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Business Process Automation Featured Article

April 26, 2012

New BPMonline Service Desk Puts Customers in the Driver's Seat

By Mini Swamy, TMCnet Contributor

BPMonline, a SaaS (News - Alert)/on-demand CRM and business process management solutions provider, is gearing up to transform the IT Service Management (ITSM) market with the launch of a new management solution – BPMonline Service Desk.

The new cost-effective, user friendly solution, designed to configure, design and automate business processes analysis, promises to harness the power of the most advanced technologies within a single platform.

BPMonline Service Desk can be deployed both on site and on demand. While the on-site implementation relies on the application hosted on client servers, the on-demand version is delivered as a hosted application on a server in a certified data center.

The benefit of on-demand deployment is that there is no need for in-house IT infrastructure investments, and the service desk can be up and running in a very short time.

Service Desk's fully integrated ITIL/BPM features and advanced tools helps organizations and industries to streamline their IT and service processes, automate the service desk and improve overall efficiency.

Not only does the new solution deliver comprehensive service level, portfolio and knowledge management, but it helps analyze and control key performance indicators while supporting the automation of core communication channels.

Users can even work with BPMonline Service Desk data in an off-line mode using the Outlook Connector. Essential data from the BPMonline Service Desk software system is accessible directly, avoiding data entry duplication.

This convenient and easy self-service portal enables limitless extension opportunities, a good customer experience, helps save time and reduces overall costs. The Service Desk application is easy to customize and intuitive for both administrators and end-users, offering a fast ROI and low cost of ownership.

BPMonline was recently voted a Rising Star of 2012 by Destination CRM Magazine for its latest BPM- based CRM solution. The award is designed to recognize cutting-edge vendors whose products are “Meeting – and exceeding – customer needs by developing a complete picture of their customers, enabling them to serve them more efficiently.”




Edited by Braden Becker



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