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It seems like only yesterday that we all started hearing about a start-up in the then rather sleepy contact center solutions space who planted itself in the unlikely location of Indianapolis, IN.  It was of course the host of this channel, Interactive Intelligence (News - Alert) who on top of all of the recognition the company has received in the past few weeks, is closing the year by celebrating its 20^th anniversary.

“Growing from a start-up with two employees in 1994, to a global, publicly traded company with more than 2,000 employees has been an amazing journey,” said Interactive Intelligence founder and CEO Dr. Donald E. Brown. “As part of our 20^th anniversary celebration I want to thank our dedicated and incredibly hard-working employees, our hundreds of skilled partners, and our thousands of wonderful customers, especially those who took a chance on us in the early days.”

Examples of Interactive Intelligence innovations along its 20-year road to success include the following:

• 1997: First Windows-based “all-in-one” business communications software solution offering PBX (News - Alert), automatic call distribution, interactive voice response and presence management.
• 1999: First skills-based routing of calls, chats and email.
• 2002: First SIP-based IP contact center software suite.
• 2006: First SIP-based predictive dialer.
• 2007: First SIP-based multisite routing.
• 2010: First communications-based process automation software.
• 2014: First enterprise-grade, next-gen cloud communications service.

In fact, you might wish to check out an infographic Interactive Intelligence has produced for the occasion which contains the above and a few more interesting factoids about its journey.

“While we all deserve to celebrate our joint success, I also want to emphasize that the reason we’re here is because we always look forward,” Brown said. “I’m especially excited about 2015 because we’re poised to become the leader in the next-gen cloud communications market. For our customers, that means unprecedented ease and speed of deployment, along with continuous access to exciting new features that promise to change the face of customer service.”

Dr. Brown’s quote above is indicative of how companies in the technology field get to be successful and reach a nice milestone such as this. Congratulations to the entire team at Interactive Intelligence.