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Business Process Automation Solutions Provider Interactive Intelligence Reports Record Results

February 02, 2011

A provider of unified IP business process communications solutions, Interactive Intelligence (News - Alert), saw record results in recent financial reports. Interactive Intelligence had 4Q revenues of $50.7 million, which it says is an increase of 41 percent from $35.9 million in the fourth quarter of 2009.


Revenues for all of 2010 were $166.3 million, which is an increase of 27 percent from $131.4 million in 2009.

“Our fourth-quarter orders were very strong from both new and existing customers, with good contributions from North America, Europe and Australia,” Interactive Intelligence CEO, Donald E. Brown, said in a company press release. “Particularly impressive was the increase in the number of our transactions of $250,000 or more, which jumped from 19 in the fourth quarter of 2009 to 31 in the fourth quarter of 2010. While order activity propelled product revenue growth, recurring revenues increased significantly as well. Services revenue growth was also notable.”

“For the year we recorded a 25 percent increase in product orders from both new and existing customers, and a 150 percent-plus increase in our cloud-based orders,” Brown added. “We more than doubled the number of $1 million orders, from nine in 2009 to 19 in 2010, and the number of orders over $250,000, [went] from 55 to 90.”

Net income for the fourth quarter, based on generally accepted accounting principles (GAAP), was $7.1 million, compared to net income of $2.5 million in the fourth quarter of 2009, the company said.

Net income for 2010 on a GAAP basis was $14.9 million, compared to net income of $8.6 million in 2009, the company adds.

“Looking forward, we see a healthy pipeline of business,” Brown said. “We expect 2011 revenues to be boosted by the next major release of our flagship all-in-one IP communications software suite, which is due for general availability in the first half of the year. We anticipate growth in our cloud-based orders, with increases in both recurring and services revenues. We currently expect total revenues for 2011 to increase by at least 20 percent, moving past the $200 million mark.”

Areas for growth include: continued investment in cloud-based infrastructure, research and development, and sales and marketing, according to Brown.

In a related matter, the company acquired Latitude Software for $15.3 million during the fourth quarter.

Interactive Intelligence said it is a provider of unified business communications solutions for contact center automation, enterprise IP telephony and business process automation.

In other company news, TMCnet reports an Interactive Intelligence sponsored panel was held at ITEXPO East 2011, featuring TMCnet CEO, Rich Tehrani (News - Alert), speaking on the impact and the value of cloud communications on the enterprise market. Other panelists include: David Yedwab, Gary Kim, Jon Arnold, Mark Ricca and Alan Percy (News - Alert).


Ed Silverstein is a TMCnet contributor. To read more of his articles, please visit his columnist page.

Edited by Jaclyn Allard

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