Welcome to the Business Process Automation channel sponsored by Interactive Intelligence. Among the latest trends in business process automation, discover why Interaction Process Automation (IPA) from Interactive Intelligence is completely unlike any other business process automation solution. The difference? IPA is "Communications-Based Process Automation." Intelligently, IPA uses your organization's communications platform and functionality proven in contact centers around the world to capture, prioritize, route, escalate, and track every step in a work process. It uses things like presence to determine an employee's availability and assign a work task, and routing and queuing to deliver the work with speed and precision. It escalates efficiency by minimizing process latency and human error. IPA is here, and already, business process automation has changed forever. Stay tuned to the Business Process Automation channel for more on IPA � as well as for articles, features, white papers, case studies and podcasts. Everything you need to know about the rapidly-emerging business process automation industry.

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