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Qubee Using Interactive Intelligence for New Contact Center in Bangladesh
The company has reportedly been working with consultants and local telecoms experts to identify the requirements for customer support. It reportedly selected Interactive Intelligence’s contact center platform because it is entirely software-based and is modular in architecture, so can be scaled to match requirements as Qubee grows in the region.
It also didn’t hurt that Interactive Intelligence already has some installations in the region and is therefore able to provide support.
Qubee is also reportedly using Interactive Intelligence’s training services to train new agents on how to use, expand and support the system.
The new contact center will deliver customer service in two languages, Bangla and English.
"Markets like Bangladesh are currently limited by slow, unreliable and expensive internet connections," Jordan explained. "But there is a very hungry customer base. We need to make our customers feel supported and secure in using our services.”
“This is a terrific application for our way of working," said Dave Pauling, EMEA regional sales director for Interactive Intelligence, in the release. "Because our system is based on software modules, we can get Qubee up and running very quickly with the functionality they need at first, and add more tools as they and their customers require them."
"The Interactive Intelligence solution is great because it is modular," added Jordan. "Our requirements are relatively unsophisticated at first, but it is very easy for us to add more functionality as our customers become more demanding."
The company is reportedly planning to deploy a new network and bring its WiMAX services to East Africa next.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard