Business Process Automation Featured Article

Adapt Wins Interactive Intelligence Award Eighth Consecutive Time

November 30, 2011

Adapt Telephony Services has won Interactive Intelligence’s (News - Alert) annual 2011 Conquest Award for the eighth consecutive time.


This is a significant milestone for Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions.

Each year, Interactive Intelligence honors its reseller with the prestigious Conquest Award that has signed the newest contact center and enterprise customers throughout North America during the award evaluation period.

About 200 North American Interactive Intelligence resellers compete for the Conquest Award each year.

Adapt signed a total of 18 new contact center and enterprise customers for the Interactive Intelligence all-in-one IP communications software suite- Customer Interaction Center (CIC)- during the Conquest Award evaluation period of July 1, 2010 to June 30, 2011.

"With the most new customers signed for both CIC contact center and enterprise deployments, Adapt has shown a unique ability to equally satisfy business user and agent needs," said Paul Weber, Interactive Intelligence vice president of sales.

"We proved once again that people, performance and a passion for innovation make all the difference for companies seeking unified IP business communications solutions," said Jerry Brown, vice president of sales at Adapt. "Earning another Conquest Award is a reflection of our continued ability to listen, learn then provide the solution that best meets critical customer needs."

Interactive Intelligence, a global provider of unified IP business communications solutions. Its CIC is an all-in-one IP communications software suite that provides multichannel contact center automation and enterprise IP telephony functionality for mid-size to large organizations.

Read a related article at TMCnet “Forbes Ranks Interactive Intelligence.”


Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Stefanie Mosca

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