Business Process Automation Featured Article

NEAS Picks Carolina's Proforma for Paper Forms Automation

March 09, 2010

NEAS, a national Employee Assistance Program, has selected the North Carolina company Proforma Document Management Services as its primary software option for paper forms automation.

As Employee Assistance Programs have become more popular in recent years, NEAS' growth and business strategy necessitated the adoption of an efficient document management system, company officials say, adding that staff in its Provider Relations Department will use the product to automate billing, streamline insurance updates and provide NEAS with a system for document management via the Internet, 'all completely integrated with NEAS's proprietary case management software.'


Proforma's Chief Technology Officer, Jonathan Taylor, a former McKinsey consultant, said 'I love finding efficiencies.' He is a McKinsey man, recall. 'How can we keep the things in your system that work for you but turbo-charge it? Most of the time, employees have great ideas, but their current software just can't do it. We realize their vision of a robust, fully-optimized operation.'

NEAS selected a business process outsourcing Proforma module that enhances functionality of NEAS's current software by building onto it with a Lego-like component, company officials explain, adding that now they manage all billing forms, care provider clinical service packets, statements of understanding, and releases without touching paper.

Proforma officials say they handle the paper, auto-files and auto-data with barcodes and Optical Character Recognition, explaining that now, NEAS employees can share information from a centralized database available at any location, and 'it's integrated with their current software so they have new forms automation functionality without learning new software.”

Last week TMC (News - Alert) had the news that Aetna is expanding its texting capabilities to its commercial membership. Later this month Aetna will pilot a text-based alcohol risk assessment to determine a member's risk for problem drinking.
 
This assessment will be available to callers to Aetna's Employee Assistance Program and Alcohol Disease Management program Should a member be at risk for problem drinking, they will be given the opportunity to connect with an Aetna counselor. A key aspect of the program is an automated 30-day follow-up with members, ensuring a touch point with those who may be in need of additional support.
 

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Patrick Barnard

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