longer tedious and tiresome.
Trilogy Dominicana (Viva) Expands Business Operations with Comverse ONE BSS
Comverse recently announced that the Comverse ONE BSS has opened up business opportunities for Trilogy Dominicana (Viva), a subsidiary of Trilogy International Partners. Comverse is a specialist provider of telecom business enablement solutions for service innovation and smart monetization.
IP Management Company CPA Global Goes Paperless with First to File Acquisition
CPA Global has gotten one step closer to a paperless intellectual property management system with its recent acquisition of electronic document management provider First To File.
Columbus' Data Collection Studio 2013 Offers Remote Access to Business Systems via Mobile Devices
Columbus recently announced the introduction of the Data Collection Studio 2013. The latest offering from Columbus has been developed as a robust software solution for manufacturers, retailers, and distributors and is capable of providing remote access to business systems via handheld and mobile devices. Based on Microsoft Dynamics AX 2012, Data Collection Studio 2013 has been designed for company specific customization.
iDatix Selects Onsoft as Southern Africa Reseller Partner
Why do we have to go through long e-mail strings with large attachments desperately looking for something that just doesn't appear to be there? Simple: Lack of a proper document management solution, like iSynergy from iDatix.
gen-E Intros Advanced Self-Service Capabilities for Service Desk IT Process Automation
gen-E, a global IT process automation (ITPA) software company, has introduced new features for its Resolve family of collaborative operations-driven ITPA software solutions, at the recent Pink Elephant ITSM Conference & Exhibition in Las Vegas.
gen-E has built the revolutionary Resolve solution to accelerate the adoption of IT process automation, and easily orchestrates critical IT processes across complex heterogeneous systems and cloud environments.
LS Retail Announces Participation at European Trade Show
LS Retail, a renowned provider of end-to-end solutions and services for the Retail, Hospitality and Forecourt industries - based on Microsoft Dynamics and .NET technology - has announced that it is participating in the upcoming EuroCis 2013 IT and retail trade show in Dusseldorf, Germany.
Company officials confirmed that they would showcase their latest LS Retail NAV 2013, along with the two other solutions on display: LS Mobility and LS One.
Evana Automation to Supply Automated Assembly Cells for Automotive Supplier
Evana Automation Specialists received a contract for the provision of two custom, semi-automated assembly cells that facilitates the production of automobile seat rail link arms from a Tier 1 automotive supplier. The assembly cells will be delivered by April, 2013.
Telestream Unveils Transcoding, Workflow and Live Streaming Solutions
Telestream will be unveiling novel transcoding, workflow and live streaming offerings at the National Association of Broadcasters, or NAB convention. Telestream will be present at Booth SL2605 at NAB 2013, which is scheduled from April 8-11 in Las Vegas.
Cloud-Based OpSuite Retail Management Solution for Franchise Market Announced
In an effort to facilitate franchisees with a solution that provides visibility across all operations in real time, Davidson Richards - a provider of retail systems - has announced the official launch of its cloud-based retail management solution, OpSuite, to the franchise market.
On Center Software Adds Icarus Steel Division to Bidding Software
Icarus Steel is a designer and a manufacture of light steel frame (LSF) solutions for the construction and manufacturing industry. Its CAD technicians use sophisticated software to upload panel designs directly to the roll forming machines to produce self-jigging ready for assembly framing components. This eliminates the cutting requirement on site, thereby reducing waste.
VitalWare Engages Clinical Directors with CDM Navigator
VitalWare is engaging clinical directors in a new way with a new tool called, CDM Navigator.
Designed to reduce maintenance time and improve efficiency, this new tool is ideal for the hospitals that use the EPIC system and offers a fully automated import process and integrated coding and compliance with a customizable workflow.
Fraser Health Selects dbMotion's Interoperability Platform
dbMotion, a provider of connected healthcare solutions, recently announced that its interoperability platform has been selected by Fraser Health, a 12-hospital integrated delivery network (IDN) serving 1.7 million people in the Greater Vancouver area of British Columbia, Canada.
The solution integrates patient information from disparate health information technologies, and delivers it to clinicians at the point of care.
Triad Partners with sqrrl on Big Data Services
Government agencies and private sector companies alike are looking to harness data and transform it into knowledge, enhancing their ability to accomplish a variety of mission-critical tasks. Triad Technology Partners, a company specializing in Cloud Solutions, is set to address the need for enhanced analytics capabilities for the Public Sector.
Roambi ES 4.5 JDBC Connector Released
Roambi has rolled out its new Roambi ES 4.5 JDBC Connector that works wonders for businesses to track any JDBC-powered database to get critical data, right from the source and transform it into engaging visuals that reveal key business insights -- anytime, anywhere.
Onit's 10 Legal Apps- A Hit for Legal Teams?
Legal processes are long drawn out affairs and the amount of manual and paper work involved is voluminous. Hence, there is an urgent need to not only to reduce the time taken to complete the work, but also to make it more transparent. Onit, a provider of business productivity and process management apps, has apparently managed to achieve both.
Oil and Gas Industry Service Provider Wolf Pack Goes Paperless with ProntoForms by TrueContext
Mobile, an intelligent and document-driven device, is dynamically changing the landscape of business process management.
Wolf Pack Rentals, a Houston-based private company categorized under Oil and Gas-Field Services, has selected ProntoForms, a smartphone and tablet mobile form of business solutions, to improve numerous processes.
Taking Accounts Payable Automation Mobile
It's no secret that mobile devices are the fastest growing category of computers. iPhones, Androids, smartphones and tablets are on the streets, in the office, on beaches, everywhere. They've become the computing device of choice for many, and in particular for on-the-go hard-chargers. There are literally hundreds of thousands of apps, most of them focused on entertainment.
Business Process Automation: It's Not Just for the Call Center
While the stagnating economy has done few favors for most businesses lately, it has been a bit of a blessing in disguise: it has forced companies to improve their processes and operations to boost efficiency and save money. Hiring may be frozen or slowed to a trickle, but many companies are finding they can do more with fewer employees by using business process automation (BPA) solutions to uncover efficiencies.
Prime to Use Eleos' Drive Axle Mobile Document Scanning for Fleet
Are your drivers still wasting their time in sending costly faxes? If yes, then Drive Axle mobile document scanning platform can help you to send hassle free fax at no cost.
Prime Inc., an American most successful trucking company has selected Eleos' Drive Axle mobile document scanning platform for its drivers, so that they can send a fax from anywhere instantly.
OpenSpan's Record Breaking 2012 Year
Maybe some companies can learn from OpenSpan as they have just announced its 2012 year-end results, acknowledging a record breaking performance.
InfoTrends Publishes Study Report on Business Process Automation Opportunities
InfoTrends completed a multi-client study on Business Process Automation Opportunities for Vertical Markets. This study reveals ways by which manual paper-based business processes can be automated using scanning, mobile, and workflow solutions.
Agile' Methods Provide More Flexibility in Project Management, Software Design
There's an increasingly popular method used in businesses and other organizations - especially in software development - called "agile" management.
It's different from typical project management, as it is much more flexible and far more interactive than many other techniques employed to elicit organizational change.
Eccentex Unveils AppBase 4.5
Dynamic case management (DCM) eases the process of case-related work by allowing users to automate various aspects of this tedious process. Both human and artificial intelligence are used in DCM and the process is similar to business process management (BPM). DCM technology provides various benefits to the users and also enhances workflow.
Integro Helping Clients Combat Cargo Theft through CargoNet Membership
Integro, an award winning insurance brokerage and risk management firm for the transportation and logistics verticals, once again proved its commitment toward customer service excellence by offering its clients the benefits of a membership to one of the nation's most trusted information sharing database---CargoNet. The initiative is aimed at helping clients mitigate cargo theft and supply chain interruption.
Kofax MarkView 8.0 Addresses Critical Accounting Functions
Business process automation has indeed caught the attention of the corporate world, and is increasingly being viewed as a means to making businesses more effective and more productive. No one realizes the importance of this better than Kofax, touted as a premier provider of solutions that make information processing more productive and consistent.
TriZetto Completes Acquisition of Healthcare Productivity Automation
TriZetto Corporation, a premier provider of world-class information technology and service solutions, recently acquired Franklin, Tenn.-based Healthcare Productivity Automation.
With this acquisition, HPA's healthcare workflow automation solutions will integrate with TriZetto's business management services unit over the coming months.
LogMyCalls Selected as Semi-Finalist in Global Startup Challenge by Amazon Web Services
LogMyCalls, next generation of intelligent call tracking and mobile marketing automation, was recently confirmed as a semi-finalist entree in the sixth Annual Amazon Web Services (AWS) Global Start-Up Challenge. The review process for the challenge, which involved close to 2500 applicants from 83 countries, was carried out by the AWS judging panels which included experts and VCs. Only 24 entrees have been included within the semi-finalist list.
Hyundai Motors Drives Process Automation
In 2008, Hyundai Motor Company Australia (HMCA) moved to a new, purpose-built headquarters at Sydney's high tech heartland of Macquarie Park.
ISM Featured in VAR Stars List for 2012
Information Systems Management (ISM), a Sage Authorized Partner and a top reseller of Sage enterprise, accounting, and customer management solutions, has been a multiple recipient of numerous national awards for its work as a Sage Authorized Partner. Continuing to distinguish itself, ISM also figured in the Bob Scott Insights list of 'VAR Stars' for 2012.
Rishi Infotech Rebrands to Rishabh BPO
On the threshold of 2013, Rishabh Software, a CMMI level 3 company, is rebranding its sister concern Rishi Infotech, a provider of business process outsourcing (BPO) and recruitment process outsourcing (RPO) service since 2004, to Rishabh BPO.
TrafficSure Announces New 'Own the Racecourse' Starter Pack
By utilizing the new Own the Racecourse (OTR) Starter Pack from TrafficSure, the traffic service of SuperFastBusiness.com, one can make better use of multimedia content and generate more traffic.
The starter pack can be used for video editing, video script transcription, custom graphic creation, podcast creation, social media posting, RSS syndication and post bookmarking.
SaaSn Signs Agreement with Bluekey Software Solutions
SaaSn, a division of Anderson Group, recently entered into a cooperative agreement with Bluekey Software Solutions, Africa's largest and most awarded SAP Business One partner.
Tools for Increasing the Capabilities of Workload Automation Next Year
Automation improves productivity and reduces human error. In the past, automation was thought of as a tool used in manufacturing, but know it is applied almost everywhere - including the high-tech industry.
This is especially true in networks that require constant surveillance, upgrades and maintenance to keep them running.
Auto Parts Network Goes Global
Auto Parts Network (APN), the online retail store and one-source shopping website for automotive parts and aftermarket products, has now expanded its shipping capabilities and is well positioned to cater to international orders.
Gorilla Logic Unveils CloudMonkey, Mobile App Testing Cloud
Gorilla Logic announced the launch of a new mobile app testing cloud called CloudMonkey. Gorilla Logic is a technology services firm specializing in enterprise app delivery for mobile and Web.
DealNet Capital's BPO Reaches Agreement with Ontario Public Service Association
DealNet Capital's BPO (business process outsourcing) unit has reached an agreement with an Ontario Public Service Association.
The deal comes shortly after the subsidiary also announced its intent to provide customer care services to the National Home Improvement Installer Group.
hc1.com and Interactive Intelligence Partner to Improve Operational and Service Efficiency of Medical Labs
hc1.com recently announced a strategic partnership with Interactive Intelligence, a provider of unified IP business communications solutions. Under the terms of the partnership, both companies will align their resources to help enhance the operational and service efficiency of medical laboratory customer service centers.
IPsoft Addresses Missed Opportunities by not Applying Automation in IT Activities
Most people think automation is only reserved for the manufacturing industry, but almost every process involving people and a repetitive task can be automated. The man hours and money automation saves an organization can be substantial, depending on the task and the amount of people required to perform the job.
Amdocs Positioned in the Leaders Quadrant by Gartner
Gartner, Inc., an information technology research and advisory company, recently positioned Amdocs in the Leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management for communications service providers.
Philippines BOP Reaches Surplus of $6.43 Billion
According to an official data issued on Monday, the balance of payments (BOP) figure of Philippines have hit a surplus of $6.43 billion in the first 10 months from January to October. This figure is two and a half times greater than the official forecast. The surplus in BOP in the month of October itself was $604 million - almost three times the total $208 million surplus reported during 2011.
Is Outsourcing Really the Right Way to Cut Down on Production Cost?
For a while now, private sector players have been forced to outsource most of their finance jobs - something most government agencies have enforced some immunity to until recently. Shrinking budgets and backfiring shared service schemes, however, are forcing them to dive into outsourcing headlong.
But many analysts and experts believe this is merely postponing impacts of the problem and that the best way out is by automating transactional roles in finance departments.
Interactive Intelligence Names VXi New Technology Partner
Thanks to VXi's UC ProSet headsets, the company has proven its worth as a partner and its commitment to quality products for unified communications users.
VXi's UC ProSet provides wideband audio with natural sound quality, along with noise-cancelling technology that eliminates over 80 percent of background noise.
Unibased Releases ForSite2020 Version 7.07
Unibased Systems Architecture has released ForSite2020 Version 7.07, an upgraded version that will help healthcare organizations to better coordinate healthcare service delivery.
Workflow and operational efficiency will be noticeably augmented, owing to the inclusion of Microsoft Outlook integration, ICD-10 compliance and enhanced patient payment estimation.
Regpack Online Registration Software Upgraded for Dynamic Sharing of Data
Regpack, an online registration, enrollment and data management software firm, has introduced new features to its online offering which will let organizations share dynamic data with anyone.
The new features will also allow users to integrate their systems with external systems leveraging a single line of code.
Interactive Intelligence Recognized by Frost as Emerging Vendor of the Year in Asia Pacific
Interactive Intelligence, a provider of unified communications, cloud based contact center, business process automation software and services, has received 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year Award in the Contact Center Applications market.
Interactive Intelligence's flagship offering Customer Interaction Center (CIC) is an open, all-in-one IP communications software suite.
Knoa Survey Focuses on Important Trends within Change Management
Recently, Knoa Software conducted a survey to gauge the current market view of the utility and problems related to current change management practices. More than 156 registrants, from a worldwide audience of information technology professionals, had the possibility of accessing the survey and all questions.
Tufin Releases Survey on Firewall Management Challenges
In recent years, one of the biggest problems facing IT departments is the management of the network connectivity of enterprise applications. Managing application connectivity has remained a manual and error-prone process in spite of the advanced automation provided by present day firewall management solutions.
Bell and Howell Announces Solutions for E-Commerce Market
Bell and Howell has announced new family of parcel management solutions to address the requirements of the growing e-commerce market.
This announcement has been made because lately consumers have shifted their purchasing habits to online ordering.
Persistent Systems Announces Partnership with MA-Based RAGE Frameworks
Persistent Systems, a provider of software product and technology services, started business process automation and development services for RAGE LiveBPA users.
Trubiquity Announces TRUfusion Enterprise Software 7.4
Trubiquity, a Troy, Michigan-based provider of global Managed File Transfer and business process integration solutions, has added new features to its TRUfusion Enterprise software and has announced the availability this enhanced software.
Brivo and Asure Integrate Cloud Software for Workplace Management
Cloud security application provider Brivo Systems is integrating its ACS WebServices software with Asure Software's workplace management and scheduling software, one of the latest examples of how security and other admin services are coming to the forefront as the next wave of so-called "SaaSification."
GA-Based Timber Products Inspection Selects MobiTask from GroveWare
Recently, GroveWare partnered with GA-based Timber Products Inspection to deploy MobiTask inspection software.
MobiTask from GroveWare is a process automation solution for all smartphones and tablets.
Bell and Howell To Distribute Digital Print Quality Assurance Systems for WebVision North America
Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging, and Lasermax Roll Systems, a global supplier of automated paper handling, converting and quality assurance systems for high-speed digital printing operations, recently announced that Bell and Howell will serve as the distributor for the North American markets for WebVision, a digital print quality assurance system.
CSP Picks Appian BPM to Help Mobilize Workforce
CSP mobile workforce and installers can use the worksocial capabilities to accomplish their tasks with only the need of a simple social interface on native mobile apps for iPad, iPhone and Android devices.
Infor Launches Infor SyteLine in India
Infor, a provider of business application software serving more than 70,000 customers, has launched Infor SyteLine in India.
Mobilink Selects Comptel Fulfillment Platform
Comptel Fulfillment is an order fulfillment platform that brings together a flexible approach to provisioning and activation services. The platform achieves this with dependable, highly automated delivery capability in numerous networks and service platforms. Comptel Fulfillment fills the gap between customer order and service use and decreases expenses, and provides various other benefits to the user.
DataServ Partners with Western Union Business Solutions to Offer Distinctive Service to its Clients
SaaS and process automation solutions specialist, DataServ, recently partnered with Western Union Business Solutions to help its international clients pay vendors through user-friendly payment screens, allowing clients to create quote and book orders.
This process is made easy by using the Purchase-to-Pay (P2P) Solution from DataServ.
Infor Releases Inforce Marketing Marketing Automation System
Infor, a provider of business application software, has announced the release of Inforce Marketing, a comprehensive global marketing automation system built on the Salesforce Platform.
According to company sources, Inforce Marketing will provide enterprise-strength capabilities in an economical, user-friendly format.
SunGard Unveils New Wealth Management Suite
Sungard recently unveiled its new Ambit wealth management system software. The new system is a front-to-back money management solution, consisting of a full suite of new capabilities when it comes to personal or business-related financial decisions.
Interaction Process Automation from Interactive Intelligence Enhanced
Interactive Intelligence Group's Interaction Process Automation has been a helpful and well-regarded application, and it's about to get even better. ININ has just released an upgraded version of the communications-based process automation application, using proven contact center technologies to improve its efficiency of organization at each step of the process.
DDS Wireless Signs Contracts Worth $1.9M
DDS Wireless International Inc., a company engaged in providing application software for multiple vertical markets within the transportation industry, has signed a series of contracts worth $1.9 million.
Officials from DDS said StrataGen Systems Inc., the company's Transit business unit, was awarded over $700,000 in new upgrades and mobile data terminal projects.
Dexter's Rule-Based Expert System Makes Technology 'Smarter'
In the mid 1980s, a group of engineering professionals had an idea for a product - a deli kiosk for supermarkets. After the idea was developed, they decided to invest in the deli kiosk and call it Dexter, an acronym for deli express terminal.
Pegasystems Appoints Larry Weber to Board of Directors
Pegasystems Inc. (PEGA), a business process management (BPM) company and provider of customer relationship management (CRM) solutions, today announced that Larry Weber has been appointed to the company's Board of Directors.
Weber cofounded the Massachusetts Innovation and Technology Exchange (MITX), and is currently working as the Chairman of the W2 Group.
GM Deploys AuraPortal Business Process Management Suite
American automobile manufacturer, General Motors (GM), has started the implementation of the AuraPortal BPM Process Management Suite at its Ecuador plant.
Working with Business Process Management BPMS indicates that a rapidly increasing number of companies and organizations are adopting BPMS tools to preserve their competitiveness in the face of companies that are already working with it.
HP Application Performance Management Software Helps Organizations Improve Business Performance
Application performance management (APM) software has always been a favorite tool for system administrators, operators, application developers, IT service management professionals, and more, for monitoring and managing the performance and availability of software applications consecutively improving business performance and customer responsiveness.
MyBI Mobile 3.0 Earns SAP-Certified Integration with SAP BusinessObjects XI 3.1
Exxova's MyBI Mobile app offers users immediate access to Enterprise wide content at critical decision points at any location. The app offers users real-time, mission-critical data, whether in the boardroom, restaurant or airport terminal. All existing reports (Crystal Reports, Web Intelligence and Xcelsius) are available without the need for labor intensive rewriting or re-platforming.
Automated Mail Processing Bolsters India Post
India Post has bolstered its centers for mail processing at New Delhi with a computerized system that facilitates the processing of more than 55,000 piece of mail an hour. When the automatic mail processing unit at the 70,000-square-foot New Delhi location becomes functional, India Post will hit a remarkable milestone through its most recent attempt to bring mail processing centers up to date in terms of operational efficiency.
ABBYY Announces Release of FlexiCapture 10 with Augmented Features
ABBYY, a provider of document recognition, data capture, linguistic technologies and services, has launched the latest augmented release of its data and document capture software, FlexiCapture 10, which now supports Software-as-a-service (SaaS)-based document capture.
The company's FlexiCapture, in general, is a line of data capture and document processing software solution that facilitates organizations of any kind with any volume of paperwork increase efficiency by automating paper-based business processes.
Interactive Intelligence Receives Key Defense Department Certification
Unified communications and VoIP solutions provider, Interactive Intelligence, has received a government certification that will make it easier for the company to count the U.S. Department of Defense as a customer in the future.
The federal Joint Interoperability Test Command (JITC) has certified the latest versions of Interactive Intelligence's all-in-one IP communications software, Customer Interaction Center (CIC).
Jeeves Universal Selected as Reynolds Cycling's Strategic Business Platform
Jeeves Universal has been deployed as the strategic business platform for Reynolds Cycling, a manufacturer and distributor of high performance bicycle wheels. All of Reynolds' business aspects have now been merged into a single seamless platform.
A Transportation Services Provider Invests in Kofax to Process 15 Million Documents Annually
Kofax plc, a provider of Capture Enabled BPM (business process management) solutions, has clenched a new deal worth $850,000 for its invoice and accounts payable (AP) automation solutions. The customer in the deal is a leading global provider of transportation and logistics services who already uses other Kofax Capture solution.
EQT Partners Acquires UC4 to Boost Firm's Service Reach
EQT Partners has just made quite the purchase, acquiring UC4 Software from the Carlyle Group.
UC4 Software is the largest independent vendor of IT process automation software, purchased in 2006 by Carlyle Europe Technology Partners, and is now being sold to EQT Partners for 220 million Euros (approximately $272 million).
Aria Systems Partners with AAA NCNU
Aria Systems Inc., a source of cloud billing and subscription management solutions, recently announced that AAA Northern California, Nevada & Utah (AAA NCNU) has selected Aria Subscription Billing Platform.
Officials from AAA NCNU said the solution's ability to handle high volumes of complex transactions is a prime reason behind its selection.
eMASON Moves Office to Petersburg
eMASON, Inc., a company that has introduced dynamic process automation technology - CLARIFIRE - has recently shifted from Clearwater to St. Petersburg, leasing out a huge space at nearly 41,000-square-feet at the Roosevelt Technology Center.
Savvis to Acquire Part of Ciber's IT Outsourcing Business
In 2011, Ciber, a global information technology company, leveraged Savvis' worldwide data centers and network capacity to cater to the needs of its clients. As a sequel to this partnership, Savvis has now decided to purchase certain assets of Ciber's global IT outsourcing business.
Interactive Intelligence's Global Interactions 2012 Conference Draws over 1,500 Attendees
Interactive Intelligence Group, a global provider of contact center automation, unified communications, and business process automation software and services, successfully completed its global Interactions 2012 conference last month. Interactions 2012 conference covers key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges. The event witnessed participation of more than 1,500 attendees, which included customers, prospects, partners, consultants, analysts and members of the media representing 33 nations.
Kofax Mobile Capture Solution Gains Four Global Customer Wins
The Kofax Mobile Capture software solution has seen rapid growth since its release in June. A specialist in Capture-enabled BPM (business process management) solutions, Kofax recently announced that four global customers will deploy the software to increase customer engagement.
Kronos Further Extends its Reach in Indian Market through Strategic Alliance with Qimpro
Kronos, a major player in workforce management solutions, has announced a strategic relationship with Qimpro in India.
Thanks to this alliance, Kronos Incorporated would be able to further extend its reach in the Indian market.
Daptiv Announces Record Customer Confirmations in 2012
Daptiv has been hiring professionals in software development, sales, support and professional services, as it has been experiencing an increase in the number of customer confirmations in 2012.
Relative to the first half of 2011, the number of bookings has increased by 42 percent in the same period this year.
What Makes Call Center Agents Stay? Interactive Intelligence Provides Some Tips
There is no doubt that staff retention is the key to contact center growth. This was what contact center automation provider Interactive Intelligence focused on in its industry report, suggesting Bahrain's contact center industry could further improve only if it could get its employees to "stay put."
Digiscribe Enhances Office Automation Service with Implementation of FileBound 6 Software
New York Metro area's office automation solution provider Digiscribe International recently announced the addition of new software to its office automation solution portfolio.
NERSC Selects Deltek Maconomy
Recently, the company announced that Norwegian research foundation Nansen Environmental and Remote Sensing Center (NERSC) has installed the Deltek Maconomy enterprise solution to improve the control its budget and cost. The company is also looking to improve its project management and resource planning processes and optimize visibility across its entire organization.
Gartner Predicts Modest Growth for Enterprise Business Applications Software
It's nice to see some growth somewhere in the economy. While growth for 2012 in enterprise business applications may not be setting any records, given the current world economy, any growth seems like a good thing.
Kofax Expands its Kofax Capture Solution
Without revealing the name of its latest partner, Kofax , a provider of Capture Enabled BPM (business process management) solutions, has made announcement of a deal with a provider of security and related monitoring services for homes and businesses in North America. The value the deal to Kofax is more than $450,000.
Perceptive Software Customer UWV Wins 2012 Global Awards
The Workflow Management Coalition (WfMC) initiated a Global Awards program in 2011 for Adaptive Case Management case studies to identify and focus upon ACM use cases. Adaptive Case Management (ACM), also known as Dynamic or Advanced Case Management, is a new method to support knowledge workers in today's leading edge companies. The practice of ACM is quickly growing.
Gartner Positions Genpact in Leaders Quadrant
The smart enterprise processes (SEP) methodology from Genpact is a proprietary business process management framework. It assists companies to consistently perform well in volatile environment and offers them the ability to anticipate change, dexterity to adapt to new conditions and spirit to innovate and produce new solutions. These companies concentrate on process effectiveness and efficiency and operate smoothly across global markets.
iDatix Unveils Mobile App with Sophisticated Electronic Forms
iDatix recently launched version 4.5 of iSynergy, which incorporates mobile capture and enhanced electronic forms, effectively changing the manner in which people get their work done.
The dominant Business Process Management (BPM), Enterprise Content Management (ECM) and Dynamic Case Management software from iDatix are considerably improved in this latest release.
Ebix Acquires Australian Processing Solution Company, Fintechnix
Ebix, Inc. announced that it has signed a deal to acquire a Web-based processing solution called Fintechnix. Ebix said the new company, Fintechnix, would work under its Australian operation and expects the deal to be immediately accretive to Ebix earnings per share.
Ebix, who has a recurring revenue base of 80 percent, is a leading international supplier of software and e-commerce solutions to the insurance industry.
Bitrix Intros All-In-One Small Business Management Tool: Bitrix24
Managing a small business effectively is the only way for it to grow and be successful. Some small business owners haven't realized that their companies could be more successful with management systems. A lot of times, small business owners think if they have 10 or fewer employees they can manage business operations by being involved in as much as possible. However, if a management system is implemented a small business can virtually run itself.
BPM Partners' 2012 Pulse of Performance Management Survey Ranks Adaptive Planning as Number One in Overall Customer Satisfaction
Adaptive Planning recently announced that it got first place for customer satisfaction in BPM Partners' annual survey of companies who use performance management solutions. Adaptive Planning is one of the global leaders in cloud-based corporate performance management (CPM) solutions for companies and nonprofits of all sizes.
Pegasystems Awards LANIT-BPM as New Gold Partner
Pegasystems Inc., a source of Business Process Management (BPM) software solutions and a Business Rules Platform based in Cambridge, Massachusetts, has signed a new agreement making LANIT-BPM its latest Gold Partner.
Pegasystems offers a partner program that focuses on global strategic alliances for system integrators and enterprise-level management consulting companies interested in a long-term, close working relationship with Pegasystems.
Humanizing Business Process Automation: Optimizing Performance for Employees and Customers
Improving the delivery of products and services should be an ongoing focus in business. In particular, if your firm isn't considering how to make its products and services available at a competitive price - and how to reduce time-to-market response times to customers - your competitors certainly are. Just as certainly, and especially on social networks and the web, consumers are constantly evaluating your company's service, pricing, product quality and reputation to gauge value overall.
Knowledge Process Outsourcing Grows in the Philippines
The Philippine government's desire to grow in the business process outsourcing market alongside its Asian counterparts in China, Hong Kong, Japan and Korea is generating a major push toward knowledge process outsourcing.
In a recent interview, Sutherland Global Services Chairman Dillip Vellodi said there are some huge opportunities for the Philippines in this market, considering the line of global companies looking for highly skilled people to do special jobs such as business analytics and human resources.
Philippines Business Process Association Launches Program to Help Needy Kids Find Careers
Call centers are booming in the Philippines, and one industry group is hoping it can help save the poorest of the nation's street children.
This week, the Business Processing Association of the Philippines (BPAP) formally launched the BPAP Careers for Street Kids Program, a program designed to help underprivileged but talented high-school graduates and college-level students land a good job in the call center industry.
Forbes 2000 Companies Tap Oce Business Services
Forbes Global 2000 companies including three of the top five companies, which span the oil and gas, banking and conglomerate sectors are tapping Oce Business Services.
Stratix Corporation and PiiComm Inc. Join Hands to Support Business Operations
Stratix Corporation recently announced that it has entered into a strategic partnership with PiiComm Inc, a leading provider of mobile and wireless workforce solutions for enterprises and government in Canada. Both companies specialize in delivery and the integration of managed service solutions and mobile enterprise software primarily serving the retail, transportation and logistics, and field service clientele base in the United States and Canada.
Revitas' New Service and Support Offerings Improves Customer Investment in Its ERD Solutions
Revitas recently announced new services and tiered support package for its customers, which will help them to capitalize on their investments in Revitas Enterprise Revenue Dynamics (ERD) solutions. The company's new offerings will cover the complete cycle of activities of the customer beginning with initial business planning right through the actual implementation, change management, as well as post-implementation stage. Customers will benefit from higher success levels and be able to optimize on their ROI.
Sales of Kofax Solutions to Financial Services Firms Continue to Grow and Gain Momentum
Financial services firms continue to choose Kofax to support information management initiatives, as recent orders from multiple new customers now exceed $1 million in revenue.
The Doe Run Company Chooses DataServ's SaaS for P2P Automation
The Doe Run Company has entered an agreement for an extended amount of years with DataServ to use the company's Software as a Service (SaaS) platform to streamline its document processing using a Purchase-to-Pay (P2P) solution.
KPMG Survey Predicts Bright Future for Shared Services
Budgets, human capital and other back-office functions cost companies greatly - in both time and money. In most cases, processes are inefficient and productivity is low due to lack of resources. Shared services provide an opportunity, not only for improved efficiency and savings, but also for enhancing the quality of the services involved.
iDashboards Gives Enterprise a Go-by with its Brush with Nature
iDashboards, a user-friendly and cost-effective business dashboard software solution, took a u-turn by turning away from enterprise and releasing a new dashboard that delved into the natural wonders of the world.
Genpact Takes Business Relationship to Next Level with RightAnswers, Inc.
Genpact, a provider of business process and technology management, announced that it is using RightAnswers, Inc.'s Unified Knowledge Platform to provide IT services to all clients.
New BPMonline Service Desk Puts Customers in the Driver's Seat
BPMonline, a SaaS/on-demand CRM and business process management solutions provider, is gearing up to transform the IT Service Management (ITSM) market with the launch of a new management solution - BPMonline Service Desk.
The new cost-effective, user friendly solution, designed to configure, design and automate business processes analysis, promises to harness the power of the most advanced technologies within a single platform.
Brewmasters Venture into the Cloud with Latest SilverSun SaaS Offerings
The three primary factors to be considered when deciding whether to leverage cloud computing and which provider to choose are reliability, availability and scalability. Any type of company that requires application hosting could potentially benefit from the provisioning of computing infrastructure resources as a service. In addition to the economic advantages of an on-demand computing environment, companies also enjoy the flexibility of being able to scale their services up or down to accommodate changing needs or business requirements, without having to invest in new equipment. This type of resource can never be more attractive than it is to the burgeoning beer brewing industry.
Arris, Sigma Work to Set Up Internet Resources in Latin America
12,000 Arris officials have completed a total of three million service and installation jobs in Central and Latin America.
To continue expansion in the area, Arris announced its plan to contract with Sigma Systems Global Services and WorkAssure.
iGrafx Expands Relationship with Regal Beloit
iGrafx has expanded its relationship with Regal Beloit Corporation, a manufacturer of electric motors, mechanical and electrical motion controls and power generation products serving markets throughout the world.
This agreement will allow iGrafx, a source of Business Process Management (BPM) solutions, to further business process improvement initiatives and management capabilities throughout Regal Beloit.
Interactive Intelligence Announces Keynote Speakers for June Convention
Interactive Intelligence, a unified IP business communications company, in collaboration with Latitude Software will be holding its Interactions 2012 conference this year in June. The company said the event is "for customers, partners, prospects, consultants, analysts, and media."
Bluespring Unveils ProcessView Essential Analytics for Microsoft Visio
Bluespring, a provider of Business Process Innovation (BPI) technologies, helps organizations worldwide understand and significantly improve key business processes.
Bluespring Software recently announced the launch of ProcessView Essential software for Microsoft Visio, allowing Visio users to capture critical data about business process and generate meaningful statistics to make more informed business decisions.
Interactive Intelligence to Exhibit Solutions at Financial Technology Summit Middle East
Unified IP business communications solutions provider Interactive Intelligence Group Inc. plans to participate in the Financial Technology Summit Middle East, which will be held in Abu Dhabi, April 10-11, 2012. The company plans to exhibit a number of its contact center solutions at the event, including its Interaction Dialer, Interaction Recorder, Interaction Feedback and solutions for customer relationship management (CRM) integration and business process automation (BPA).
Evolv Launches New Recruitment Process Outsourcing Platform
Evolv has decided to integrate a new process of hiring called Recruitment Process Outsourcing (RPO), a form of business process outsourcing in which an employer transfers some of or all recruitment activities to an external service provider.
Evolv said its new service allows for high volume of hourly hiring by creating a fully functional employment system including a skills test and an interview.
Cloud-based Call Center Capability Combined with Unified Communications Drives Results
The demand for the hosted call center continues to grow as companies recognize the value in driving their own customer service care without the expensive build out of the physical call center. Likewise, the demand for unified communications creates a unique opportunity for those companies able to meet the demand for seamless integration.
Primus Australia Receives NBN's B2B Certification
Primus Australia, a part of PTGi (Primus Telecommunications Group, Inc.), recently announced it received NBN Co's business-to-business (B2B) interoperability certification, making it the first Australian company to deliver the real-time provisioning of services to customers on the NBN network.
The integration of Primus and NBN Co's IT systems allows customers to order multiple products, and enable high volume orders to process efficiently by replacing manual procedures with automated systems.
TantaComm Unveils Next Generation Interaction Recording Software for BPOs
TantaComm, a provider of interaction recording, call compliance, and quality management solutions, announced the launch of next-generation interaction recording software - TantaComm Capture - designed to maximize operational efficiency at Business Process Outsourcing (BPO) companies.
DocFinity Teams Up with Xpertdoc
DocFinity has recently entered into a partnership with Xpertdoc, a Canada-based provider of document design, output and distribution services.
The partnership will allow DocFinity to streamline the process of document production, reducing costs while increasing productivity, speed and quality.
Hospital Chooses Business Service Management for Workload Automation Solution
Kaohsiung Veterans General Hospital (VGHKS), a public medical center in South Taiwan, is now able to manage and make secure patient data and improve the efficiency of hospital processes from a single point of control, thanks to a workload automation solution from Business Service Management (BSM).
TEC Adopts Adeptia's On-Demand BPM Suite
TEC Services Group, a provider of consulting and professional services for the credit and collections industry, has deployed the On-Demand BPM suite of Adeptia, which offers enterprise business integration management software.
Philippines' BPO Industry Leaders Warn Outsourcers to Remain Competitive
When you're at the top, there's always someone happy to spend time and resources to try and take your spot. When it comes to call center outsourcing, there's no question that the Philippines is now at the top, having toppled India, once the world leader for business process outsourcing (BPO). There's also no question that other regions would like to take the crown away from the Philippines.
Firstsource and RuralShores Partner to Bring BPO Work to Rural India
Business process outsourcing company Firstsource Solutions Ltd. Recently announced a new partnership with RuralShores to establish a 135 seat delivery center in Chand, a village in Chhindwara District in Madhya Pradesh in India. The goal of the alliance, said the companies, is to bring BPO work to rural India. Together, the two companies plan to set up this rural office as a way to empower Indian youth seeking BPO-related careers and create more employment opportunities.
Canadian Government Seeks Web 2.0 Advantages for Citizen Interaction
It seems even the Canadian government could be doing a better job using Web 2.0 tools. Minister Tony Clement, the president of Canada's Treasury Board, recently told a North Vancouver business gathering that yes, the Canadian government "recognizes the importance of social media" - whew, that's good to know - "and is taking action to integrate these tools and ideas in its day-to-day operations."
Dibon ARO BPO Migrates to Kansas City Data Center 1102 Grand, Cuts Expenses by $1.2 Million Yearly
Dibon ARO BPO recently migrated its data services to Kansas City's own data center, named 1102 GRAND, helping the company cut annual costs by $1.2 million. The data center helps Dibon ARO BPO handle its customer service calls and hosts some services for the company.
Clario Version 3.0 Now Available from Clario Analytics
Clario Analytics recently announced the availability of Clario Version 3.0, and its ability to furnish cutting edge capabilities for efficient processing of massive volumes of marketing data.
Convergys Smart Revenue Solutions to Power E.ON IT
A group-wide framework agreement between Convergys and E.ON IT, will allow E.ON IT to leverage the extensive portfolio of advanced technology solutions from Convergys that are available within E.ON. Intelligent technology solutions from Convergys will help E.ON IT improve rating and billing processes and help drive its customer experiences. E.ON IT is the IT division of E.ON AG, a privately held power and gas company.
Tango Deploys LogNet Customer Management and Billing Solution
Tango, the first alternative Luxembourg operator offering fixed and mobile telephony services as well as Internet, has recently picked LogNet Systems' multiple play customer management and billing solution.
Arxis Technology Joins Intacct Business Partner Program
Arxis Technology, Inc., a Southern California-based technology consulting firm specializing in the implementation and support of ERP and CRM software for small and mid-sized businesses, has joined the Intacct Business Partner Program.
Latitude Software and PaymentVision Join Forces to Offer Integrated Solution
Latitude Software, an Interactive Intelligence Group Inc. company, recently announced in a press release that it has joined forces with PaymentVision to offer an integrated debt collection and electronic payment solution that will manage all pre- and post-charge-off accounts and the entire collection workflow process.
Trizetto Business Services Help Johns Hopkins Healthcare Slash Administrative Costs
The TriZetto Group, Inc. today announced that their business management service has helped Johns Hopkins HealthCare (JHHC) reduce a large "backlog of medical claims (and) claims-operational expenses and resolve other administrative issues," according to a company press release.
Paperless Office Significantly Improves Customer Response Times, Study Shows
If saving a tree wasn't reason enough to go paperless, then a new study released by AIIM may convince some pulp-driven offices to take the plunge. Going paperless can make customer response times two to three times faster; in some cases, paperless offices report gains of five to 10 times their standard paper processing times.
Focus on the Cloud Powers Interactive Intelligence to Strong Q4
Interactive Intelligence posted better-than-expected fourth quarter results on Wednesday, powered mostly by strong orders of cloud-based solutions and an uptick in recurring revenue.
CaaS Deployments Driven by Contact Centers' Needs to Expand: Interactive Intelligence
Before heading down to sunny Florida this week, TMC CEO Rich Tehrani had the opportunity to catch up with Tim Passios, senior director of solutions marketing at Interactive Intelligence, who will address attendees at Cloud Communications Expo this week in a number of sessions. Their full exchange follows below.
A Real Contact Center Solution - No Need for a Missing Lync
In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence's integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. This integration was a key part of the company's release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November.
Why you ask? Read on. Hopefully you will put it on your list of things to see as well.
Upp Technology Welcomes Matt Simonton to Software Sales Team
Upp Technology, Inc. a global provider of specialized software, innovative technology solutions and IT staffing services, has recently added Matt Simonton, a medical supply industry veteran, to the company's software sales team.
Impressive Growth for Business Process Management Sector in Asia
As fourth quarter numbers come in, they are providing a picture of which sectors of enterprise solutions are growing sluggishly - if at all - and which sectors are showing impressive growth. One of the latter includes business process management (BPM), and analyst group IDC has recently released impressive numbers for BPM growth in Asia.
2012: The Year for Focusing on Customers Through Business Process Automation
If it's your job to keep an eye on business process management for your organization, particularly as it pertains to customer management, you may be interested to know what's likely in store for you during the year ahead. While many companies have benefited greatly from business process automation (BPA) of their customer processes, the sheer array of solutions and providers may be mystifying.
Winners of 2011 Excellence Awards in BPM and Workflow Announced
The Workflow Management Coalition (WFMC), BPM.com, and Future Strategies Inc. announced the winners of their 2011 Excellence Awards in BPM and Workflow. These awards recognize user organizations that have excelled in implementing innovative business process solutions and in doing so have met strategic business objectives.
American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
ALC, a national passenger transportation management company serving transit agencies, school districts and the healthcare industry, has selected and deployed Interactive Intelligence Group's unified IP business communications solution, Customer Interaction Center.
American Logistics Upgrades Customer Service Center
American Logistics Company (ALC) has created a unified IP business communications solution with Interactive Intelligence Group Inc., called Customer Interaction Center (CIC).
Adapt Wins Interactive Intelligence Award Eighth Consecutive Time
Adapt Telephony Services has won Interactive Intelligence's annual 2011 Conquest Award for the eighth consecutive time.
This is a significant milestone for Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions.
St. Croix Orthopaedics Picks Interactive Intelligence's Enterprise IP Telephony Software Suite
St. Croix Orthopaedics has said that it has selected Interactive Intelligence Group's enterprise IP telephony software suite, CustomerInteraction Center (CIC), for use throughout its organization.
Interactive Intelligence Wins Contact Center Systems Company of the Year from Frost & Sullivan
This year, the Texas Rangers repeated as champions of Major League Baseball's American League. That accomplishment, though, is nothing compared to the repeat achieved by Interactive Intelligence. For the second straight year, they were honored with the highest award in the contact center field, as given by Frost & Sullivan.
Webinar: Do Centrally Managed Contact Centers Require Less Management?
An upcoming webinar, "Contact Center Consolidation and Centralization" scheduled for Thursday, Nov. 3, 2011, 11:30 a.m. EST/4:30 p.m. U.K., will explore how such consolidation can improve overall reliability and availability of services, while providing you with a roadmap to get there.
Interactive Intelligence Chosen by PathSolutions as Technology Partner
Based in Santa Clara, California, PathSolutions is a provider of automated network intelligence gathering solutions. The company has just signed a technology partner agreement with Interactive Intelligence, a provider of unified IP business communications solutions all over the world.
New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal
Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58 percent, while orders increased a whopping 146 percent during the same period. Moreover, the cloud now accounts for 26 percent of the company's revenue which is roughly $200M per year. Company CMO Joe Staples said the following to me in a meeting in New York, "We are seeing a huge shift towards the cloud." He continued, "It is talked about in every single deal we are in."
Sales Software: 1Stream Now Offers Integration with Salesforce.com
1Stream, a South African provider of hosted call center technology, has added Salesforce integration into its hosted contact center offering.
Delta Outsource Group Leverages Latitude Software's Hosted Debt Collection Solution
Latitude Software, an Interactive Intelligence company that provides debt collection software and services, announced Delta Outsource Group, a national debt collection company, has realized cost-effective business growth by deploying Latitude Software's hosted debt collection solution.
ITEXPO Video: Test Driving the Cloud
If you're like most enterprise customers, you are intrigued by the capabilities of the solutions offered in the cloud. Perhaps you've even sent some of your applications to this platform, but still hold tight to your data and key processes. Would you be more inclined to make the jump if you could first test the waters?
Image Integration Systems Unveils DocuSphere
Image Integration Systems (IIS) recently announced the launch of the DocuSphere All-in-One for Oracle E-Business Suite Accounts Payable, an accounts payable automation solution that has been specifically created for the Oracle E-Business Suite ERP marketplace. DocuSphere provides a standard configuration, lower cost, less risk, easier implementation and accelerated time-to-benefits for large multi-national and mid-market enterprises that run on Oracle E-Business Suite.
Autotask Announces Complete Integration of Business Management Platform with Servoyant
Autotask Corporation, a global provider of hosted IT business management software, recently announced that it has completely integrated with Servoyant software from Servoyant, LLC, an SaaS provider of IT management software solutions. Servoyant offers simplified monitoring, management, proactive automation and analytics to help consumers safeguard against trouble and ensure that client systems run like clockwork. What the integration essentially does is streamline and automate processes like asset gathering, service ticketing management, account administration, system troubleshooting thus allowing managed services providers (MSPs) keep client network systems functioning smoothly.
Software AG Receives SWIFTReady Financial EAI Label for 2011
Software AG has announced that it has been awarded SWIFTReady Financial EAI label for 2011 from the Society for Worldwide Interbank Financial Telecommunication (SWIFT). The announcement was made at SIBOS 2011, an important financial services conference and exhibition.
EFI Launches Fiery XF proServer for EFI VUTEk Superwide Inkjet Printers
EFI, a provider of digital printing solutions, announced the launch of Fiery XF proServer, a production solution for EFI VUTEk superwide format UV inkjet printers.
BancTec Showcasing iBPO at Gartner Outsourcing Summit
BancTec, providing global business process outsourcing (BPO) for financial transaction automation and document management, is showcasing "Intelligent BPO" (iBPO), a smarter way to outsource, at the Gartner Outsourcing & Vendor Management Summit in Orlando this week.
Trubiquity Named One of Detroit's Cool Places to Work by Crain's Detroit Business
Trubiquity, a Troy, Michigan-based provider of global Managed File Transfer and business process integration solutions, has been named one of the area's Cool Places to Work by Crain's Detroit Business. The award comes after an employee-led nomination process followed by a survey administered by the American Society of Employers.
Hitec Unveils DataStoreDSX Content Management Platform
Hitec, a provider of enterprise content, risk and compliance management solutions, recently announced that it has launched DataStoreDSX enterprise, a content management platform. The DataStoreDSX enterprise is a highly scalable platform that is easy for users to learn and use. It comes with a flexible modular licensing model which enables close and cost-effective alignment to satisfy each customer's specific needs.
TIBCO Software Announces Acquisition of Nimbus Partners
TIBCO Software, a provider of infrastructure software for on-premise and cloud computing environments, has announced the acquisition of Nimbus Partners, a UK-based provider of business process discovery and analysis applications. The acquisition of Nimbus is expected to help drive TIBCO's infrastructure software platform.
MIR3 Announces New Enterprise Service Bus
MIR3, a developer of Intelligent Notification and response technology, has announced a new tool designed to help customers automate notification from existing and legacy IT service management (ITSM) applications and business processes using secure data and process flow integration.
PMG to Demonstrate its Enterprise Service Catalog Suite at IT Portfolio Management and FUSION 11 Service Management Conferences
PMG.net Inc. has announced that it will present an education session in addition to demonstrating its Service Catalog Suite (SCS), developed with cloud computing capabilities, at the IT Portfolio Management and FUSION 11 service management conferences in September.
Red Herring Names Automation Anywhere a Top 100 US Company
Automation Anywhere, a developer of automation software and automated testing software, has announced it was selected as a Red Herring Top 100 company in North America. The honor recognizes Automation Anywhere's Business Process Automation software.
Kofax Optimizes Enterprise Capture Platform with Enhanced Capabilities
Kofax, a provider of capture driven process automation solutions, recently announced that it was extending its enterprise capture platform by adding powerful new capabilities which will help users to manage critical information across their enterprises more effectively.
Interactive Intelligence Partners with Malaz Technology in Saudi Arabia
Interactive Intelligence, a global provider of unified IP business communications solutions, has teamed up with Saudi-based Malaz Technology, a systems integrator specializing in converged information and communications technology solutions, wherein Malaz will resell and implement Interactive Intelligence's solutions in the Kingdom of Saudi Arabia, as well as offer customers Interactive Intelligence's solutions for contact center automation, enterprise IP telephony, and business process automation.
SuperMedia Improves ROI by Deploying Crossvale's SWIFT Solution
Crossvale, a provider of integration and automation services, has announced that SuperMedia, who provides of local marketing solutions, has earned exceptional performance gains by deploying Crossvale's SWIFT (Smart Workflows, Interactive Forms and Tasks) business process management solution.
ChristianSteven Software Unveils CRD 7.0 to Enhance BI Delivery for Clients
ChristianSteven Software Ltd. Has announced the release of CRD 7.0 which further extends BPA capabilities and accelerates the delivery of business information.
Prodagio Software Automates Invoice Processing for Australian Entertainment Group
Prodagio Software, a provider of business process automation solutions, has announced that a major Australian entertainment group has selected Prodagio Account Payable (AP) invoice automation software as its invoice automation solution.
Cognizant Announces $50M Deal to Acquire CoreLogic India
A leading provider of information technology, consulting, and business process outsourcing services, Cognizant, has announced a $50 million deal to acquire CoreLogic Global Services Private Limited (CoreLogic India), the India-based captive operations of CoreLogic, a leading provider of consumer, financial and property information, analytics and services to business and government.
Bank Consolidates Branch Office Communications with Interactive Intelligence's CIC
In a major overhaul of its communications infrastructure for multiple branch offices, Anchor Bank has picked the all-in-one IP communications software suite, Customer Interaction Center (CIC), offered by Interactive Intelligence.
UNIT4 Business Software Helping Non-Profits Remain Agile in Increasingly Competitive Sector
As the non-profit sector is becoming more competitive, UNIT4 Business Software, the North American subsidiary of UNIT4, is helping non-profits expand and evolve into tightly-run, international organizations. UNIT4 is the world's leading provider of business software for Businesses Living IN Change (BLINC).
Key Performance Ideas Deploys Star Command Center Azure Edition
Key Performance Ideas, a full-service systems integrator and implementation consultancy, has deployed Star Command Center Cloud Service for the Microsoft Windows Azure Cloud platform
AuraPortal Sets Free Webinar about the Automation of Processes Through a BPMS
AuraPortal, a global provider of Business Process Management (BPM) delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models, has announced the availability of a free Webinar on July 19th at 10 a.m. (EST).
Febooti Software Announces Version 1.0 of Automation Workshop
Febooti Software, a provider of business process automation solutions, announced the release of version 1.0 of its flagship product, called Automation Workshop.
Interactive Intelligence Becomes a Wholly-Owned Subsidiary of ININ Group
Interactive Intelligence, a provider of unified IP business communications solutions, announced it has reorganized its holding company. As part of this reorganization, a new Indiana corporation, Interactive Intelligence Group Inc., or ININ Group, has replaced Interactive Intelligence Inc. ("Interactive Intelligence") as the publicly held corporation.
IDC MarketScape Report Names Progress Software as a Leader in Business Process Platforms Category
Market intelligence firm, International Data Corporation (IDC), recently presented its findings in a report "IDC MarketScape: Business Process Platforms," where Progress Software Corporation, a software provider, earned the highest score for its innovation in Responsive Process Management (RPM) suite.
Active Endpoints Releases ActiveVOS 9.0 for Enterprises and Data Centers
Active Endpoints, the process automation company, announced the availability of ActiveVOS 9.0 Enterprise Edition and a new Data Center Edition.
Webiplex Unveils Latest Business Process Management Platform for Mobile Devices
Webiplex, a provider of DocuPeak, a cloud-based business process automation and document management platform, announced that its latest DocuPeak business process management (BPM) platform release contains a suite of new features for mobile devices.
loanDepot.Com is Recipient of Interactive Intelligence Innovation Award at Interactions 2011
This year at Interactions 2011, which is an annual global user forum hosted by Interactive Intelligence that was held from May 24-26, loanDepot.com won the coveted Interactive Intelligence Innovation award.
Interactive Intelligence Honored On 'Best Places to Work in Indiana' List
Unified IP business communications company Interactive Intelligence has been named among the 2011 "Best Places to Work in Indiana" by BizVoice, Indiana's statewide general business magazine.
TMC Speaks with Todd Zerbe about the Latest and Greatest Updates at Interactive Intelligence
Todd Zerbe, director of product development for Interactive Intelligence's Client Group recently spoke with TMC at Interactions 2011 Conference that was held from May 24-26, 2011 in Indianapolis, Indiana.
Interactive Intelligence CIC Goes Enterprise With CIC Version 4.0
Having created an integrated IP-based contact handling solution that has been long popular with especially midsized firms and contact centers, Interactive Intelligence has now set its sights on the enterprise and larger BPO customers with the Customer Interaction Center (CIC) Version 4.0.
snom Phones Interoperable with Interactive Intelligence's Unified Business Communications Suite
snom technology's snom 3xx series IP desktop phone systems are now interoperable with Interactive Intelligence's unified business communications solutions, Customer Interaction Center (CIC), according to an announcement by the company.
Actuate Announces the Availability of Xenos Enterprise Server 3.0
Actuate Corporation, an open source Business Intelligence vendor, announced the general availability of Xenos Enterprise Server 3.0 (ES 3.0) for output management.
Pegasystems' new BPM Offers Unified, Predictive Decision Power
In order to improve business productivity by focusing on revenue, cost structure, and resource velocity, Pegasystems Inc., a company in business process management (BPM) and software solutions for customer centricity, has introduced the latest version of Pega BPM.
Interactive Intelligence Platinum Sponsor of ITEXPO and Cloud Communications Expo
Interactive Intelligence, a provider of unified business communications solutions, will once again be the platinum sponsor of the upcoming ITEXPO and Cloud Communications Expo that will be held at the Austin Convention Center from Sept. 13-15. The company has been an ITEXPO exhibitor and sponsor for the past decade.
ITEXPO is the world's largest and best-attended communications and technology trade show. Technology Marketing Corporation (TMC), a global, integrated media company that helps clients build communities in print, in person, and online, hopes to quicken the ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the U.S.
BPMethods Publishes Business Process Management Strategy Guide
Helping technology professionals to run BPM programs more effectively, BPMethods has published its unique Business Process Management (BPM) strategy guide.
Avtex and Interactive Intelligence Partner to Sponsor 'Trends in the Contact Center' Seminar Series
Avtex, a provider of integrated, interaction technology solutions, recently revealed that in conjunction with Interactive Intelligence, both companies will be hosting a seminar series titled, 'Trends in the Contact Center.' This informative event will be the first of seven seminars that will begin in Atlanta with Michele Rowan of Contact Center Strategies, as the keynote speaker.
Fonality Boasts One Billion Cloud-Based Contact Center Calls
North America's fastest growing business communications company, Fonality, recently announced its one billionth contact center phone call - a milestone reflecting more than 4,800 deployments as the adoption of Fonality's cloud-based contact center solutions continue to change how fast-growing businesses deliver exceptional customer support.
Canadian Insurance Co-Operative Taps Interactive Intelligence for All-In-One IP Solution
Many multi-site companies share a common scenario. They have one or more PBX/key systems per location, often accompanied by others for voice mail, interactive voice response (IVR), call centers, call accounting and administration consoles. The combination of disparate technologies creates architectures that are expensive and difficult to maintain. This leads to complicated and compromised business continuity plans.
Interactive Intelligence Reports Positive First Quarter Financial Results
Indianapolis-based unified IP communications company Interactive Intelligence has announced operating results for the quarter ended March 31, 2011.
Interactive Intelligence Records 36 Percent Revenue Increase in 1Q 2011
Interactive Intelligence, a provider of unified IP business communications solutions, reported revenues of $47.7 million for the three months ended March 31, 2011, an increase of 36 percent from $35.0 million in the first quarter of 2010.
Business Process Automation Case Study: IPA Helps Life Insurance Firm Go Paperless, Improve Services
Every organization is driven by processes. Some of these are industry-specific, or vertical. Others are horizontal in that they apply to all types of organizations. An organization's overall success is largely driven by how well it implements and executes both types of processes.
appStrategy Launches Workflow-based Integration and Automation Solution for Microsoft Dynamics CRM 2011
appStrategy Inc., offering migration, integration and automation software, has launched appCompass 5.0, a workflow-based solution for automating and extending processes with Microsoft Dynamics CRM 2011.
Ticketmaster Targets Scalpers with New Pricing Technology
The music industry's most vilified monolith is shaking up the way it does business. Event ticket seller Ticketmaster is rolling out new technology that will allow clients such as sports teams, promoters and musicians to set and adjust prices for their live events.
Interactive Intelligence's Status as a 'Need to Know Vendor' Validated
Interactive Intelligence, a global provider of unified business communications (UC) solutions for contact center automation, enterprise IP telephony and business process automation, has been named by Computer Reseller News (CRN) as one of its top 25 unified communications and VoIP vendors on its "Need to Know Vendor" list.
Unitus Community Credit Union Picks Interactive Intelligence's Customer Interaction Center
Unitus Community Credit Union, which serves over 72,000 members, announced it selected the Interactive Intelligence's Customer Interaction Center, an all-in-one IP communications software suite, for use in the organization.
The RoomPlace Selects Solution from Interactive Intelligence
The RoomPlace, a furniture retailer with 24 locations throughout Illinois and Indiana, has selected the IP business communications solution from Interactive Intelligence.
New Business Process Management Solution for Microsoft Dynamics CRM Offered By Bluespring Software
Bluespring Software, a leader in the field of business process innovation (BPI) technology and solutions, has launched Bluespring BPM for Microsoft Dynamics CRM. The product is a business process management solution with built-in features of Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 4.0. The product is based on the company's BPM5 suite and offers process intelligence for business processes driven by CRM, enterprise systems integration, and advanced workflow automation. Business analysts can use the product to design, deploy, improve and manage system-centric and people-centric business processes.
Interactive Intelligence Certifies IntelePeer SIP Trunking Test Results
SIP trunking is the buzz word in several markets. Without enough tests and certification, companies cannot get quality customers.
Interactive Intelligence, a provider of unified business communications for contact center automation and enterprise IP telephony, certified the SIP trunking test results of IntelePeer, a provider of communications via cloud-based infrastructure.
Quality Bicycle Products Picks Interactive Intelligence's IP Communications Software
Bicycle parts, accessories and apparel distributor, Quality Bicycle Products (QBP) has adapted Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center, to support all of its 500 employees located at its corporate headquarters in Bloomington, Minn., and at its distribution center in Ogden, Utah.
Interactive Intelligence Acquires Agori Communications
Unified communications provider Interactive Intelligence has acquired Agori Communications, German-based reseller of ININ's multichannel contact center solutions. Agori has offered Interactive Intelligence's products in a VAR capacity since it opened its doors in 2011. The company focuses on distribution, implementation and support of CRM and BPO solution in Germany, Austria and Switzerland.
Cloud-based Communications Helps Contact Centers Captivate Customers
There's no doubt that contact centers can be the biggest beneficiaries of cloud-based communications, and many are now showing a keen interest in moving in that direction. As they explore cloud communications' benefits, contact centers are finding moving to the cloud can mean rapid and substantial cost savings and access to productivity enhancements not possible in the past.
Syntellect Accelerates the Development of IVR: Good for a Growing Market
Syntellect, a provider of enterprise-class contact center solutions, announced the launch of CT Application Development Environment (CT ADE) version 11, an interactive voice response (IVR) development tool.
Business Process Automation: BonitaSoft Adds Three North American Companies to Partner Program
BonitaSoft, a provider of open source Business Process Management (BPM) solutions, announced the addition of OpenSymmetry, Savoir-faire Linux and Open Source Business Consulting to its partner program.
Interactive Intelligence Video Examines Communications in the Cloud Trends
Communications-in-the-cloud trends were the key focus in a recent Interactive Intelligence and Ventana Research video interview. Key trends identified include the shift from a focus on cost to functionality, as well as new ways vendors are addressing concerns over security.
Interactive Intelligence Provides Integration with IBM Lotus Sametime
To increase employee productivity and improve customer service, Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation has introduced integration of its all-in-one IP communications software suite, Customer Interaction Center (CIC), with IBM Lotus Sametime.
Business Process Automation Solutions Provider Interactive Intelligence Reports Record Results
A provider of unified IP business process communications solutions, Interactive Intelligence, saw record results in recent financial reports. Interactive Intelligence had 4Q revenues of $50.7 million, which it says is an increase of 41 percent from $35.9 million in the fourth quarter of 2009.
Interactive Intelligence, Lotus Sametime Integrate Solutions for Improved Contact Center Communications
Unified business communications solutions provider Interactive Intelligence today announced integration of its all-in-one IP communications software suite, Customer Interaction Center(CIC), with IBM Lotus Sametime. Interactive Intelligence, an ITEXPO East Platinum sponsor, offers business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
Interactive Intelligence Posts Strong Fourth Quarter, Year End Results
Interactive Intelligence Posts Strong Fourth Quarter, Year End ResultsUnified IP business communications solutions provider and ITEXPO East 2011 Platinum sponsor Interactive Intelligence, has announced results for its fourth quarter and the full year, which ended Dec. 31, 2010. Results showed fourth quarter and year-end increases for the company, demonstrating strong momentum in its market space.
Run Book Automation Software Selected by Consolidated Communications for Business Process Automation
Looking to support its operations across the U.S., Consolidated Communications, a provider of advanced communications services, selected the generationE Resolve Run Book Automation (RBA) platform, a business process automation solution, from generationE Technologies.
Appointment-Plus Online Scheduler Launches Facebook Page
As a provider of online appointment-scheduling software, Appointment-Plus has launched a new Facebook page so as to enhance its presence in the social media world.
Webinar Addresses Business Process Automation for Contact Centers in 2011
A webinar entitled "2011: What Every Contact Center Should Know, and How to Plan for It" will be presented on Thursday, Jan. 17, at 11:30 a.m. ET.
Contact center technology, as well as the dynamics of delivering quality service, "is changing at a rapid pace," event organizers say, adding that "the accelerated adoption of cloud-based tools, the incorporation of social media into the multi-channel mix, the need to capture the voice of the customer, new methods of measuring agent effectiveness…what will change in 2011 and how can you be ready?"
Interactive Intelligence Discusses Tech Trends for 2011
As the days dwindle to the opening doors of the ITEXPO East 2011 in Miami, the leading companies from around the world in the technological industries prepare to showcase what up-and-coming products and services they have for 2011. But most would agree that what 2011 will offer is wholly influenced by what 2010 put forward.
Business Process Automation: Fanfare to Help IP Infusion with End-to-End Testing
Fanfare, a provider of automated testing solutions and expertise, claimed that its iTest software is going to enable IP Infusion, a provider of embedded communications software, to automate its end-to-end testing process. IP Infusion will also be able to bring down its time-to-market while at the same time upholding its reputation for providing HQ market-ready solutions.
ASC Introduces Business Process Automation Solutions at Call Center World 2011
To support the definition, execution and tracking of business process, ASC Telecom will present its business process optimization (BPO) solutions at Call Center World 2011 at the Estrel Convention Center in Berlin, Germany, Feb. 21 to 24, at booth C2a, Hall 4.
By Integrating Interactive Intelligence's CIC and Microsoft's Lync Server, Organizations get the 'Best of Both Worlds'
Contact center solutions provider Interactive Intelligence recently announced that its Customer Interaction Center platform is fully compatible with Microsoft Lync Server 2010 - formerly known as Microsoft Office Communications Server (OCS).
Interactive Intelligence Wins Plaudit at ITEXPO 2010
The Interactive Intelligence cloud-based communications as a service solution was selected for the ITEXPO West's 2010 Best of Show award in the category of "most innovative service."
Contact Center Solutions Provider Interactive Intelligence Honors EDCi with Vision Award
Unified IP business communications solutions provider, Interactive Intelligence, has acknowledged the efforts of reseller Elite Partner EDCi with its annual Vision Award.
Business Process Automation: Centerstance, Ventus Solutions Complete Merger
Centerstance and Ventus Solutions, the two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce today (Monday).
Digital Automation Pen and Paper Technology Enlisted by Tech Electronics
Anoto Group is one of the global leaders in digital pen and paper technology. ExpeData is an innovative software company and one of the global leaders in digital writing. The companies recently announced that Tech Electronics will be providing their field technicians with digital pen and paper technology in order to automate paperwork, speed up access to information in SharePoint, and to reduce their billing cycle time.
Centerstance and Ventus Solution Announce Completion of Merger Agreement
Centerstance and Ventus Solutions, two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce on December 6.
Interactive Intelligence Identifies Future for Contact Center and IP Communications
What is the future of contact center and IP going into 2011? Shaheen Haque, territory manager of the Middle East and Turkey for Interactive Intelligence, uses his crystal ball and shares his thoughts.
Business Process Automation: Kofax Enterprise Capture Solution Selected by IDB
Inter-American Development Bank (IDB), a provider of development financing in Latin America and the Caribbean, has selected the enterprise capture solution from Kofax with an agreement in excess of $200,000.
National Marrow Donor Program to Speed Transplants with IBM Analytics Software
National Marrow Donor Program (NMDP), an undisputed leader in the field of unrelated marrow and umbilical cord blood transplantation, selected IBM's WebSphere Lombardi Business Process Management (BPM) software to help automate its donor and patient management process. Automation and speeding up of the process is critical for the both the patients and donors involved in the cellular transplant cases.
Interactive Intelligence adds Lync Support to its Call Center Solutions
Microsoft's newly released Lync Server will add levels of connectivity to the call center environment and allow companies to approach mission critical tasks in completely new ways. In lieu of this Interactive Intelligence will be releasing a version of its call center solutions that will make full use of the new features, offering tools not previously available to enterprise level communication clients.
Business Process Automation Solutions Help Companies Get More from Existing Processes
It's not news to anyone who runs a business or works in IT that today, budgets are tighter than ever, and technology purchases have become limited to only the most critical systems and solutions. The solutions that are approved must be spare and offer a great deal of value to a company, and even work to help an organization actually reduce costs in other quarters. In short, they generally need to pay for themselves.
Interactive Intelligence on Hosted vs. On-Premises Contact Center Solutions
One of the biggest, most critical choices facing contact centers when looking at buying and upgrading the enabling existing contact center solutions is whether to go hosted, or software as a service (Saas) a.k.a. cloud vs. buying software to be installed on-premises.
Tips On Keeping Agents Engaged and Empowered: A Talk With Interactive Intelligence's Shaheen Haque
Many contact centers are feeling a tight squeeze today: sales may be down, which means it's more important than ever to retain existing customers. Companies may have hiring freezes in place, which means they need to make do with reduced agents pools and demand more than ever out of existing agents
Interactive Intelligence Enjoys Strong Third Quarter; Celebrates Recent Successes
Interactive Intelligence, a provider of contact center, business process automation and enterprise unified communications solutions, has announced financial results for the third quarter, which ended September 30, 2010. Initial results are strong, showing the company has enjoyed a successful year.
Business Process Automation a Key Strategy for Knowledge-Worker Organizations
During the past 20 years, much has changed in the U.S. business market. Our economy is now very much dominated by service rather than product organizations. It seems clear that organizations with knowledge-worker focuses will be a cornerstone of 21st century business growth. Yet, in this recession, those very companies are struggling to find ways of doing more with less without detracting from the value of their services.
Six Steps to Adopting Business Process Automation for Your Company
Business Process Automation can be a good way to deliver an exceptional customer experience. Diane Halliwell, Director of Contact Center Solutions, Align, and Gina Clarkin, Product Manager, Interactive Intelligence offer six steps for companies to take to implement a BPA project in their company.
Innotas Relies on Apigee Enterprise API to Drive Automation, Business Process Management
SaaS-based IT government project portfolio management (PPM) provider, Innotas, is using Apigee's Enterprise API management platform to gain visibility and control of its API strategy.
Streamlining Business Processes with Interactive Intelligence's Interaction Process Automation
In any business environment, it can be difficult to ensure all work, people and resources are on the same page. Keeping track of all of these things to ensure the business is as efficient and productive as possible can be even more challenging. Interactive Intelligence has developed the Interaction Process Automation (IPA) to provide a unified platform for tracking of all three in order to allow business processes to be automated more comprehensively.
Interactive Intelligence Extends Reach with TACME Reseller Agreement
Interactive Intelligence, a provider of all-software based contact center, business process automation and enterprise unified communications solutions, has signed a reseller agreement that covers the GCC and Mediterranean regions with Technical Art Concepts (TACME), an end-to-end IT solutions provider with an impressive portfolio of clients spanning the corporate and government sectors.
Global Business Process Management Report for 2009-2013, Now Available
Companiesandmarkets.com, an online business information aggregator that offers its clients more than 500,000 company profiles and market reports, has announced the availability of a new report on the global BPM market-the Global Business Process Management (BPM) Market Report 2009-2013.
Interactive Intelligence Wins TMC Labs Innovation Award for its Business Process Automation Solution
Interactive Intelligence has won a 2010 TMC Labs Innovation Award for its business process automation solution, Interaction Process Automation (IPA), which utilizes an organization's communications network as a framework for automating routine "people-centric" processes.
Interactive Intelligence Delivers Content Management for American Farmers & Ranchers Mutual
Interactive Intelligence, offering contact center and business process automation solutions, has been selected to help American Farmers & Ranchers Mutual Insurance Company (AFR) increase efficiencies and improve customer service. AFR opted to implement the content management products AcroSoft Documents and AcrosSoft ScanPlus.
Interactive Intelligence White Paper Outlines Success in Business Process Automation
Over the years, a number of different work processes were created and put in place to try and help drive efficient operations within the enterprise. One contemporary approach is that of business process automation (BPA). This approach employs technology to execute business processes in real-time to achieve efficiencies as a result of automating specific parts of that process.
Interactive Intelligence Aims to Gain Improved Positioning in New Zealand
Interactive Intelligence would like to gain better positioning in the New Zealand market and to boost its profile; it is campaigning with distribution and resale partner Amtel. This effort is combined with the Interaction Process Automation "IPA" software launch in the country.
ProService Hawaii Reduces Cost and Improves Customer Service with Help from Interactive Intelligence
The Interactive Intelligence Customer Interaction Center (CIC) solution is being used throughout ProService Hawaii to provide IP PBX, automatic call distribution (ACD), skills-based routing, desktop faxing, presence management, conferencing, one-number find-me/follow-me, workforce management, call recording and reporting functionality.
Interactive Intelligence Among the Best Places to Work in Indiana
Interactive Intelligence, a provider of contact center, enterprise communications and business process automation solutions, was listed at the 16th spot out of 42 companies listed within the Indiana Chamber of Commerce's "large companies" category. The company was also given the recognition of "best place to work," for the fourth consecutive year.
Five Considerations for Business Process Automation
Business process automation solutions provider Interactive Intelligence recently released a useful white paper titled "Top 5 Considerations for Automating Key Business Processes." Here's a re-cap of the white paper's main points:
Interactive Intelligence Working on Integrations with Social Media Applications
Interactive Intelligence, a provider of unified IP business communications software for contact centers and enterprises, is working on integrations with social media applications that would help companies more quickly and effectively respond to what their customers are saying through these intensely popular channels.
Does Hosted Software Make Sense for Your Business?
A growing number of companies are considering a move to the cloud. Also, technologies such as customer relationship management (CRM) applications, email, storage, and more are migrating to the cloud. Now, one can see IP business communications following the same cloud-based trend.
The Role of CCM in the Insurance Industry
Recently Interactive Intelligence released a white paper produced independently by Strategy Meets Action (SMA) looking at the effects of Customer Communications Management (CCM) on the insurance industry.
Interactive Intelligence Updates its Communications-as-a-Service Offering
Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform, which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation, and business process automation (via its Interaction Process Automation or IPA solution).
Business Process Automation, Contact Center Automation, Focal Points of Interactive Intelligence User's Conference
Despite the fact that the recession has caused many organizations to cut back on employee travel, this year's conference, consisting of three days of educational sessions and programs, drew more than 330 registrants - an increase of more than 10 percent over last year's event. Total conference attendance is estimated at around 500, including employees from Interactive Intelligence and its partners.
Interactive Intelligence Adds New Applications, Administrative Interface, to its Fast-Growing CaaS Service
Interactive Intelligence, which offers contact center and business process automation solutions for enterprises and SMBs, has added its workforce management and dialer applications to its Communications as a Service (CaaS) offering, as well as a new Web-based administrative interface allowing for client control over configuration and billing.
Interactive Intelligence White Paper Looks at SaaS Misconceptions
Software as a service products are reaching unprecedented levels of customer satisfaction "because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment… and the opportunity to try before you buy," according to a recent white paper from Interactive Intelligence.
CollabGen Signs Up As Interactive Intelligence IPA Consultant
Interactive Intelligence's Interaction Process Automation (IPA) is a feature-rich sophisticated solution that keeps track of work, progress, people, skills, qualifications, availability and resources. It optimizes processes by automatically prioritizing and routing work to the best qualified and available worker - regardless of location - for timely completion.
White Paper Explains How Insurers Can Benefit from Customer Communications Management
Insurers today are growing through existing products, lines, channels, and geographic areas. They understand that a better understanding of customer needs and improved customer service increases sales and improves retention rates, which drives profitable growth.
Interactive Intelligence Sees 1Q Revenue Increase 19 Percent
Call center solutions provider Interactive Intelligence reported first quarter revenue of $35 million, an increase of 19 percent over the first quarter of 2009.
VillageEDOCS Announces Questys MessageVision Release 2.0
VillageEDOCS has announced version 2.0 of its MessageVision Platform or "MVP," with updates to Questys-MessageVision's Content Management, Workflow and Legislative Agenda software solutions.
Understanding the True Cost of Working Manually with Your Trading Partners
This trend is driven by the misconception that it's expensive and complex to electronically enable business processes with the lower transaction trading partners. It is more likely, however, that companies don't fully understand the true cost of manual transactions - and the impact that has on customer satisfaction, margin erosion, visibility, and cycle times.
Interactive Intelligence's New Business Process Automation Solution Wins TMC Product of the Year Award
Technology Marketing Corporation's Customer Interaction Solutions magazine has awarded a 2009 Product of the Year Award to Interactive Intelligence for its new business process automation solution, Interaction Process Automation (IPA).
NetSuite Partners with Genpact to Introduce BPM for the Cloud
Cloud-based business software provider NetSuite Inc. and business process management company Genpact Limited have announced a strategic partnership designed to leverage the growing power and popularity of cloud computing to transform and modernize business process management (BPM).
Pharmacists Mutual Insurance Selects CIC from Interactive Intelligence
Pharmacists Mutual Insurance Company needed a better way to support its on-site and branch office employees and Interactive Intelligence provided the solution. A provider of insurance products and financial services to pharmacists, pharmacies and associated businesses, Pharmacists Mutual will utilize Interactive Intelligence's all-in-one IP communications software suite, Customer Interaction Center (CIC).
Middle East Arm of Interactive Intelligence Set to Demonstrate IPA at MEFTEC 2010
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global provider of unified IP business communications solutions, has plans to demonstrate the communications-based business process automation product, Interaction Process Automation (IPA), at MEFTEC 2010.
New Interactive Intelligence Channel Partner Tecala Group Strengthens Presence in Australia
Unified IP business communications solutions provider Interactive Intelligence has announced an enhancement to its regional presence with the appointment of Sydney-based Tecala Group as a new channel partner.
Portrait Paints Picture of Multichannel/Cross Communications
Communicating with customers is becoming much more than connecting the calls to the right agents. It is forming into a colorful and complex landscape of e-mails, chats, social media and automated voice and self-service.
Langham Logistics Improves Communications with Interactive Intelligence's All-in-one Solution
Langham Logistics, headquartered in Indianapolis, is a global freight management organization. The company operates from a global logistics center in Indianapolis, maintaining partner relationships across the globe.
Midco Connections Selects All-in-One IP Communications Software Suite from Interactive Intelligence
In an effort to better accommodate growth and offer its outsourcing customers with new multichannel, self-service and reporting capabilities, Midco Connections has selected the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).
Capital Card Services Improves Business Operations with Multichannel Contact Center Automation
Capital Card Services is a servicer of MasterCard and Visa accounts for financial and non-financial institutions nationwide, serving about 500,000 cardholders and managing more than $145 million in outstanding card receivables for its clients.
PlumChoice Enhances the Customer Experience with Interactive Intelligence's Customer Interaction Center
Customer service is an important focus for those companies hoping to retain a strong customer base is a time of reduced overall spending. For some, it is as easy as a smile and prompt delivery; for others, it takes a more focused effort to ensure customers are satisfied with the experience.
Report: IT Organizations Should Play Active Role in Driving Business Change
A new report from Boston Consulting Group, "IT Advantage: Spring 2010," says IT organizations can, and should, do far more than simply act as order-takers. Instead, the IT function can play an active role in shaping the company's business direction and performance.
Hosted IP Telephony Applications Support Both Internal Users and Customers
A recent enterprise market study confirmed that customer-related business processes have the most important priorities for UC capabilities. This means that any communications involving either customer-facing staff or customers directly (self-services) will benefit the enterprise the most from UC flexibility.
Southwest Gas Improves Customer Service with CIC from Interactive Intelligence
Southwest Gas has announced that in a partnership with Altivon, the company has deployed an all-in-one IP-based communications software suite from Interactive Intelligence.
NEAS Picks Carolina's Proforma for Paper Forms Automation
NEAS, a national Employee Assistance Program, has selected the North Carolina company Proforma Document Management Services as its primary software option for paper forms automation.
McCain Foods USA Implements Cass for Expense Management Services
McCain Foods USA, a manufacturer of French fried potatoes, appetizers and other products for military and industrial customers, as well as schools, has selected Cass Information Systems, a provider of freight payment and information management services, to manage business processes associated with McCain's transportation expenses.
Pinal County Government Improves Customer Service with Interactive Intelligence
Interactive Intelligence has played a part in enabling the Pinal County Government to improve service to residents. This government organization, serving the rural country of Pinal in central Arizona used a communications-as-a-service (CaaS) solution from Interactive Intelligence.
Gartner Positions Interactive Intelligence in the 'Leaders' Quadrant in its 2009 Magic Quadrant for Contact Center Infrastructure Report
Just a little over four months since Gartner positioned Interactive Intelligence in the "visionaries" quadrant of its 2009 Magic Quadrant for Unified Communications report, the IT consultancy has now positioned the contact center solutions provider in the "leaders" quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure report.
What Business is Google In?
"Google is a global technology leader," the firm says. And information technology analyst Dennis Byron says it is wise to think about Google as it thinks about itself. Google does not believe it is a consumer software company, an advertising company or a media company. It doesn't think of itself as a search provider.
Rockford Files Now on Interactive Intelligence
Rockford Mutual Insurance, a property and casualty insurance company, has reported "increased efficiencies and reduced costs" in its claims department after deploying content management and workflow products from Interactive Intelligence.
Stimulsoft Releases Version 2010.1 Beta of its Report Generator Tool
Stimulsoft, a manufacturer of software for business intelligence, has released a new, cross-platform reporting tool - Stimulsoft Reports.Fx for Flex version 2010.1 Beta, designed for using in rich Internet applications.
Interactive Intelligence's New Business Process Automation Solution Now Generally Available
Although it is yet to make an official announcement, Interactive Intelligence has revealed that its new business process automation solution, Interaction Process Automation (IPA), is now generally available.
Unum Benefits from Interactive Intelligence's Contact Center Solution
Unum, a provider of employee benefits products and services, has reportedly deployed Interactive Intelligence's Customer Interaction Center to improve efficiencies for its distributed contact centers and home-based agents.
Is Business Process Automation Right for Your Company?
Companies today are doing everything they can to find new operational efficiencies and boost the bottom line. In particular they are looking to reduce the amount of labor needed to carry out basic, routine processes - only without impacting customer service.
Adapt Telephony Services Wins Interactive Intelligence's 'Vision Award'
Contact center and business process automation solutions provider Interactive Intelligence has honored reseller partner Adapt Telephony Services with its Vision Award.
A-Med Health Care Sees Efficiencies, Reduces Operating Costs with Interactive Intelligence's CIC Platform
A-Med Health Care, a specialty pharmacy providing advanced medications, infusions, supplies and services to patients living with complex conditions, is among the many companies realizing new operational efficiencies and cost savings through the deployment of Interactive Intelligence's Customer Interaction Center enterprise VoIP system.
BPA is Great, But What to Automate?
Due to the downturn in the economy, organizations are looking for every way possible to streamline operations, gain new efficiencies and find additional cost savings. Some of them are accomplishing all three through the deployment of business process automation solutions – software that is used to automate routine "people-centric" processes that have traditionally been handled manually.
FirstCare Health Plans Improves Customer Service, Productivity with Interactive Intelligence
The all-in-one IP communications software suite from Interactive Intelligence, Customer Interaction Center, has provided FirstCare with the ability to support multichannel communications, in addition to new quality monitoring, recording and reporting applications.
Partners Mutual Insurance Deploys Interactive Intelligence's CIC Solution
Partners Mutual Insurance is the latest company to improve its operations using Interactive Intelligence's Customer Interaction Center solution.
IPA: A Different Breed of Business Process Automation
Interactive Intelligence's new BPA solution, Interaction Process Automation, or IPA, due for release next month, is different from most BPA solutions because it utilizes a company's telephone system as the framework for automating routine "people-centric" processes. The solution is built on the notion that a company's telephone system is "common" to all employees – thus the telephone network serves as a logical backbone for automating routine tasks.
Interactive Intelligence's IPA: 'A New Approach to Business Process Automation'
Due to the down economy, companies are increasingly investigating business process automation, or BPA, solutions to see if there are ways they can automate certain processes for the purpose of boosting employee productivity, finding new efficiencies and gaining greater transparency.
Free White Paper Outlines the Concept behind Interactive Intelligence's New Business Process Automation Product
A recent white paper from Interactive Intelligence, "A New Approach to Business Process Automation," lays out the philosophy behind CBPA -- and the concept behind the company's upcoming business process automation product, IPA.
Interactive Intelligence Partners with RWD Technologies to Help Customers Implement its New Business Process Automation Product
Interactive Intelligence has reportedly inked a partnership agreement with RWD Technologies to help customers implement its upcoming business process automation solution, Interaction Process Automation (IPA), scheduled for release in North America in 4Q this year.
White Paper Reveals the 'Top 5 Considerations for Automating Key Business Processes'
Due to the down economy, businesses today are desperate to find new ways to "do more with less." As a result, many businesses are looking at "business process automation" (BPA), which is basically using software to automate certain routine business processes, in real-time, in order to achieve new efficiencies, boost employee productivity and improve accountability.
Qubee Using Interactive Intelligence for New Contact Center in Bangladesh
Qubee, the trading name of Augere Holdings and a provider of high speed wireless broadband services in emerging markets, has reportedly selected Interactive Intelligence to help it establish a new contact center in Bangladesh.
Pizza Pizza Expands Use of Interactive Intelligence's CIC Contact Center Platform
Canada-based restaurant chain Pizza Pizza has reportedly expanded its use of Interactive Intelligence's Customer Interaction Center (CIC) contact center platform across all of its corporate offices.
Competitors: We're Not Worried about Avaya Winning Nortel
At least two competitors, who have long been on the leading edge in telephony and contact center solutions, Interactive Intelligence and ShoreTel, don't appear to be worried about an Avaya-Nortel combination in the enterprise space.
American Advisors Group Using Interactive Intelligence's CIC Platform
American Advisors Group (AAG), which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence's all-in-one contact center platform, Customer Interaction Center (CIC), to improve its customer service.
ITEXPO Keynoter Brown Says Businesses Should Take a Lesson from the Contact Center
"Contact centers are unbelievable, and we know what everybody is doing in them," said Brown, InIn's co-founder, chairman and CEO. "How many other places in the organization do we have that kind of discipline and that kind of flexibility? Not very many."
Interactive Intelligence Wins TMC Labs Innovation Award
Interactive Intelligence, a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, has won Technology Marketing Corp's Unified Communications TMC Labs Innovation Award.
Interactive Intelligence Posts 7.5 Percent Revenue Growth for Q2
In a strong sign that the business communications marketplace is growing as the downturn that had begun last year is bottoming out, Interactive Intelligence reported that its revenues grew 7.5 percent to $32.9 million for the second quarter of 2009 from $30.6 million for the second quarter of 2008. These results have situated the firm nicely to boost its revenues into 2010.
Interactive Intelligence Announces Preliminary Results for Q2, 2009
With numerous customer wins under its belt already this year, contact center solutions company Interactive Intelligence appears recession-proof. In a preliminary earnings report for the second quarter ended June 30, the company, which makes software that helps companies automate customer service and other business processes, announced that it expects revenues of $32 million to $34 million – up from the $31 million it reported for the same quarter last year.
Interactive Intelligence Developing New Business Process Automation Software
Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4.
IPA from Interactive Intelligence: Intuitive, Efficient and Eco-Friendly
Announced today, Interactive Intelligence is targeting a fourth-quarter release for IPA, which is highly scalable (it'll be sold through annual subscriptions of $400 to $500 per user, with some variation for higher-placed workers who require more oversight of a business) and is expected to challenge the software-based BPA offerings from Oracle, SAP and IBM.
Communications Enabling Business Process Automation
A quick Google search can find you a number of definitions for BPA, but this one seemed most appropriate: The replacement of a manual business process with an automated one, usually through the use of advanced technologies. There is a key difference, though, in how Interactive Intelligence is approaching Business Process Automation and how others have approached it — with advanced communications technologies at the core, driving the automation of those business processes.
Ask the Expert: Communications-Based Process Automation (CBPA), part 2
Everyone is cutting staff now because they didn't optimize their processes years ago. In 2004–2005, they could have been running with 10–50% fewer staff members. They would have made more profits and been in a stronger position to handle either a significant increase or decrease in sales volume — or they could have pursued additional markets. Like a bucket full of holes, valuable resources are being wasted instead of being used productively. In last month's article, we talked about Communications-Based Process Automation (CBPA) and how it supports automating virtually any business process. But is this the time to be reviewing processes for automation? Absolutely!
Ask the Expert: Communications-Based Process Automation (CBPA)
As the economy has slowed down, companies have focused on cutting expenses, increasing efficiency, and maintaining quality. To achieve this, many companies are investigating ways to automate processes. To find out more about the choices businesses have, I consulted Gina Clarkin, Product Manager with Interactive Intelligence, Inc. Their new product, Interaction Process Automation (IPA), demonstrates a fresh look at the way businesses can automate business processes.