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December 03, 2012

IPsoft Addresses Missed Opportunities by not Applying Automation in IT Activities

By Frank Griffin, TMCnet Contributing Writer

Most people think automation is only reserved for the manufacturing industry, but almost every process involving people and a repetitive task can be automated. The man hours and money automation saves an organization can be substantial, depending on the task and the amount of people required to perform the job.

Automation can give IT personnel more time to devote on creative or value-added pursuits for the organization. IPsoft gives invaluable pointers to organizations so they can better utilize their human resource assets more efficiently.

The company suggests organizations should stop focusing on trying to bring automation to perform simple tasks. Instead they should discover activities that are repeated often, take up too much time and frustrate the employees.

Once they’re identified, a system-driven improvement can be put in place to make it more productive.

Suggestions for automation include:

  • Password management
  • Predictive incident management
  • Permission requests
  • Service readiness checks
  • Running diagnostics

A previous survey by the company backs up responses from key IT decision makers. The survey revealed the following:

  • Fifty-one percent believe it would free them up to participate, pursue and be more creative
  • Forty-nine percent want to see diagnosis, detection and error repairs automated
  • Twenty-six percent of IT personnel that make operative decisions say they spend 40 percent of their time on routine, everyday management tasks

Autonomic-systems are key in giving organizations an advantage over other companies that still rely on manual or human labor to perform these tasks.

“Truly expert systems can be used to automate the simple tasks of your 1st or even 2nd line IT support staff as well as many of the complex multi-stage activities IT engineers are stuck with on a day-to-day basis. By replicating the activities – both tasks and decisions – of human support engineers, systems can follow the same processes, including running system commands, evaluating responses, seeking out the relevant information and documentation, carrying out resolutions and, if required, providing an approving party with the right information to make an informed and rapid decision,” said Terry Walby, UK managing director of IPsoft.

According to the company, it is possible for businesses to save up to 70 percent of effort being misused by employees. This system has the ability to learn and develop continually, saving organizations an average of 30-35 percent in costs.

Walby further commented, “Our experience has shown that, by doing this, businesses can free up to half of the man hours associated with these activities. This time can then be allocated to other areas of the business to realize huge cost, efficiency and productivity gains and help achieve business goals.”

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Edited by Braden Becker



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