Business Process Automation Featured Article

MIR3 Announces New Enterprise Service Bus

August 30, 2011

MIR3, a developer of Intelligent Notification and response technology, has announced a new tool designed to help customers automate notification from existing and legacy IT service management (ITSM) applications and business processes using secure data and process flow integration.


MIR3 Enterprise Service Bus (ESB) enables organizations to adopt IT process automation (ITPA) for notification with repeatable processes without having to perform complicated scripting or coding.

IT automation, according to research firm Gartner (News - Alert), is no longer an add-on technology, or even an alternative to some existing management tooling; it is quickly becoming the way IT must look to manage its infrastructure.

As today’s organizations continue to evolve IT and business continuity processes, the MIR3 ESB will support bi-directional communication, targeting companies looking for an integration platform to send messages out and receive messages in a third-party tool, according to Gartner.

“It’s an integration tool, or bridge, to facilitate any type of integration with inEnterprise, TelAlert and ITSM applications such as help desk and network monitoring tools,” said Groff Bittner, vice president of platform technology at MIR3, in a statement. “The MIR3 ESB is a comprehensive, easy-to-use platform that supports organizations looking to drive more value from business operations and IT processes through automation.”

MIR3 is the first vendor to provide a run book automation (RBA) or IT process automation (ITPA) tool to simplify the integration of mass notification with legacy systems, according to company officials. This saves customer’s time, increases productivity and ultimately helps them grow their bottom line.

The MIR3 ESB provides an automated event-based notification in response to events generated by ITSM or other business applications. It is easy-to-use and alleviates repetitive and time consuming tasks. Process flows can be quickly set up using a drag-and-drop interface, saving time in the development and maintenance of shell scripts and custom program designs.

Another feature, the intuitive point-and-click data configuration with object-driven workflow tools, offers a faster, more seamless path to implement escalation rules without writing custom code, scripting or significant professional services. The automatic escalation processes feature is used to expedite the response time to problems by making sure the message gets delivered to someone who can help.

In June, MIR3 conducted a free Webinar series, Business Continuity for the Real World. Business continuity expert Greg Livingston of Centurion Compliance Partners guided attendees through the issues, regulations and risks associated with specific industries of focus, including healthcare, finance and energy.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by John Lahtinen

Article comments powered by Disqus

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!