Business Process Automation Featured Articles
Descartes Systems Group recently confirmed that it has entered into a SuiteCloud Developer Network agreement with NetSuite. Descartes Systems Group is a premier leader in uniting logistics-intensive businesses in commerce, and NetSuite is a well known provider of cloud-based financials and ERP software suites. This announcement was made at SuiteWorld 2013, which is NetSuite's annual user conference taking place in San Jose, Calif.
NFT, one of the UK's chilled food and drink distributors, has selected a new system for proof of delivery (POD), which will provide greater visibility and transparency across the entire logistics supply chain.
The solution, which has been developed and installed by e-docs UK, is based around the enterprise capture solution ABBYY FlexiCapture.
Aspen Technology, Inc. recently introduced aspenONE Exchange, the first content marketplace for the process industries, which offers engineers a one-stop-shop to source equipment data, third-party content and AspenTech resources.
The PRONTO Enterprise platform, suitable for full, enterprise-wide eSignature process enhancement, has recently been rolled out by AlphaTrust Corporation, a pioneer in eSignature technology.
Appian, a company that provides modern business process management (BPM) software, recently revealed that research firm Forrester Research, Inc. has named the company a leader in its new report: "The Forrester Wave: Smart Process Applications, Q2 2013".
Shaheen Haque, territory manager for the Middle East and Turkey at Interactive Intelligence, makes a case for the deployment of advanced technology solutions in the contact centers of modern insurance providers. While identifying pain points, he also outlines the business benefits and potential streamlining of operations that result from addressing these through smart technology deployments.
Clinical study sponsors (CROs) have to manage tens of thousands of documents and tasks while getting their studies started around the world. As a result, clinical research organizations and partner companies are often not on the same page during the site activation phase of a study. This is what prompted goBalto Inc., to enhance the functionality of its flagship product, Tracker 2.0.
Eze Software Group, a provider of global investment technology, recently announced that it has been issued a patent for its execution management system, the RealTick EMS. The Patent numbered 8,352,353 by United States Patent and Trademark office covers the proprietary technology and methodology for the staging of electronic orders into a neutral (aggregation) account for execution.
Eze Software Group, a provider of global investment technology, recently announced that it has been issued a patent for its execution management system, the RealTick EMS. The Patent numbered 8,352,353 by United States Patent and Trademark office covers the proprietary technology and methodology for the staging of electronic orders into a neutral (aggregation) account for execution.
MaxxVault, a provider of software solutions for the management, distribution and control of corporate documents, recently introduced MaxxConnect, an embedded connector for KYOCERA Document Solutions America's HyPAS-enabled and HyPAS-capable, Multifunction Products.
Aiphone, a manufacturer of intercom solutions for communication and security, has chosen VAI's S2K 5.0 ERP software to integrate all of its critical business applications, including accounts receivable, sales analysis, manufacturing, service billing (repairs), data warehouse, inventory management, fixed assets, and faxing. Aiphone provides both audio and video solutions, specializing in access entry and control systems. With the help of the new software, it is expecting to improve its manufacturing and inventory management processes.
TechPoint, an initiative for technology in Indiana that rewards entrepreneurship and encourages its growth, just finished its 14th Mira Awards last weekend by giving an award ("trailblazer in technology") to Interactive Intelligence Inc.'s own CEO, Don Brown, in front of an audience of approximately a thousand people. The awards ceremony took place at the JW Marriott in downtown Indianapolis.
Proofpoint is enabling organizations to leverage the Cloud with the launch of its Enterprise Archive Spring Release.
This latest announcement by the security-as-a-service provider also enhances organizations' ability to address legal preservation challenges.
Diamond Foods has selected Transplace's proprietary software-as-a-service (SaaS) transportation management system (TMS) to improve operational efficiencies and supply chain visibility.
The IT sector is seen as the great equalizer by giving educational opportunities to virtually everyone in the country. Public and private organizations are making a concerted effort to make this possible by providing capital and human resources. Teleperformance, one of the largest BPO firms in the world is encouraging its employees to be ambassadors of change.
By analyzing business processes and consolidating IT projects, the company will be helping the state gain significant savings in software licensing and technology maintenance costs which in turn will result in an expected IT budget recovery of 30 percent.
Trident Technical College, a public, multicampus community college based in South Carolina, has gone live with SciQuest's Express Solution for Higher Education.
Advanced Systems Concepts, Inc. (ASCI), maker of ActiveBatch IT Automation Without Boundaries, has enhanced automation capabilities for Microsoft environments with the release of Service Pack 2 (SP2) for ActiveBatch Version 9.
Xerox has unveiled a new version of its iGen4 platform, the Xerox iGen4 Diamond Edition. This solution is expected to optimize print operations.
Total Terminals International (TTI) is the latest client signing up to take advantage of Kalmar's automation process called Kalmar SmartPort. Additionally, TTI has placed orders for SmartQuay, SmartLife, SmartStack and SmartMap, which all work together to provide a streamline process without the need for human interference.
Pegasystems Inc., a company that deals in Business Process Management (BPM) and Customer Relationship Management (CRM) solutions, recently announced a partnership agreement with Anantara Solutions to grab various opportunities in mainland Europe and UK. Anantara Solutions offers Second Generation Outsourcing (SGO) solutions to customers in 16 countries. More than 70 personnel of Anantara have achieved Pega certification, 25 of which reside in mainland Europe.
ServiceNow, a company that provides enterprise cloud solutions, has received the Federal Information Security Management Act (FISMA) Moderate Authority to Operate (ATO) from the U.S. This authorization will allow the company to explore new opportunities in federal, state and local government agencies.
Connecticut Water has picked ViryaNet's mobile workforce management solution in order to enhance its field service operation. Connecticut Water is a water utilities company.
Soffront Software Inc recently announced that it has enhanced its integrated CRM solution with robust scheduling module designed for the service industry sector. Soffront Software Inc is an expert in CRM solutions for small-to-medium sized and enterprise companies.
BPA Solutions, a provider of business process automation (BPA) services, is releasing BPA CRM for SharePoint 2013 in spring 2013.
The new BPA CRM contains more than 30 components, making SharePoint and BPA, together, the best CRM tool in the market today, company officials said.
Diversified Information Technologies recently announced that it will be acquired by UK-Based EDM Group, a specialist information management business services provider. DIT's acquisition by EDM will create an influx of capital, and will also help in driving growth and investment across U.S. markets. Diversified Information Technologies are experts in document management.
NetSuite Inc. has entered into a strategic partnership with eWinery Solutions. As part of the association, an industry-specific cloud software offering, VinSuite will be developed and delivered to wineries across the globe. Wineries will be offered the tools required to actually compete at both the local and global levels by the planned offering.
Anoto has unveiled its Anoto Live forms solution across the U.S. and Europe. Enterprises are able to abridge and accelerate their paper-based data capture processes using the Anoto Live forms digital writing offering.
Businesses can now also deliver handwriting digitally in several formats across the globe, in just seconds.
Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as it showed off all-in-one solutions which combined the dialer, ACD, PBX and more into a complete solution which operated seamlessly together. The company was first to espouse the concept and is responsible for getting the competition to emulate them.
GroveWare Technologies Ltd., a provider of enterprise mobile solutions connecting workforces by smartphones and tablet devices, recently announced that its MobiTask solution has been selected by SCI Engineering, a multi-discipline professional consulting engineering firm, to facilitate the elimination of paper processes in the field.
Nipendo, which offers a cloud-based trading platform for businesses, had closed its Series B round of funding, totaling $8 million.
The funding round was led by Horizons Ventures, which has made other notable investments in the tech sector including Facebook, Spotify and Siri. Previous investor, Tel Aviv-based Magma Venture Partners, also participated in the new round of funding.
In an effort to develop new ways of manufacturing in the fields of electronics, food production and medical technology, the Engineering and Physical Sciences Research Council (EPSRC) is spending $31 million of its package of investments on new research development.
Imagine what it would be like to open billions of documents every year, spend ages indexing, filing and archiving them, and then go through the process in reverse when you have to locate a particular document! It's brain numbing, to say the least, but thanks to companies like Kofax, these procedures are no longer tedious and tiresome.
Comverse recently announced that the Comverse ONE BSS has opened up business opportunities for Trilogy Dominicana (Viva), a subsidiary of Trilogy International Partners. Comverse is a specialist provider of telecom business enablement solutions for service innovation and smart monetization.
CPA Global has gotten one step closer to a paperless intellectual property management system with its recent acquisition of electronic document management provider First To File.
Columbus recently announced the introduction of the Data Collection Studio 2013. The latest offering from Columbus has been developed as a robust software solution for manufacturers, retailers, and distributors and is capable of providing remote access to business systems via handheld and mobile devices. Based on Microsoft Dynamics AX 2012, Data Collection Studio 2013 has been designed for company specific customization.
Why do we have to go through long e-mail strings with large attachments desperately looking for something that just doesn't appear to be there? Simple: Lack of a proper document management solution, like iSynergy from iDatix.
gen-E, a global IT process automation (ITPA) software company, has introduced new features for its Resolve family of collaborative operations-driven ITPA software solutions, at the recent Pink Elephant ITSM Conference & Exhibition in Las Vegas.
gen-E has built the revolutionary Resolve solution to accelerate the adoption of IT process automation, and easily orchestrates critical IT processes across complex heterogeneous systems and cloud environments.
LS Retail, a renowned provider of end-to-end solutions and services for the Retail, Hospitality and Forecourt industries - based on Microsoft Dynamics and .NET technology - has announced that it is participating in the upcoming EuroCis 2013 IT and retail trade show in Dusseldorf, Germany.
Company officials confirmed that they would showcase their latest LS Retail NAV 2013, along with the two other solutions on display: LS Mobility and LS One.
Evana Automation Specialists received a contract for the provision of two custom, semi-automated assembly cells that facilitates the production of automobile seat rail link arms from a Tier 1 automotive supplier. The assembly cells will be delivered by April, 2013.
Telestream will be unveiling novel transcoding, workflow and live streaming offerings at the National Association of Broadcasters, or NAB convention. Telestream will be present at Booth SL2605 at NAB 2013, which is scheduled from April 8-11 in Las Vegas.
In an effort to facilitate franchisees with a solution that provides visibility across all operations in real time, Davidson Richards - a provider of retail systems - has announced the official launch of its cloud-based retail management solution, OpSuite, to the franchise market.
Icarus Steel is a designer and a manufacture of light steel frame (LSF) solutions for the construction and manufacturing industry. Its CAD technicians use sophisticated software to upload panel designs directly to the roll forming machines to produce self-jigging ready for assembly framing components. This eliminates the cutting requirement on site, thereby reducing waste.
VitalWare is engaging clinical directors in a new way with a new tool called, CDM Navigator.
Designed to reduce maintenance time and improve efficiency, this new tool is ideal for the hospitals that use the EPIC system and offers a fully automated import process and integrated coding and compliance with a customizable workflow.
dbMotion, a provider of connected healthcare solutions, recently announced that its interoperability platform has been selected by Fraser Health, a 12-hospital integrated delivery network (IDN) serving 1.7 million people in the Greater Vancouver area of British Columbia, Canada.
The solution integrates patient information from disparate health information technologies, and delivers it to clinicians at the point of care.
Government agencies and private sector companies alike are looking to harness data and transform it into knowledge, enhancing their ability to accomplish a variety of mission-critical tasks. Triad Technology Partners, a company specializing in Cloud Solutions, is set to address the need for enhanced analytics capabilities for the Public Sector.
Roambi has rolled out its new Roambi ES 4.5 JDBC Connector that works wonders for businesses to track any JDBC-powered database to get critical data, right from the source and transform it into engaging visuals that reveal key business insights -- anytime, anywhere.
Legal processes are long drawn out affairs and the amount of manual and paper work involved is voluminous. Hence, there is an urgent need to not only to reduce the time taken to complete the work, but also to make it more transparent. Onit, a provider of business productivity and process management apps, has apparently managed to achieve both.
Mobile, an intelligent and document-driven device, is dynamically changing the landscape of business process management.
Wolf Pack Rentals, a Houston-based private company categorized under Oil and Gas-Field Services, has selected ProntoForms, a smartphone and tablet mobile form of business solutions, to improve numerous processes.
It's no secret that mobile devices are the fastest growing category of computers. iPhones, Androids, smartphones and tablets are on the streets, in the office, on beaches, everywhere. They've become the computing device of choice for many, and in particular for on-the-go hard-chargers. There are literally hundreds of thousands of apps, most of them focused on entertainment.
While the stagnating economy has done few favors for most businesses lately, it has been a bit of a blessing in disguise: it has forced companies to improve their processes and operations to boost efficiency and save money. Hiring may be frozen or slowed to a trickle, but many companies are finding they can do more with fewer employees by using business process automation (BPA) solutions to uncover efficiencies.
Are your drivers still wasting their time in sending costly faxes? If yes, then Drive Axle mobile document scanning platform can help you to send hassle free fax at no cost.
Prime Inc., an American most successful trucking company has selected Eleos' Drive Axle mobile document scanning platform for its drivers, so that they can send a fax from anywhere instantly.
Maybe some companies can learn from OpenSpan as they have just announced its 2012 year-end results, acknowledging a record breaking performance.
InfoTrends completed a multi-client study on Business Process Automation Opportunities for Vertical Markets. This study reveals ways by which manual paper-based business processes can be automated using scanning, mobile, and workflow solutions.
There's an increasingly popular method used in businesses and other organizations - especially in software development - called "agile" management.
It's different from typical project management, as it is much more flexible and far more interactive than many other techniques employed to elicit organizational change.
Dynamic case management (DCM) eases the process of case-related work by allowing users to automate various aspects of this tedious process. Both human and artificial intelligence are used in DCM and the process is similar to business process management (BPM). DCM technology provides various benefits to the users and also enhances workflow.
Integro, an award winning insurance brokerage and risk management firm for the transportation and logistics verticals, once again proved its commitment toward customer service excellence by offering its clients the benefits of a membership to one of the nation's most trusted information sharing database---CargoNet. The initiative is aimed at helping clients mitigate cargo theft and supply chain interruption.
Business process automation has indeed caught the attention of the corporate world, and is increasingly being viewed as a means to making businesses more effective and more productive. No one realizes the importance of this better than Kofax, touted as a premier provider of solutions that make information processing more productive and consistent.
TriZetto Corporation, a premier provider of world-class information technology and service solutions, recently acquired Franklin, Tenn.-based Healthcare Productivity Automation.
With this acquisition, HPA's healthcare workflow automation solutions will integrate with TriZetto's business management services unit over the coming months.
LogMyCalls, next generation of intelligent call tracking and mobile marketing automation, was recently confirmed as a semi-finalist entree in the sixth Annual Amazon Web Services (AWS) Global Start-Up Challenge. The review process for the challenge, which involved close to 2500 applicants from 83 countries, was carried out by the AWS judging panels which included experts and VCs. Only 24 entrees have been included within the semi-finalist list.
In 2008, Hyundai Motor Company Australia (HMCA) moved to a new, purpose-built headquarters at Sydney's high tech heartland of Macquarie Park.
Information Systems Management (ISM), a Sage Authorized Partner and a top reseller of Sage enterprise, accounting, and customer management solutions, has been a multiple recipient of numerous national awards for its work as a Sage Authorized Partner. Continuing to distinguish itself, ISM also figured in the Bob Scott Insights list of 'VAR Stars' for 2012.
Retailer A.C. Moore enhances operations with Epicor RCM module.
On the threshold of 2013, Rishabh Software, a CMMI level 3 company, is rebranding its sister concern Rishi Infotech, a provider of business process outsourcing (BPO) and recruitment process outsourcing (RPO) service since 2004, to Rishabh BPO.
Sites By Hand is making a difference for NGOs.
By utilizing the new Own the Racecourse (OTR) Starter Pack from TrafficSure, the traffic service of SuperFastBusiness.com, one can make better use of multimedia content and generate more traffic.
The starter pack can be used for video editing, video script transcription, custom graphic creation, podcast creation, social media posting, RSS syndication and post bookmarking.
SaaSn, a division of Anderson Group, recently entered into a cooperative agreement with Bluekey Software Solutions, Africa's largest and most awarded SAP Business One partner.
Automation improves productivity and reduces human error. In the past, automation was thought of as a tool used in manufacturing, but know it is applied almost everywhere - including the high-tech industry.
This is especially true in networks that require constant surveillance, upgrades and maintenance to keep them running.
Auto Parts Network (APN), the online retail store and one-source shopping website for automotive parts and aftermarket products, has now expanded its shipping capabilities and is well positioned to cater to international orders.
Gorilla Logic announced the launch of a new mobile app testing cloud called CloudMonkey. Gorilla Logic is a technology services firm specializing in enterprise app delivery for mobile and Web.
DealNet Capital's BPO (business process outsourcing) unit has reached an agreement with an Ontario Public Service Association.
The deal comes shortly after the subsidiary also announced its intent to provide customer care services to the National Home Improvement Installer Group.
hc1.com recently announced a strategic partnership with Interactive Intelligence, a provider of unified IP business communications solutions. Under the terms of the partnership, both companies will align their resources to help enhance the operational and service efficiency of medical laboratory customer service centers.
Most people think automation is only reserved for the manufacturing industry, but almost every process involving people and a repetitive task can be automated. The man hours and money automation saves an organization can be substantial, depending on the task and the amount of people required to perform the job.
Gartner, Inc., an information technology research and advisory company, recently positioned Amdocs in the Leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management for communications service providers.
According to an official data issued on Monday, the balance of payments (BOP) figure of Philippines have hit a surplus of $6.43 billion in the first 10 months from January to October. This figure is two and a half times greater than the official forecast. The surplus in BOP in the month of October itself was $604 million - almost three times the total $208 million surplus reported during 2011.
For a while now, private sector players have been forced to outsource most of their finance jobs - something most government agencies have enforced some immunity to until recently. Shrinking budgets and backfiring shared service schemes, however, are forcing them to dive into outsourcing headlong.
But many analysts and experts believe this is merely postponing impacts of the problem and that the best way out is by automating transactional roles in finance departments.
Thanks to VXi's UC ProSet headsets, the company has proven its worth as a partner and its commitment to quality products for unified communications users.
VXi's UC ProSet provides wideband audio with natural sound quality, along with noise-cancelling technology that eliminates over 80 percent of background noise.
Unibased Systems Architecture has released ForSite2020 Version 7.07, an upgraded version that will help healthcare organizations to better coordinate healthcare service delivery.
Workflow and operational efficiency will be noticeably augmented, owing to the inclusion of Microsoft Outlook integration, ICD-10 compliance and enhanced patient payment estimation.
Regpack, an online registration, enrollment and data management software firm, has introduced new features to its online offering which will let organizations share dynamic data with anyone.
The new features will also allow users to integrate their systems with external systems leveraging a single line of code.
Interactive Intelligence, a provider of unified communications, cloud based contact center, business process automation software and services, has received 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year Award in the Contact Center Applications market.
Interactive Intelligence's flagship offering Customer Interaction Center (CIC) is an open, all-in-one IP communications software suite.
Recently, Knoa Software conducted a survey to gauge the current market view of the utility and problems related to current change management practices. More than 156 registrants, from a worldwide audience of information technology professionals, had the possibility of accessing the survey and all questions.
In recent years, one of the biggest problems facing IT departments is the management of the network connectivity of enterprise applications. Managing application connectivity has remained a manual and error-prone process in spite of the advanced automation provided by present day firewall management solutions.
Bell and Howell has announced new family of parcel management solutions to address the requirements of the growing e-commerce market.
This announcement has been made because lately consumers have shifted their purchasing habits to online ordering.
Persistent Systems, a provider of software product and technology services, started business process automation and development services for RAGE LiveBPA users.
Trubiquity, a Troy, Michigan-based provider of global Managed File Transfer and business process integration solutions, has added new features to its TRUfusion Enterprise software and has announced the availability this enhanced software.
Cloud security application provider Brivo Systems is integrating its ACS WebServices software with Asure Software's workplace management and scheduling software, one of the latest examples of how security and other admin services are coming to the forefront as the next wave of so-called "SaaSification."
Recently, GroveWare partnered with GA-based Timber Products Inspection to deploy MobiTask inspection software.
MobiTask from GroveWare is a process automation solution for all smartphones and tablets.
Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging, and Lasermax Roll Systems, a global supplier of automated paper handling, converting and quality assurance systems for high-speed digital printing operations, recently announced that Bell and Howell will serve as the distributor for the North American markets for WebVision, a digital print quality assurance system.
CSP mobile workforce and installers can use the worksocial capabilities to accomplish their tasks with only the need of a simple social interface on native mobile apps for iPad, iPhone and Android devices.
Infor, a provider of business application software serving more than 70,000 customers, has launched Infor SyteLine in India.
Comptel Fulfillment is an order fulfillment platform that brings together a flexible approach to provisioning and activation services. The platform achieves this with dependable, highly automated delivery capability in numerous networks and service platforms. Comptel Fulfillment fills the gap between customer order and service use and decreases expenses, and provides various other benefits to the user.
SaaS and process automation solutions specialist, DataServ, recently partnered with Western Union Business Solutions to help its international clients pay vendors through user-friendly payment screens, allowing clients to create quote and book orders.
This process is made easy by using the Purchase-to-Pay (P2P) Solution from DataServ.
Infor, a provider of business application software, has announced the release of Inforce Marketing, a comprehensive global marketing automation system built on the Salesforce Platform.
According to company sources, Inforce Marketing will provide enterprise-strength capabilities in an economical, user-friendly format.
Sungard recently unveiled its new Ambit wealth management system software. The new system is a front-to-back money management solution, consisting of a full suite of new capabilities when it comes to personal or business-related financial decisions.
Interactive Intelligence Group's Interaction Process Automation has been a helpful and well-regarded application, and it's about to get even better. ININ has just released an upgraded version of the communications-based process automation application, using proven contact center technologies to improve its efficiency of organization at each step of the process.
DDS Wireless International Inc., a company engaged in providing application software for multiple vertical markets within the transportation industry, has signed a series of contracts worth $1.9 million.
Officials from DDS said StrataGen Systems Inc., the company's Transit business unit, was awarded over $700,000 in new upgrades and mobile data terminal projects.
In the mid 1980s, a group of engineering professionals had an idea for a product - a deli kiosk for supermarkets. After the idea was developed, they decided to invest in the deli kiosk and call it Dexter, an acronym for deli express terminal.
Pegasystems Inc. (PEGA), a business process management (BPM) company and provider of customer relationship management (CRM) solutions, today announced that Larry Weber has been appointed to the company's Board of Directors.
Weber cofounded the Massachusetts Innovation and Technology Exchange (MITX), and is currently working as the Chairman of the W2 Group.
American automobile manufacturer, General Motors (GM), has started the implementation of the AuraPortal BPM Process Management Suite at its Ecuador plant.
Working with Business Process Management BPMS indicates that a rapidly increasing number of companies and organizations are adopting BPMS tools to preserve their competitiveness in the face of companies that are already working with it.
Application performance management (APM) software has always been a favorite tool for system administrators, operators, application developers, IT service management professionals, and more, for monitoring and managing the performance and availability of software applications consecutively improving business performance and customer responsiveness.
Exxova's MyBI Mobile app offers users immediate access to Enterprise wide content at critical decision points at any location. The app offers users real-time, mission-critical data, whether in the boardroom, restaurant or airport terminal. All existing reports (Crystal Reports, Web Intelligence and Xcelsius) are available without the need for labor intensive rewriting or re-platforming.
India Post has bolstered its centers for mail processing at New Delhi with a computerized system that facilitates the processing of more than 55,000 piece of mail an hour. When the automatic mail processing unit at the 70,000-square-foot New Delhi location becomes functional, India Post will hit a remarkable milestone through its most recent attempt to bring mail processing centers up to date in terms of operational efficiency.
ABBYY, a provider of document recognition, data capture, linguistic technologies and services, has launched the latest augmented release of its data and document capture software, FlexiCapture 10, which now supports Software-as-a-service (SaaS)-based document capture.
The company's FlexiCapture, in general, is a line of data capture and document processing software solution that facilitates organizations of any kind with any volume of paperwork increase efficiency by automating paper-based business processes.
Unified communications and VoIP solutions provider, Interactive Intelligence, has received a government certification that will make it easier for the company to count the U.S. Department of Defense as a customer in the future.
The federal Joint Interoperability Test Command (JITC) has certified the latest versions of Interactive Intelligence's all-in-one IP communications software, Customer Interaction Center (CIC).
Jeeves Universal has been deployed as the strategic business platform for Reynolds Cycling, a manufacturer and distributor of high performance bicycle wheels. All of Reynolds' business aspects have now been merged into a single seamless platform.
Kofax plc, a provider of Capture Enabled BPM (business process management) solutions, has clenched a new deal worth $850,000 for its invoice and accounts payable (AP) automation solutions. The customer in the deal is a leading global provider of transportation and logistics services who already uses other Kofax Capture solution.
EQT Partners has just made quite the purchase, acquiring UC4 Software from the Carlyle Group.
UC4 Software is the largest independent vendor of IT process automation software, purchased in 2006 by Carlyle Europe Technology Partners, and is now being sold to EQT Partners for 220 million Euros (approximately $272 million).
Aria Systems Inc., a source of cloud billing and subscription management solutions, recently announced that AAA Northern California, Nevada & Utah (AAA NCNU) has selected Aria Subscription Billing Platform.
Officials from AAA NCNU said the solution's ability to handle high volumes of complex transactions is a prime reason behind its selection.
Latest upgrade to Interaction Process Automation (IPA) application helps enterprises improve operational excellence.
eMASON, Inc., a company that has introduced dynamic process automation technology - CLARIFIRE - has recently shifted from Clearwater to St. Petersburg, leasing out a huge space at nearly 41,000-square-feet at the Roosevelt Technology Center.
In 2011, Ciber, a global information technology company, leveraged Savvis' worldwide data centers and network capacity to cater to the needs of its clients. As a sequel to this partnership, Savvis has now decided to purchase certain assets of Ciber's global IT outsourcing business.
Interactive Intelligence Group, a global provider of contact center automation, unified communications, and business process automation software and services, successfully completed its global Interactions 2012 conference last month. Interactions 2012 conference covers key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges. The event witnessed participation of more than 1,500 attendees, which included customers, prospects, partners, consultants, analysts and members of the media representing 33 nations.
The Kofax Mobile Capture software solution has seen rapid growth since its release in June. A specialist in Capture-enabled BPM (business process management) solutions, Kofax recently announced that four global customers will deploy the software to increase customer engagement.
Kronos, a major player in workforce management solutions, has announced a strategic relationship with Qimpro in India.
Thanks to this alliance, Kronos Incorporated would be able to further extend its reach in the Indian market.
Daptiv has been hiring professionals in software development, sales, support and professional services, as it has been experiencing an increase in the number of customer confirmations in 2012.
Relative to the first half of 2011, the number of bookings has increased by 42 percent in the same period this year.
There is no doubt that staff retention is the key to contact center growth. This was what contact center automation provider Interactive Intelligence focused on in its industry report, suggesting Bahrain's contact center industry could further improve only if it could get its employees to "stay put."
New York Metro area's office automation solution provider Digiscribe International recently announced the addition of new software to its office automation solution portfolio.
Recently, the company announced that Norwegian research foundation Nansen Environmental and Remote Sensing Center (NERSC) has installed the Deltek Maconomy enterprise solution to improve the control its budget and cost. The company is also looking to improve its project management and resource planning processes and optimize visibility across its entire organization.
It's nice to see some growth somewhere in the economy. While growth for 2012 in enterprise business applications may not be setting any records, given the current world economy, any growth seems like a good thing.
Without revealing the name of its latest partner, Kofax , a provider of Capture Enabled BPM (business process management) solutions, has made announcement of a deal with a provider of security and related monitoring services for homes and businesses in North America. The value the deal to Kofax is more than $450,000.
The Workflow Management Coalition (WfMC) initiated a Global Awards program in 2011 for Adaptive Case Management case studies to identify and focus upon ACM use cases. Adaptive Case Management (ACM), also known as Dynamic or Advanced Case Management, is a new method to support knowledge workers in today's leading edge companies. The practice of ACM is quickly growing.
The smart enterprise processes (SEP) methodology from Genpact is a proprietary business process management framework. It assists companies to consistently perform well in volatile environment and offers them the ability to anticipate change, dexterity to adapt to new conditions and spirit to innovate and produce new solutions. These companies concentrate on process effectiveness and efficiency and operate smoothly across global markets.
iDatix recently launched version 4.5 of iSynergy, which incorporates mobile capture and enhanced electronic forms, effectively changing the manner in which people get their work done.
The dominant Business Process Management (BPM), Enterprise Content Management (ECM) and Dynamic Case Management software from iDatix are considerably improved in this latest release.
Ebix, Inc. announced that it has signed a deal to acquire a Web-based processing solution called Fintechnix. Ebix said the new company, Fintechnix, would work under its Australian operation and expects the deal to be immediately accretive to Ebix earnings per share.
Ebix, who has a recurring revenue base of 80 percent, is a leading international supplier of software and e-commerce solutions to the insurance industry.
Managing a small business effectively is the only way for it to grow and be successful. Some small business owners haven't realized that their companies could be more successful with management systems. A lot of times, small business owners think if they have 10 or fewer employees they can manage business operations by being involved in as much as possible. However, if a management system is implemented a small business can virtually run itself.
Adaptive Planning recently announced that it got first place for customer satisfaction in BPM Partners' annual survey of companies who use performance management solutions. Adaptive Planning is one of the global leaders in cloud-based corporate performance management (CPM) solutions for companies and nonprofits of all sizes.
Pegasystems Inc., a source of Business Process Management (BPM) software solutions and a Business Rules Platform based in Cambridge, Massachusetts, has signed a new agreement making LANIT-BPM its latest Gold Partner.
Pegasystems offers a partner program that focuses on global strategic alliances for system integrators and enterprise-level management consulting companies interested in a long-term, close working relationship with Pegasystems.
Improving the delivery of products and services should be an ongoing focus in business. In particular, if your firm isn't considering how to make its products and services available at a competitive price - and how to reduce time-to-market response times to customers - your competitors certainly are. Just as certainly, and especially on social networks and the web, consumers are constantly evaluating your company's service, pricing, product quality and reputation to gauge value overall.
The Philippine government's desire to grow in the business process outsourcing market alongside its Asian counterparts in China, Hong Kong, Japan and Korea is generating a major push toward knowledge process outsourcing.
In a recent interview, Sutherland Global Services Chairman Dillip Vellodi said there are some huge opportunities for the Philippines in this market, considering the line of global companies looking for highly skilled people to do special jobs such as business analytics and human resources.
Call centers are booming in the Philippines, and one industry group is hoping it can help save the poorest of the nation's street children.
This week, the Business Processing Association of the Philippines (BPAP) formally launched the BPAP Careers for Street Kids Program, a program designed to help underprivileged but talented high-school graduates and college-level students land a good job in the call center industry.
Forbes Global 2000 companies including three of the top five companies, which span the oil and gas, banking and conglomerate sectors are tapping Oce Business Services.
Stratix Corporation recently announced that it has entered into a strategic partnership with PiiComm Inc, a leading provider of mobile and wireless workforce solutions for enterprises and government in Canada. Both companies specialize in delivery and the integration of managed service solutions and mobile enterprise software primarily serving the retail, transportation and logistics, and field service clientele base in the United States and Canada.
Revitas recently announced new services and tiered support package for its customers, which will help them to capitalize on their investments in Revitas Enterprise Revenue Dynamics (ERD) solutions. The company's new offerings will cover the complete cycle of activities of the customer beginning with initial business planning right through the actual implementation, change management, as well as post-implementation stage. Customers will benefit from higher success levels and be able to optimize on their ROI.
Financial services firms continue to choose Kofax to support information management initiatives, as recent orders from multiple new customers now exceed $1 million in revenue.
The Doe Run Company has entered an agreement for an extended amount of years with DataServ to use the company's Software as a Service (SaaS) platform to streamline its document processing using a Purchase-to-Pay (P2P) solution.
Budgets, human capital and other back-office functions cost companies greatly - in both time and money. In most cases, processes are inefficient and productivity is low due to lack of resources. Shared services provide an opportunity, not only for improved efficiency and savings, but also for enhancing the quality of the services involved.
iDashboards, a user-friendly and cost-effective business dashboard software solution, took a u-turn by turning away from enterprise and releasing a new dashboard that delved into the natural wonders of the world.
Genpact, a provider of business process and technology management, announced that it is using RightAnswers, Inc.'s Unified Knowledge Platform to provide IT services to all clients.
BPMonline, a SaaS/on-demand CRM and business process management solutions provider, is gearing up to transform the IT Service Management (ITSM) market with the launch of a new management solution - BPMonline Service Desk.
The new cost-effective, user friendly solution, designed to configure, design and automate business processes analysis, promises to harness the power of the most advanced technologies within a single platform.
The three primary factors to be considered when deciding whether to leverage cloud computing and which provider to choose are reliability, availability and scalability. Any type of company that requires application hosting could potentially benefit from the provisioning of computing infrastructure resources as a service. In addition to the economic advantages of an on-demand computing environment, companies also enjoy the flexibility of being able to scale their services up or down to accommodate changing needs or business requirements, without having to invest in new equipment. This type of resource can never be more attractive than it is to the burgeoning beer brewing industry.
12,000 Arris officials have completed a total of three million service and installation jobs in Central and Latin America.
To continue expansion in the area, Arris announced its plan to contract with Sigma Systems Global Services and WorkAssure.
iGrafx has expanded its relationship with Regal Beloit Corporation, a manufacturer of electric motors, mechanical and electrical motion controls and power generation products serving markets throughout the world.
This agreement will allow iGrafx, a source of Business Process Management (BPM) solutions, to further business process improvement initiatives and management capabilities throughout Regal Beloit.
Interactive Intelligence, a unified IP business communications company, in collaboration with Latitude Software will be holding its Interactions 2012 conference this year in June. The company said the event is "for customers, partners, prospects, consultants, analysts, and media."
Bluespring, a provider of Business Process Innovation (BPI) technologies, helps organizations worldwide understand and significantly improve key business processes.
Bluespring Software recently announced the launch of ProcessView Essential software for Microsoft Visio, allowing Visio users to capture critical data about business process and generate meaningful statistics to make more informed business decisions.
Unified IP business communications solutions provider Interactive Intelligence Group Inc. plans to participate in the Financial Technology Summit Middle East, which will be held in Abu Dhabi, April 10-11, 2012. The company plans to exhibit a number of its contact center solutions at the event, including its Interaction Dialer, Interaction Recorder, Interaction Feedback and solutions for customer relationship management (CRM) integration and business process automation (BPA).
Evolv has decided to integrate a new process of hiring called Recruitment Process Outsourcing (RPO), a form of business process outsourcing in which an employer transfers some of or all recruitment activities to an external service provider.
Evolv said its new service allows for high volume of hourly hiring by creating a fully functional employment system including a skills test and an interview.
The demand for the hosted call center continues to grow as companies recognize the value in driving their own customer service care without the expensive build out of the physical call center. Likewise, the demand for unified communications creates a unique opportunity for those companies able to meet the demand for seamless integration.
Primus Australia, a part of PTGi (Primus Telecommunications Group, Inc.), recently announced it received NBN Co's business-to-business (B2B) interoperability certification, making it the first Australian company to deliver the real-time provisioning of services to customers on the NBN network.
The integration of Primus and NBN Co's IT systems allows customers to order multiple products, and enable high volume orders to process efficiently by replacing manual procedures with automated systems.
TantaComm, a provider of interaction recording, call compliance, and quality management solutions, announced the launch of next-generation interaction recording software - TantaComm Capture - designed to maximize operational efficiency at Business Process Outsourcing (BPO) companies.
DocFinity has recently entered into a partnership with Xpertdoc, a Canada-based provider of document design, output and distribution services.
The partnership will allow DocFinity to streamline the process of document production, reducing costs while increasing productivity, speed and quality.
Kaohsiung Veterans General Hospital (VGHKS), a public medical center in South Taiwan, is now able to manage and make secure patient data and improve the efficiency of hospital processes from a single point of control, thanks to a workload automation solution from Business Service Management (BSM).
TEC Services Group, a provider of consulting and professional services for the credit and collections industry, has deployed the On-Demand BPM suite of Adeptia, which offers enterprise business integration management software.
When you're at the top, there's always someone happy to spend time and resources to try and take your spot. When it comes to call center outsourcing, there's no question that the Philippines is now at the top, having toppled India, once the world leader for business process outsourcing (BPO). There's also no question that other regions would like to take the crown away from the Philippines.
Business process outsourcing company Firstsource Solutions Ltd. Recently announced a new partnership with RuralShores to establish a 135 seat delivery center in Chand, a village in Chhindwara District in Madhya Pradesh in India. The goal of the alliance, said the companies, is to bring BPO work to rural India. Together, the two companies plan to set up this rural office as a way to empower Indian youth seeking BPO-related careers and create more employment opportunities.
It seems even the Canadian government could be doing a better job using Web 2.0 tools. Minister Tony Clement, the president of Canada's Treasury Board, recently told a North Vancouver business gathering that yes, the Canadian government "recognizes the importance of social media" - whew, that's good to know - "and is taking action to integrate these tools and ideas in its day-to-day operations."
Dibon ARO BPO recently migrated its data services to Kansas City's own data center, named 1102 GRAND, helping the company cut annual costs by $1.2 million. The data center helps Dibon ARO BPO handle its customer service calls and hosts some services for the company.
Clario Analytics recently announced the availability of Clario Version 3.0, and its ability to furnish cutting edge capabilities for efficient processing of massive volumes of marketing data.
A group-wide framework agreement between Convergys and E.ON IT, will allow E.ON IT to leverage the extensive portfolio of advanced technology solutions from Convergys that are available within E.ON. Intelligent technology solutions from Convergys will help E.ON IT improve rating and billing processes and help drive its customer experiences. E.ON IT is the IT division of E.ON AG, a privately held power and gas company.
Tango, the first alternative Luxembourg operator offering fixed and mobile telephony services as well as Internet, has recently picked LogNet Systems' multiple play customer management and billing solution.
Arxis Technology, Inc., a Southern California-based technology consulting firm specializing in the implementation and support of ERP and CRM software for small and mid-sized businesses, has joined the Intacct Business Partner Program.
Latitude Software, an Interactive Intelligence Group Inc. company, recently announced in a press release that it has joined forces with PaymentVision to offer an integrated debt collection and electronic payment solution that will manage all pre- and post-charge-off accounts and the entire collection workflow process.
If saving a tree wasn't reason enough to go paperless, then a new study released by AIIM may convince some pulp-driven offices to take the plunge. Going paperless can make customer response times two to three times faster; in some cases, paperless offices report gains of five to 10 times their standard paper processing times.
Interactive Intelligence posted better-than-expected fourth quarter results on Wednesday, powered mostly by strong orders of cloud-based solutions and an uptick in recurring revenue.
Before heading down to sunny Florida this week, TMC CEO Rich Tehrani had the opportunity to catch up with Tim Passios, senior director of solutions marketing at Interactive Intelligence, who will address attendees at Cloud Communications Expo this week in a number of sessions. Their full exchange follows below.
In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence's integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. This integration was a key part of the company's release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November.
Why you ask? Read on. Hopefully you will put it on your list of things to see as well.
Upp Technology, Inc. a global provider of specialized software, innovative technology solutions and IT staffing services, has recently added Matt Simonton, a medical supply industry veteran, to the company's software sales team.
As fourth quarter numbers come in, they are providing a picture of which sectors of enterprise solutions are growing sluggishly - if at all - and which sectors are showing impressive growth. One of the latter includes business process management (BPM), and analyst group IDC has recently released impressive numbers for BPM growth in Asia.
If it's your job to keep an eye on business process management for your organization, particularly as it pertains to customer management, you may be interested to know what's likely in store for you during the year ahead. While many companies have benefited greatly from business process automation (BPA) of their customer processes, the sheer array of solutions and providers may be mystifying.
The Workflow Management Coalition (WFMC), BPM.com, and Future Strategies Inc. announced the winners of their 2011 Excellence Awards in BPM and Workflow. These awards recognize user organizations that have excelled in implementing innovative business process solutions and in doing so have met strategic business objectives.
ALC, a national passenger transportation management company serving transit agencies, school districts and the healthcare industry, has selected and deployed Interactive Intelligence Group's unified IP business communications solution, Customer Interaction Center.
American Logistics Company (ALC) has created a unified IP business communications solution with Interactive Intelligence Group Inc., called Customer Interaction Center (CIC).
Adapt Telephony Services has won Interactive Intelligence's annual 2011 Conquest Award for the eighth consecutive time.
This is a significant milestone for Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions.
St. Croix Orthopaedics has said that it has selected Interactive Intelligence Group's enterprise IP telephony software suite, CustomerInteraction Center (CIC), for use throughout its organization.
This year, the Texas Rangers repeated as champions of Major League Baseball's American League. That accomplishment, though, is nothing compared to the repeat achieved by Interactive Intelligence. For the second straight year, they were honored with the highest award in the contact center field, as given by Frost & Sullivan.
An upcoming webinar, "Contact Center Consolidation and Centralization" scheduled for Thursday, Nov. 3, 2011, 11:30 a.m. EST/4:30 p.m. U.K., will explore how such consolidation can improve overall reliability and availability of services, while providing you with a roadmap to get there.
Based in Santa Clara, California, PathSolutions is a provider of automated network intelligence gathering solutions. The company has just signed a technology partner agreement with Interactive Intelligence, a provider of unified IP business communications solutions all over the world.
Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58 percent, while orders increased a whopping 146 percent during the same period. Moreover, the cloud now accounts for 26 percent of the company's revenue which is roughly $200M per year. Company CMO Joe Staples said the following to me in a meeting in New York, "We are seeing a huge shift towards the cloud." He continued, "It is talked about in every single deal we are in."
1Stream, a South African provider of hosted call center technology, has added Salesforce integration into its hosted contact center offering.
Latitude Software, an Interactive Intelligence company that provides debt collection software and services, announced Delta Outsource Group, a national debt collection company, has realized cost-effective business growth by deploying Latitude Software's hosted debt collection solution.
Image Integration Systems (IIS) recently announced the launch of the DocuSphere All-in-One for Oracle E-Business Suite Accounts Payable, an accounts payable automation solution that has been specifically created for the Oracle E-Business Suite ERP marketplace. DocuSphere provides a standard configuration, lower cost, less risk, easier implementation and accelerated time-to-benefits for large multi-national and mid-market enterprises that run on Oracle E-Business Suite.
Autotask Corporation, a global provider of hosted IT business management software, recently announced that it has completely integrated with Servoyant software from Servoyant, LLC, an SaaS provider of IT management software solutions. Servoyant offers simplified monitoring, management, proactive automation and analytics to help consumers safeguard against trouble and ensure that client systems run like clockwork. What the integration essentially does is streamline and automate processes like asset gathering, service ticketing management, account administration, system troubleshooting thus allowing managed services providers (MSPs) keep client network systems functioning smoothly.
Software AG has announced that it has been awarded SWIFTReady Financial EAI label for 2011 from the Society for Worldwide Interbank Financial Telecommunication (SWIFT). The announcement was made at SIBOS 2011, an important financial services conference and exhibition.
EFI, a provider of digital printing solutions, announced the launch of Fiery XF proServer, a production solution for EFI VUTEk superwide format UV inkjet printers.
BancTec, providing global business process outsourcing (BPO) for financial transaction automation and document management, is showcasing "Intelligent BPO" (iBPO), a smarter way to outsource, at the Gartner Outsourcing & Vendor Management Summit in Orlando this week.
Trubiquity, a Troy, Michigan-based provider of global Managed File Transfer and business process integration solutions, has been named one of the area's Cool Places to Work by Crain's Detroit Business. The award comes after an employee-led nomination process followed by a survey administered by the American Society of Employers.
Hitec, a provider of enterprise content, risk and compliance management solutions, recently announced that it has launched DataStoreDSX enterprise, a content management platform. The DataStoreDSX enterprise is a highly scalable platform that is easy for users to learn and use. It comes with a flexible modular licensing model which enables close and cost-effective alignment to satisfy each customer's specific needs.
TIBCO Software, a provider of infrastructure software for on-premise and cloud computing environments, has announced the acquisition of Nimbus Partners, a UK-based provider of business process discovery and analysis applications. The acquisition of Nimbus is expected to help drive TIBCO's infrastructure software platform.
MIR3, a developer of Intelligent Notification and response technology, has announced a new tool designed to help customers automate notification from existing and legacy IT service management (ITSM) applications and business processes using secure data and process flow integration.
PMG.net Inc. has announced that it will present an education session in addition to demonstrating its Service Catalog Suite (SCS), developed with cloud computing capabilities, at the IT Portfolio Management and FUSION 11 service management conferences in September.
Automation Anywhere, a developer of automation software and automated testing software, has announced it was selected as a Red Herring Top 100 company in North America. The honor recognizes Automation Anywhere's Business Process Automation software.
Kofax, a provider of capture driven process automation solutions, recently announced that it was extending its enterprise capture platform by adding powerful new capabilities which will help users to manage critical information across their enterprises more effectively.
Interactive Intelligence, a global provider of unified IP business communications solutions, has teamed up with Saudi-based Malaz Technology, a systems integrator specializing in converged information and communications technology solutions, wherein Malaz will resell and implement Interactive Intelligence's solutions in the Kingdom of Saudi Arabia, as well as offer customers Interactive Intelligence's solutions for contact center automation, enterprise IP telephony, and business process automation.
Crossvale, a provider of integration and automation services, has announced that SuperMedia, who provides of local marketing solutions, has earned exceptional performance gains by deploying Crossvale's SWIFT (Smart Workflows, Interactive Forms and Tasks) business process management solution.
ChristianSteven Software Ltd. Has announced the release of CRD 7.0 which further extends BPA capabilities and accelerates the delivery of business information.
Prodagio Software, a provider of business process automation solutions, has announced that a major Australian entertainment group has selected Prodagio Account Payable (AP) invoice automation software as its invoice automation solution.
A leading provider of information technology, consulting, and business process outsourcing services, Cognizant, has announced a $50 million deal to acquire CoreLogic Global Services Private Limited (CoreLogic India), the India-based captive operations of CoreLogic, a leading provider of consumer, financial and property information, analytics and services to business and government.
Interactive Intelligence has expanded its market focus on enterprises and on the cloud and is now beginning to reap the results.
In a major overhaul of its communications infrastructure for multiple branch offices, Anchor Bank has picked the all-in-one IP communications software suite, Customer Interaction Center (CIC), offered by Interactive Intelligence.
As the non-profit sector is becoming more competitive, UNIT4 Business Software, the North American subsidiary of UNIT4, is helping non-profits expand and evolve into tightly-run, international organizations. UNIT4 is the world's leading provider of business software for Businesses Living IN Change (BLINC).
Key Performance Ideas, a full-service systems integrator and implementation consultancy, has deployed Star Command Center Cloud Service for the Microsoft Windows Azure Cloud platform
AuraPortal, a global provider of Business Process Management (BPM) delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models, has announced the availability of a free Webinar on July 19th at 10 a.m. (EST).
Febooti Software, a provider of business process automation solutions, announced the release of version 1.0 of its flagship product, called Automation Workshop.
Interactive Intelligence, a provider of unified IP business communications solutions, announced it has reorganized its holding company. As part of this reorganization, a new Indiana corporation, Interactive Intelligence Group Inc., or ININ Group, has replaced Interactive Intelligence Inc. ("Interactive Intelligence") as the publicly held corporation.
Market intelligence firm, International Data Corporation (IDC), recently presented its findings in a report "IDC MarketScape: Business Process Platforms," where Progress Software Corporation, a software provider, earned the highest score for its innovation in Responsive Process Management (RPM) suite.
Active Endpoints, the process automation company, announced the availability of ActiveVOS 9.0 Enterprise Edition and a new Data Center Edition.
Webiplex, a provider of DocuPeak, a cloud-based business process automation and document management platform, announced that its latest DocuPeak business process management (BPM) platform release contains a suite of new features for mobile devices.
This year at Interactions 2011, which is an annual global user forum hosted by Interactive Intelligence that was held from May 24-26, loanDepot.com won the coveted Interactive Intelligence Innovation award.
Unified IP business communications company Interactive Intelligence has been named among the 2011 "Best Places to Work in Indiana" by BizVoice, Indiana's statewide general business magazine.
Todd Zerbe, director of product development for Interactive Intelligence's Client Group recently spoke with TMC at Interactions 2011 Conference that was held from May 24-26, 2011 in Indianapolis, Indiana.
Having created an integrated IP-based contact handling solution that has been long popular with especially midsized firms and contact centers, Interactive Intelligence has now set its sights on the enterprise and larger BPO customers with the Customer Interaction Center (CIC) Version 4.0.
snom technology's snom 3xx series IP desktop phone systems are now interoperable with Interactive Intelligence's unified business communications solutions, Customer Interaction Center (CIC), according to an announcement by the company.
Actuate Corporation, an open source Business Intelligence vendor, announced the general availability of Xenos Enterprise Server 3.0 (ES 3.0) for output management.
In order to improve business productivity by focusing on revenue, cost structure, and resource velocity, Pegasystems Inc., a company in business process management (BPM) and software solutions for customer centricity, has introduced the latest version of Pega BPM.
Interactive Intelligence, a provider of unified business communications solutions, will once again be the platinum sponsor of the upcoming ITEXPO and Cloud Communications Expo that will be held at the Austin Convention Center from Sept. 13-15. The company has been an ITEXPO exhibitor and sponsor for the past decade.
ITEXPO is the world's largest and best-attended communications and technology trade show. Technology Marketing Corporation (TMC), a global, integrated media company that helps clients build communities in print, in person, and online, hopes to quicken the ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the U.S.
Helping technology professionals to run BPM programs more effectively, BPMethods has published its unique Business Process Management (BPM) strategy guide.
Avtex, a provider of integrated, interaction technology solutions, recently revealed that in conjunction with Interactive Intelligence, both companies will be hosting a seminar series titled, 'Trends in the Contact Center.' This informative event will be the first of seven seminars that will begin in Atlanta with Michele Rowan of Contact Center Strategies, as the keynote speaker.
North America's fastest growing business communications company, Fonality, recently announced its one billionth contact center phone call - a milestone reflecting more than 4,800 deployments as the adoption of Fonality's cloud-based contact center solutions continue to change how fast-growing businesses deliver exceptional customer support.
Many multi-site companies share a common scenario. They have one or more PBX/key systems per location, often accompanied by others for voice mail, interactive voice response (IVR), call centers, call accounting and administration consoles. The combination of disparate technologies creates architectures that are expensive and difficult to maintain. This leads to complicated and compromised business continuity plans.
Indianapolis-based unified IP communications company Interactive Intelligence has announced operating results for the quarter ended March 31, 2011.
Interactive Intelligence, a provider of unified IP business communications solutions, reported revenues of $47.7 million for the three months ended March 31, 2011, an increase of 36 percent from $35.0 million in the first quarter of 2010.
Every organization is driven by processes. Some of these are industry-specific, or vertical. Others are horizontal in that they apply to all types of organizations. An organization's overall success is largely driven by how well it implements and executes both types of processes.
appStrategy Inc., offering migration, integration and automation software, has launched appCompass 5.0, a workflow-based solution for automating and extending processes with Microsoft Dynamics CRM 2011.
The music industry's most vilified monolith is shaking up the way it does business. Event ticket seller Ticketmaster is rolling out new technology that will allow clients such as sports teams, promoters and musicians to set and adjust prices for their live events.
Contact Center Solutions Provider Interactive Intelligence to Announce First Quarter Results
Interactive Intelligence, a global provider of unified business communications (UC) solutions for contact center automation, enterprise IP telephony and business process automation, has been named by Computer Reseller News (CRN) as one of its top 25 unified communications and VoIP vendors on its "Need to Know Vendor" list.
Unitus Community Credit Union, which serves over 72,000 members, announced it selected the Interactive Intelligence's Customer Interaction Center, an all-in-one IP communications software suite, for use in the organization.
The RoomPlace, a furniture retailer with 24 locations throughout Illinois and Indiana, has selected the IP business communications solution from Interactive Intelligence.
Bluespring Software, a leader in the field of business process innovation (BPI) technology and solutions, has launched Bluespring BPM for Microsoft Dynamics CRM. The product is a business process management solution with built-in features of Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 4.0. The product is based on the company's BPM5 suite and offers process intelligence for business processes driven by CRM, enterprise systems integration, and advanced workflow automation. Business analysts can use the product to design, deploy, improve and manage system-centric and people-centric business processes.
SIP trunking is the buzz word in several markets. Without enough tests and certification, companies cannot get quality customers.
Interactive Intelligence, a provider of unified business communications for contact center automation and enterprise IP telephony, certified the SIP trunking test results of IntelePeer, a provider of communications via cloud-based infrastructure.
Bicycle parts, accessories and apparel distributor, Quality Bicycle Products (QBP) has adapted Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center, to support all of its 500 employees located at its corporate headquarters in Bloomington, Minn., and at its distribution center in Ogden, Utah.
Unified communications provider Interactive Intelligence has acquired Agori Communications, German-based reseller of ININ's multichannel contact center solutions. Agori has offered Interactive Intelligence's products in a VAR capacity since it opened its doors in 2011. The company focuses on distribution, implementation and support of CRM and BPO solution in Germany, Austria and Switzerland.
There's no doubt that contact centers can be the biggest beneficiaries of cloud-based communications, and many are now showing a keen interest in moving in that direction. As they explore cloud communications' benefits, contact centers are finding moving to the cloud can mean rapid and substantial cost savings and access to productivity enhancements not possible in the past.
Syntellect, a provider of enterprise-class contact center solutions, announced the launch of CT Application Development Environment (CT ADE) version 11, an interactive voice response (IVR) development tool.
BonitaSoft, a provider of open source Business Process Management (BPM) solutions, announced the addition of OpenSymmetry, Savoir-faire Linux and Open Source Business Consulting to its partner program.
Communications-in-the-cloud trends were the key focus in a recent Interactive Intelligence and Ventana Research video interview. Key trends identified include the shift from a focus on cost to functionality, as well as new ways vendors are addressing concerns over security.
To increase employee productivity and improve customer service, Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation has introduced integration of its all-in-one IP communications software suite, Customer Interaction Center (CIC), with IBM Lotus Sametime.
A provider of unified IP business process communications solutions, Interactive Intelligence, saw record results in recent financial reports. Interactive Intelligence had 4Q revenues of $50.7 million, which it says is an increase of 41 percent from $35.9 million in the fourth quarter of 2009.
Unified business communications solutions provider Interactive Intelligence today announced integration of its all-in-one IP communications software suite, Customer Interaction Center(CIC), with IBM Lotus Sametime. Interactive Intelligence, an ITEXPO East Platinum sponsor, offers business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
Interactive Intelligence Posts Strong Fourth Quarter, Year End ResultsUnified IP business communications solutions provider and ITEXPO East 2011 Platinum sponsor Interactive Intelligence, has announced results for its fourth quarter and the full year, which ended Dec. 31, 2010. Results showed fourth quarter and year-end increases for the company, demonstrating strong momentum in its market space.
Offering improved capabilities for superior project execution, Maxwell Systems has released Maxwell Systems ProContractorMX version 2.5.
Looking to support its operations across the U.S., Consolidated Communications, a provider of advanced communications services, selected the generationE Resolve Run Book Automation (RBA) platform, a business process automation solution, from generationE Technologies.
As a provider of online appointment-scheduling software, Appointment-Plus has launched a new Facebook page so as to enhance its presence in the social media world.
A webinar entitled "2011: What Every Contact Center Should Know, and How to Plan for It" will be presented on Thursday, Jan. 17, at 11:30 a.m. ET.
Contact center technology, as well as the dynamics of delivering quality service, "is changing at a rapid pace," event organizers say, adding that "the accelerated adoption of cloud-based tools, the incorporation of social media into the multi-channel mix, the need to capture the voice of the customer, new methods of measuring agent effectiveness…what will change in 2011 and how can you be ready?"
As the days dwindle to the opening doors of the ITEXPO East 2011 in Miami, the leading companies from around the world in the technological industries prepare to showcase what up-and-coming products and services they have for 2011. But most would agree that what 2011 will offer is wholly influenced by what 2010 put forward.
Fanfare, a provider of automated testing solutions and expertise, claimed that its iTest software is going to enable IP Infusion, a provider of embedded communications software, to automate its end-to-end testing process. IP Infusion will also be able to bring down its time-to-market while at the same time upholding its reputation for providing HQ market-ready solutions.
To support the definition, execution and tracking of business process, ASC Telecom will present its business process optimization (BPO) solutions at Call Center World 2011 at the Estrel Convention Center in Berlin, Germany, Feb. 21 to 24, at booth C2a, Hall 4.
Contact center solutions provider Interactive Intelligence recently announced that its Customer Interaction Center platform is fully compatible with Microsoft Lync Server 2010 - formerly known as Microsoft Office Communications Server (OCS).
The Interactive Intelligence cloud-based communications as a service solution was selected for the ITEXPO West's 2010 Best of Show award in the category of "most innovative service."
Unified IP business communications solutions provider, Interactive Intelligence, has acknowledged the efforts of reseller Elite Partner EDCi with its annual Vision Award.
Centerstance and Ventus Solutions, the two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce today (Monday).
Anoto Group is one of the global leaders in digital pen and paper technology. ExpeData is an innovative software company and one of the global leaders in digital writing. The companies recently announced that Tech Electronics will be providing their field technicians with digital pen and paper technology in order to automate paperwork, speed up access to information in SharePoint, and to reduce their billing cycle time.
Centerstance and Ventus Solutions, two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce on December 6.
What is the future of contact center and IP going into 2011? Shaheen Haque, territory manager of the Middle East and Turkey for Interactive Intelligence, uses his crystal ball and shares his thoughts.
Inter-American Development Bank (IDB), a provider of development financing in Latin America and the Caribbean, has selected the enterprise capture solution from Kofax with an agreement in excess of $200,000.
National Marrow Donor Program (NMDP), an undisputed leader in the field of unrelated marrow and umbilical cord blood transplantation, selected IBM's WebSphere Lombardi Business Process Management (BPM) software to help automate its donor and patient management process. Automation and speeding up of the process is critical for the both the patients and donors involved in the cellular transplant cases.
Microsoft's newly released Lync Server will add levels of connectivity to the call center environment and allow companies to approach mission critical tasks in completely new ways. In lieu of this Interactive Intelligence will be releasing a version of its call center solutions that will make full use of the new features, offering tools not previously available to enterprise level communication clients.
It's not news to anyone who runs a business or works in IT that today, budgets are tighter than ever, and technology purchases have become limited to only the most critical systems and solutions. The solutions that are approved must be spare and offer a great deal of value to a company, and even work to help an organization actually reduce costs in other quarters. In short, they generally need to pay for themselves.
One of the biggest, most critical choices facing contact centers when looking at buying and upgrading the enabling existing contact center solutions is whether to go hosted, or software as a service (Saas) a.k.a. cloud vs. buying software to be installed on-premises.
Many contact centers are feeling a tight squeeze today: sales may be down, which means it's more important than ever to retain existing customers. Companies may have hiring freezes in place, which means they need to make do with reduced agents pools and demand more than ever out of existing agents
Interactive Intelligence, a provider of contact center, business process automation and enterprise unified communications solutions, has announced financial results for the third quarter, which ended September 30, 2010. Initial results are strong, showing the company has enjoyed a successful year.
During the past 20 years, much has changed in the U.S. business market. Our economy is now very much dominated by service rather than product organizations. It seems clear that organizations with knowledge-worker focuses will be a cornerstone of 21st century business growth. Yet, in this recession, those very companies are struggling to find ways of doing more with less without detracting from the value of their services.
Business Process Automation can be a good way to deliver an exceptional customer experience. Diane Halliwell, Director of Contact Center Solutions, Align, and Gina Clarkin, Product Manager, Interactive Intelligence offer six steps for companies to take to implement a BPA project in their company.
SaaS-based IT government project portfolio management (PPM) provider, Innotas, is using Apigee's Enterprise API management platform to gain visibility and control of its API strategy.
In any business environment, it can be difficult to ensure all work, people and resources are on the same page. Keeping track of all of these things to ensure the business is as efficient and productive as possible can be even more challenging. Interactive Intelligence has developed the Interaction Process Automation (IPA) to provide a unified platform for tracking of all three in order to allow business processes to be automated more comprehensively.
Interactive Intelligence, a provider of all-software based contact center, business process automation and enterprise unified communications solutions, has signed a reseller agreement that covers the GCC and Mediterranean regions with Technical Art Concepts (TACME), an end-to-end IT solutions provider with an impressive portfolio of clients spanning the corporate and government sectors.
Companiesandmarkets.com, an online business information aggregator that offers its clients more than 500,000 company profiles and market reports, has announced the availability of a new report on the global BPM market-the Global Business Process Management (BPM) Market Report 2009-2013.
Interactive Intelligence has won a 2010 TMC Labs Innovation Award for its business process automation solution, Interaction Process Automation (IPA), which utilizes an organization's communications network as a framework for automating routine "people-centric" processes.
Interactive Intelligence, offering contact center and business process automation solutions, has been selected to help American Farmers & Ranchers Mutual Insurance Company (AFR) increase efficiencies and improve customer service. AFR opted to implement the content management products AcroSoft Documents and AcrosSoft ScanPlus.
Over the years, a number of different work processes were created and put in place to try and help drive efficient operations within the enterprise. One contemporary approach is that of business process automation (BPA). This approach employs technology to execute business processes in real-time to achieve efficiencies as a result of automating specific parts of that process.
Interactive Intelligence would like to gain better positioning in the New Zealand market and to boost its profile; it is campaigning with distribution and resale partner Amtel. This effort is combined with the Interaction Process Automation "IPA" software launch in the country.
Carenet, a health care services company, has selected the Interactive Intelligence communications-as-a-service (CaaS) offering.
Interactive Intelligence's Interaction SIP Station has won a Network Products Guide's "Reader's Trust" 2010 Best Products and Services Award.
The Interactive Intelligence Customer Interaction Center (CIC) solution is being used throughout ProService Hawaii to provide IP PBX, automatic call distribution (ACD), skills-based routing, desktop faxing, presence management, conferencing, one-number find-me/follow-me, workforce management, call recording and reporting functionality.
Interactive Intelligence, a provider of contact center, enterprise communications and business process automation solutions, was listed at the 16th spot out of 42 companies listed within the Indiana Chamber of Commerce's "large companies" category. The company was also given the recognition of "best place to work," for the fourth consecutive year.
Business process automation solutions provider Interactive Intelligence recently released a useful white paper titled "Top 5 Considerations for Automating Key Business Processes." Here's a re-cap of the white paper's main points:
Today, information technology is making a fast move towards the cloud - CRM applications, email, storage, etc. Business communications is also following the trend for the same reasons.
Interactive Intelligence, a provider of unified IP business communications software for contact centers and enterprises, is working on integrations with social media applications that would help companies more quickly and effectively respond to what their customers are saying through these intensely popular channels.
A growing number of companies are considering a move to the cloud. Also, technologies such as customer relationship management (CRM) applications, email, storage, and more are migrating to the cloud. Now, one can see IP business communications following the same cloud-based trend.
Recently Interactive Intelligence released a white paper produced independently by Strategy Meets Action (SMA) looking at the effects of Customer Communications Management (CCM) on the insurance industry.
Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform, which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation, and business process automation (via its Interaction Process Automation or IPA solution).
Despite the fact that the recession has caused many organizations to cut back on employee travel, this year's conference, consisting of three days of educational sessions and programs, drew more than 330 registrants - an increase of more than 10 percent over last year's event. Total conference attendance is estimated at around 500, including employees from Interactive Intelligence and its partners.
Interactive Intelligence, which offers contact center and business process automation solutions for enterprises and SMBs, has added its workforce management and dialer applications to its Communications as a Service (CaaS) offering, as well as a new Web-based administrative interface allowing for client control over configuration and billing.
Software as a service products are reaching unprecedented levels of customer satisfaction "because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment… and the opportunity to try before you buy," according to a recent white paper from Interactive Intelligence.
Interactive Intelligence's Interaction Process Automation (IPA) is a feature-rich sophisticated solution that keeps track of work, progress, people, skills, qualifications, availability and resources. It optimizes processes by automatically prioritizing and routing work to the best qualified and available worker - regardless of location - for timely completion.
Insurers today are growing through existing products, lines, channels, and geographic areas. They understand that a better understanding of customer needs and improved customer service increases sales and improves retention rates, which drives profitable growth.
Call center solutions provider Interactive Intelligence reported first quarter revenue of $35 million, an increase of 19 percent over the first quarter of 2009.
VillageEDOCS has announced version 2.0 of its MessageVision Platform or "MVP," with updates to Questys-MessageVision's Content Management, Workflow and Legislative Agenda software solutions.
This trend is driven by the misconception that it's expensive and complex to electronically enable business processes with the lower transaction trading partners. It is more likely, however, that companies don't fully understand the true cost of manual transactions - and the impact that has on customer satisfaction, margin erosion, visibility, and cycle times.
Technology Marketing Corporation's Customer Interaction Solutions magazine has awarded a 2009 Product of the Year Award to Interactive Intelligence for its new business process automation solution, Interaction Process Automation (IPA).
Cloud-based business software provider NetSuite Inc. and business process management company Genpact Limited have announced a strategic partnership designed to leverage the growing power and popularity of cloud computing to transform and modernize business process management (BPM).
Pharmacists Mutual Insurance Company needed a better way to support its on-site and branch office employees and Interactive Intelligence provided the solution. A provider of insurance products and financial services to pharmacists, pharmacies and associated businesses, Pharmacists Mutual will utilize Interactive Intelligence's all-in-one IP communications software suite, Customer Interaction Center (CIC).
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global provider of unified IP business communications solutions, has plans to demonstrate the communications-based business process automation product, Interaction Process Automation (IPA), at MEFTEC 2010.
Unified IP business communications solutions provider Interactive Intelligence has announced an enhancement to its regional presence with the appointment of Sydney-based Tecala Group as a new channel partner.
Communicating with customers is becoming much more than connecting the calls to the right agents. It is forming into a colorful and complex landscape of e-mails, chats, social media and automated voice and self-service.
Langham Logistics, headquartered in Indianapolis, is a global freight management organization. The company operates from a global logistics center in Indianapolis, maintaining partner relationships across the globe.
In an effort to better accommodate growth and offer its outsourcing customers with new multichannel, self-service and reporting capabilities, Midco Connections has selected the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).
Capital Card Services is a servicer of MasterCard and Visa accounts for financial and non-financial institutions nationwide, serving about 500,000 cardholders and managing more than $145 million in outstanding card receivables for its clients.
Customer service is an important focus for those companies hoping to retain a strong customer base is a time of reduced overall spending. For some, it is as easy as a smile and prompt delivery; for others, it takes a more focused effort to ensure customers are satisfied with the experience.
A new report from Boston Consulting Group, "IT Advantage: Spring 2010," says IT organizations can, and should, do far more than simply act as order-takers. Instead, the IT function can play an active role in shaping the company's business direction and performance.
A recent enterprise market study confirmed that customer-related business processes have the most important priorities for UC capabilities. This means that any communications involving either customer-facing staff or customers directly (self-services) will benefit the enterprise the most from UC flexibility.
Southwest Gas has announced that in a partnership with Altivon, the company has deployed an all-in-one IP-based communications software suite from Interactive Intelligence.
NEAS, a national Employee Assistance Program, has selected the North Carolina company Proforma Document Management Services as its primary software option for paper forms automation.
McCain Foods USA, a manufacturer of French fried potatoes, appetizers and other products for military and industrial customers, as well as schools, has selected Cass Information Systems, a provider of freight payment and information management services, to manage business processes associated with McCain's transportation expenses.
Interactive Intelligence has played a part in enabling the Pinal County Government to improve service to residents. This government organization, serving the rural country of Pinal in central Arizona used a communications-as-a-service (CaaS) solution from Interactive Intelligence.
Just a little over four months since Gartner positioned Interactive Intelligence in the "visionaries" quadrant of its 2009 Magic Quadrant for Unified Communications report, the IT consultancy has now positioned the contact center solutions provider in the "leaders" quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure report.
"Google is a global technology leader," the firm says. And information technology analyst Dennis Byron says it is wise to think about Google as it thinks about itself. Google does not believe it is a consumer software company, an advertising company or a media company. It doesn't think of itself as a search provider.
Rockford Mutual Insurance, a property and casualty insurance company, has reported "increased efficiencies and reduced costs" in its claims department after deploying content management and workflow products from Interactive Intelligence.
Stimulsoft, a manufacturer of software for business intelligence, has released a new, cross-platform reporting tool - Stimulsoft Reports.Fx for Flex version 2010.1 Beta, designed for using in rich Internet applications.
Although it is yet to make an official announcement, Interactive Intelligence has revealed that its new business process automation solution, Interaction Process Automation (IPA), is now generally available.
Unum, a provider of employee benefits products and services, has reportedly deployed Interactive Intelligence's Customer Interaction Center to improve efficiencies for its distributed contact centers and home-based agents.
Companies today are doing everything they can to find new operational efficiencies and boost the bottom line. In particular they are looking to reduce the amount of labor needed to carry out basic, routine processes - only without impacting customer service.
Contact center and business process automation solutions provider Interactive Intelligence has honored reseller partner Adapt Telephony Services with its Vision Award.
A-Med Health Care, a specialty pharmacy providing advanced medications, infusions, supplies and services to patients living with complex conditions, is among the many companies realizing new operational efficiencies and cost savings through the deployment of Interactive Intelligence's Customer Interaction Center enterprise VoIP system.
Lasik MD is a leading provider of laser vision correction in Canada. The company currently has 21 clinics in Canada and one in the U.S.
Due to the downturn in the economy, organizations are looking for every way possible to streamline operations, gain new efficiencies and find additional cost savings. Some of them are accomplishing all three through the deployment of business process automation solutions – software that is used to automate routine "people-centric" processes that have traditionally been handled manually.
The all-in-one IP communications software suite from Interactive Intelligence, Customer Interaction Center, has provided FirstCare with the ability to support multichannel communications, in addition to new quality monitoring, recording and reporting applications.
Partners Mutual Insurance is the latest company to improve its operations using Interactive Intelligence's Customer Interaction Center solution.
Interactive Intelligence's new BPA solution, Interaction Process Automation, or IPA, due for release next month, is different from most BPA solutions because it utilizes a company's telephone system as the framework for automating routine "people-centric" processes. The solution is built on the notion that a company's telephone system is "common" to all employees – thus the telephone network serves as a logical backbone for automating routine tasks.
Due to the down economy, companies are increasingly investigating business process automation, or BPA, solutions to see if there are ways they can automate certain processes for the purpose of boosting employee productivity, finding new efficiencies and gaining greater transparency.
A recent white paper from Interactive Intelligence, "A New Approach to Business Process Automation," lays out the philosophy behind CBPA -- and the concept behind the company's upcoming business process automation product, IPA.
Contact center and corporate IP telephony solutions provider Interactive Intelligence said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.
Interactive Intelligence has reportedly inked a partnership agreement with RWD Technologies to help customers implement its upcoming business process automation solution, Interaction Process Automation (IPA), scheduled for release in North America in 4Q this year.
Due to the down economy, businesses today are desperate to find new ways to "do more with less." As a result, many businesses are looking at "business process automation" (BPA), which is basically using software to automate certain routine business processes, in real-time, in order to achieve new efficiencies, boost employee productivity and improve accountability.
Qubee, the trading name of Augere Holdings and a provider of high speed wireless broadband services in emerging markets, has reportedly selected Interactive Intelligence to help it establish a new contact center in Bangladesh.
Interactive Intelligence, a provider of VoIP contact center and corporate telephone systems, has been named to Software Magazine's "World's Top 500 Software and Service Providers" listing.
Canada-based restaurant chain Pizza Pizza has reportedly expanded its use of Interactive Intelligence's Customer Interaction Center (CIC) contact center platform across all of its corporate offices.
Interactive Intelligence, a provider of contact center and corporate IP telephony systems, has elected Richard G. Halperin, former CEO of JBA International, to its board of directors.
At least two competitors, who have long been on the leading edge in telephony and contact center solutions, Interactive Intelligence and ShoreTel, don't appear to be worried about an Avaya-Nortel combination in the enterprise space.
American Advisors Group (AAG), which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence's all-in-one contact center platform, Customer Interaction Center (CIC), to improve its customer service.
"Contact centers are unbelievable, and we know what everybody is doing in them," said Brown, InIn's co-founder, chairman and CEO. "How many other places in the organization do we have that kind of discipline and that kind of flexibility? Not very many."
Interactive Intelligence, a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, has won Technology Marketing Corp's Unified Communications TMC Labs Innovation Award.
Interactive Intelligence has made Spanlink Communications an "Elite Partner" in its reseller program.
In a strong sign that the business communications marketplace is growing as the downturn that had begun last year is bottoming out, Interactive Intelligence reported that its revenues grew 7.5 percent to $32.9 million for the second quarter of 2009 from $30.6 million for the second quarter of 2008. These results have situated the firm nicely to boost its revenues into 2010.
With numerous customer wins under its belt already this year, contact center solutions company Interactive Intelligence appears recession-proof. In a preliminary earnings report for the second quarter ended June 30, the company, which makes software that helps companies automate customer service and other business processes, announced that it expects revenues of $32 million to $34 million – up from the $31 million it reported for the same quarter last year.
Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4.
Announced today, Interactive Intelligence is targeting a fourth-quarter release for IPA, which is highly scalable (it'll be sold through annual subscriptions of $400 to $500 per user, with some variation for higher-placed workers who require more oversight of a business) and is expected to challenge the software-based BPA offerings from Oracle, SAP and IBM.
A quick Google search can find you a number of definitions for BPA, but this one seemed most appropriate: The replacement of a manual business process with an automated one, usually through the use of advanced technologies. There is a key difference, though, in how Interactive Intelligence is approaching Business Process Automation and how others have approached it — with advanced communications technologies at the core, driving the automation of those business processes.
Everyone is cutting staff now because they didn't optimize their processes years ago. In 2004–2005, they could have been running with 10–50% fewer staff members. They would have made more profits and been in a stronger position to handle either a significant increase or decrease in sales volume — or they could have pursued additional markets. Like a bucket full of holes, valuable resources are being wasted instead of being used productively. In last month's article, we talked about Communications-Based Process Automation (CBPA) and how it supports automating virtually any business process. But is this the time to be reviewing processes for automation? Absolutely!
As the economy has slowed down, companies have focused on cutting expenses, increasing efficiency, and maintaining quality. To achieve this, many companies are investigating ways to automate processes. To find out more about the choices businesses have, I consulted Gina Clarkin, Product Manager with Interactive Intelligence, Inc. Their new product, Interaction Process Automation (IPA), demonstrates a fresh look at the way businesses can automate business processes.