Business Process Automation Featured Article
Dibon ARO BPO Migrates to Kansas City Data Center 1102 Grand, Cuts Expenses by $1.2 Million Yearly
Dibon ARO BPO recently migrated its data services to Kansas City's own data center, named 1102 GRAND, helping the company cut annual costs by $1.2 million. The data center helps Dibon ARO BPO handle its customer service calls and hosts some services for the company.
COO Michael Amigoni from Dibon ARO BPO was particularly clear with his excitement about the migration to 1102 GRAND: "Compared to a regular brick and mortar call center and a virtual call center, the total savings for the virtual call center was $1,200,000 annually. Two of the best things I ever did since getting involved in the contact center industry was moving the data center to 1102 GRAND and migrating to the inContact Software Platform. It allowed our team to focus on their core business, customer service."
The director of business development at 1102 GRAND, Greg Elliot, expressed his intention to make Dibon ARO BPO's job easier in its IT department, saying, "We recognize that all company's data center collocation needs are not created equal, so we take our time to make sure that each client's objectives are addressed. When it comes to redundant cooling units, power feeds, battery backups and generator services, we leave all of that up to 1102 GRAND." Regarding the data center making sure issues are addressed, Amigoni pitched in saying that Deibon hasn't experienced any major issues on behalf of 1102 GRAND.
This is the trend in the most recent years. More and more companies are moving from on-site facilitations to off-site cloud hosting, virtual call centers and data centers. The migration has enabled companies to switch over to low-cost solutions that leverage the power of bulk hosting and extensive customer care. Because of its move to off-site call center services, Dibon ARO BPO has been able to cut costs and get rid of its expensive and clunky on-site resources that simply occupied office space for more money than it's worth.
Dibon ARO BPO is a company that helps other businesses "cut the operational fat" by reducing losses and increasing revenue, thereby increasing profit. The company has already written a book regarding this strategy and has developed a service dedicated to helping companies achieve their profit goals. Dibon ARO BPO has been working with businesses for 15 years, helping them outsource their operations and hire people who will work from home with technology that lets them flexibly reach the needs of their customers.
Miguel Leiva-Gomez is a professional writer with experience in computer sciences, technology, and gadgets. He has written for multiple technology and travel outlets and owns his own tech blog called The Tech Guy, where he writes educational, informative, and sometimes comedic articles for an audience that is less versed in technology.
Edited by Rich Steeves