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Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation has announced the addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM (News - Alert)'s global customer care and industry process services business.  This is a significant milestone as it means over 95 percent of the acquisition is complete. It also expands Concentrix’s global customer care and industry process services global workforce to over 45,000 employees.

"The overall acquisition to date combines two great cultures and has created a new organization reflecting the scale and vertical industry expertise of IBM, combined with the agility, flexibility and client focus of Concentrix," said Chris Caldwell, President, Concentrix Corporation.

Concentrix notes that the company provides innovative, high value business services built on analytics, intellectual capital and technology innovation, with a focus on transforming customer experience. The new Concentrix footprint serves 10+ industries from 50+ cities with a diverse, talented and highly skilled workforce.

Increasingly having a holistic approach to enhancing customer experiences has become paramount for global organizations as providing a differentiated customer experience has become critical in customer vendor consideration. Concentrix provides such a holistic approach. Clients can leverage its understanding of the complete customer lifecycle, and use its tools—embedded analytics, process optimization, technology expertise, social solutions and omni-channel innovation—to keep their customers at the heart of their operations and to create the experiences and value they expect.

Concentrix not only is phasing in the IBM operations but also investing in organic growth through the expansion of all its locations.  In fact, it recently announced the addition of over 1,000 new jobs in Belfast, Northern Ireland as well as the set-up of a new delivery center in Varna, Bulgaria.

Caldwell said, "We now have a solid foundation for further growth. With our talented staff, our tools and technology, our analytics, and our drive and passion for helping our clients be #1 in their marketplaces, we are well positioned for growth for many years to come."