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Business Process Automation Featured Articles
Improving the delivery of products and services should be an ongoing focus in business. In particular, if your firm isn't considering how to make its products and services available at a competitive price - and how to reduce time-to-market response times to customers - your competitors certainly are. Just as certainly, and especially on social networks and the web, consumers are constantly evaluating your company's service, pricing, product quality and reputation to gauge value overall.
5/22/2012
The Philippine government's desire to grow in the business process outsourcing market alongside its Asian counterparts in China, Hong Kong, Japan and Korea is generating a major push toward knowledge process outsourcing.
In a recent interview, Sutherland Global Services Chairman Dillip Vellodi said there are some huge opportunities for the Philippines in this market, considering the line of global companies looking for highly skilled people to do special jobs such as business analytics and human resources.
5/21/2012
Call centers are booming in the Philippines, and one industry group is hoping it can help save the poorest of the nation's street children.
This week, the Business Processing Association of the Philippines (BPAP) formally launched the BPAP Careers for Street Kids Program, a program designed to help underprivileged but talented high-school graduates and college-level students land a good job in the call center industry.
5/16/2012
Forbes Global 2000 companies including three of the top five companies, which span the oil and gas, banking and conglomerate sectors are tapping Oce Business Services.
5/14/2012
Stratix Corporation recently announced that it has entered into a strategic partnership with PiiComm Inc, a leading provider of mobile and wireless workforce solutions for enterprises and government in Canada. Both companies specialize in delivery and the integration of managed service solutions and mobile enterprise software primarily serving the retail, transportation and logistics, and field service clientele base in the United States and Canada.
5/14/2012
Revitas recently announced new services and tiered support package for its customers, which will help them to capitalize on their investments in Revitas Enterprise Revenue Dynamics (ERD) solutions. The company's new offerings will cover the complete cycle of activities of the customer beginning with initial business planning right through the actual implementation, change management, as well as post-implementation stage. Customers will benefit from higher success levels and be able to optimize on their ROI.
5/14/2012
Financial services firms continue to choose Kofax to support information management initiatives, as recent orders from multiple new customers now exceed $1 million in revenue.
5/10/2012
The Doe Run Company has entered an agreement for an extended amount of years with DataServ to use the company's Software as a Service (SaaS) platform to streamline its document processing using a Purchase-to-Pay (P2P) solution.
5/9/2012
Budgets, human capital and other back-office functions cost companies greatly - in both time and money. In most cases, processes are inefficient and productivity is low due to lack of resources. Shared services provide an opportunity, not only for improved efficiency and savings, but also for enhancing the quality of the services involved.
5/2/2012
iDashboards, a user-friendly and cost-effective business dashboard software solution, took a u-turn by turning away from enterprise and releasing a new dashboard that delved into the natural wonders of the world.
4/30/2012
Genpact, a provider of business process and technology management, announced that it is using RightAnswers, Inc.'s Unified Knowledge Platform to provide IT services to all clients.
4/26/2012
BPMonline, a SaaS/on-demand CRM and business process management solutions provider, is gearing up to transform the IT Service Management (ITSM) market with the launch of a new management solution - BPMonline Service Desk.
The new cost-effective, user friendly solution, designed to configure, design and automate business processes analysis, promises to harness the power of the most advanced technologies within a single platform.
4/26/2012
The three primary factors to be considered when deciding whether to leverage cloud computing and which provider to choose are reliability, availability and scalability. Any type of company that requires application hosting could potentially benefit from the provisioning of computing infrastructure resources as a service. In addition to the economic advantages of an on-demand computing environment, companies also enjoy the flexibility of being able to scale their services up or down to accommodate changing needs or business requirements, without having to invest in new equipment. This type of resource can never be more attractive than it is to the burgeoning beer brewing industry.
4/25/2012
12,000 Arris officials have completed a total of three million service and installation jobs in Central and Latin America.
To continue expansion in the area, Arris announced its plan to contract with Sigma Systems Global Services and WorkAssure.
4/20/2012
iGrafx has expanded its relationship with Regal Beloit Corporation, a manufacturer of electric motors, mechanical and electrical motion controls and power generation products serving markets throughout the world.
This agreement will allow iGrafx, a source of Business Process Management (BPM) solutions, to further business process improvement initiatives and management capabilities throughout Regal Beloit.
4/11/2012
Interactive Intelligence, a unified IP business communications company, in collaboration with Latitude Software will be holding its Interactions 2012 conference this year in June. The company said the event is "for customers, partners, prospects, consultants, analysts, and media."
4/11/2012
Bluespring, a provider of Business Process Innovation (BPI) technologies, helps organizations worldwide understand and significantly improve key business processes.
Bluespring Software recently announced the launch of ProcessView Essential software for Microsoft Visio, allowing Visio users to capture critical data about business process and generate meaningful statistics to make more informed business decisions.
4/9/2012
Unified IP business communications solutions provider Interactive Intelligence Group Inc. plans to participate in the Financial Technology Summit Middle East, which will be held in Abu Dhabi, April 10-11, 2012. The company plans to exhibit a number of its contact center solutions at the event, including its Interaction Dialer, Interaction Recorder, Interaction Feedback and solutions for customer relationship management (CRM) integration and business process automation (BPA).
4/2/2012
Evolv has decided to integrate a new process of hiring called Recruitment Process Outsourcing (RPO), a form of business process outsourcing in which an employer transfers some of or all recruitment activities to an external service provider.
Evolv said its new service allows for high volume of hourly hiring by creating a fully functional employment system including a skills test and an interview.
3/30/2012
The demand for the hosted call center continues to grow as companies recognize the value in driving their own customer service care without the expensive build out of the physical call center. Likewise, the demand for unified communications creates a unique opportunity for those companies able to meet the demand for seamless integration.
3/28/2012
Primus Australia, a part of PTGi (Primus Telecommunications Group, Inc.), recently announced it received NBN Co's business-to-business (B2B) interoperability certification, making it the first Australian company to deliver the real-time provisioning of services to customers on the NBN network.
The integration of Primus and NBN Co's IT systems allows customers to order multiple products, and enable high volume orders to process efficiently by replacing manual procedures with automated systems.
3/26/2012
TantaComm, a provider of interaction recording, call compliance, and quality management solutions, announced the launch of next-generation interaction recording software - TantaComm Capture - designed to maximize operational efficiency at Business Process Outsourcing (BPO) companies.
3/23/2012
DocFinity has recently entered into a partnership with Xpertdoc, a Canada-based provider of document design, output and distribution services.
The partnership will allow DocFinity to streamline the process of document production, reducing costs while increasing productivity, speed and quality.
3/19/2012
Kaohsiung Veterans General Hospital (VGHKS), a public medical center in South Taiwan, is now able to manage and make secure patient data and improve the efficiency of hospital processes from a single point of control, thanks to a workload automation solution from Business Service Management (BSM).
3/13/2012
TEC Services Group, a provider of consulting and professional services for the credit and collections industry, has deployed the On-Demand BPM suite of Adeptia, which offers enterprise business integration management software.
3/13/2012
When you're at the top, there's always someone happy to spend time and resources to try and take your spot. When it comes to call center outsourcing, there's no question that the Philippines is now at the top, having toppled India, once the world leader for business process outsourcing (BPO). There's also no question that other regions would like to take the crown away from the Philippines.
3/8/2012
Business process outsourcing company Firstsource Solutions Ltd. Recently announced a new partnership with RuralShores to establish a 135 seat delivery center in Chand, a village in Chhindwara District in Madhya Pradesh in India. The goal of the alliance, said the companies, is to bring BPO work to rural India. Together, the two companies plan to set up this rural office as a way to empower Indian youth seeking BPO-related careers and create more employment opportunities.
2/28/2012
It seems even the Canadian government could be doing a better job using Web 2.0 tools. Minister Tony Clement, the president of Canada's Treasury Board, recently told a North Vancouver business gathering that yes, the Canadian government "recognizes the importance of social media" - whew, that's good to know - "and is taking action to integrate these tools and ideas in its day-to-day operations."
2/28/2012
Dibon ARO BPO recently migrated its data services to Kansas City's own data center, named 1102 GRAND, helping the company cut annual costs by $1.2 million. The data center helps Dibon ARO BPO handle its customer service calls and hosts some services for the company.
2/21/2012
Clario Analytics recently announced the availability of Clario Version 3.0, and its ability to furnish cutting edge capabilities for efficient processing of massive volumes of marketing data.
2/16/2012
A group-wide framework agreement between Convergys and E.ON IT, will allow E.ON IT to leverage the extensive portfolio of advanced technology solutions from Convergys that are available within E.ON. Intelligent technology solutions from Convergys will help E.ON IT improve rating and billing processes and help drive its customer experiences. E.ON IT is the IT division of E.ON AG, a privately held power and gas company.
2/10/2012
Tango, the first alternative Luxembourg operator offering fixed and mobile telephony services as well as Internet, has recently picked LogNet Systems' multiple play customer management and billing solution.
2/9/2012
Arxis Technology, Inc., a Southern California-based technology consulting firm specializing in the implementation and support of ERP and CRM software for small and mid-sized businesses, has joined the Intacct Business Partner Program.
2/9/2012
Latitude Software, an Interactive Intelligence Group Inc. company, recently announced in a press release that it has joined forces with PaymentVision to offer an integrated debt collection and electronic payment solution that will manage all pre- and post-charge-off accounts and the entire collection workflow process.
2/9/2012
If saving a tree wasn't reason enough to go paperless, then a new study released by AIIM may convince some pulp-driven offices to take the plunge. Going paperless can make customer response times two to three times faster; in some cases, paperless offices report gains of five to 10 times their standard paper processing times.
2/7/2012
Interactive Intelligence posted better-than-expected fourth quarter results on Wednesday, powered mostly by strong orders of cloud-based solutions and an uptick in recurring revenue.
2/2/2012
Before heading down to sunny Florida this week, TMC CEO Rich Tehrani had the opportunity to catch up with Tim Passios, senior director of solutions marketing at Interactive Intelligence, who will address attendees at Cloud Communications Expo this week in a number of sessions. Their full exchange follows below.
1/30/2012
In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence's integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. This integration was a key part of the company's release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November.
Why you ask? Read on. Hopefully you will put it on your list of things to see as well.
1/26/2012
Upp Technology, Inc. a global provider of specialized software, innovative technology solutions and IT staffing services, has recently added Matt Simonton, a medical supply industry veteran, to the company's software sales team.
1/17/2012
As fourth quarter numbers come in, they are providing a picture of which sectors of enterprise solutions are growing sluggishly - if at all - and which sectors are showing impressive growth. One of the latter includes business process management (BPM), and analyst group IDC has recently released impressive numbers for BPM growth in Asia.
1/17/2012
If it's your job to keep an eye on business process management for your organization, particularly as it pertains to customer management, you may be interested to know what's likely in store for you during the year ahead. While many companies have benefited greatly from business process automation (BPA) of their customer processes, the sheer array of solutions and providers may be mystifying.
1/6/2012
The Workflow Management Coalition (WFMC), BPM.com, and Future Strategies Inc. announced the winners of their 2011 Excellence Awards in BPM and Workflow. These awards recognize user organizations that have excelled in implementing innovative business process solutions and in doing so have met strategic business objectives.
1/6/2012
ALC, a national passenger transportation management company serving transit agencies, school districts and the healthcare industry, has selected and deployed Interactive Intelligence Group's unified IP business communications solution, Customer Interaction Center.
12/20/2011
American Logistics Company (ALC) has created a unified IP business communications solution with Interactive Intelligence Group Inc., called Customer Interaction Center (CIC).
12/15/2011
Adapt Telephony Services has won Interactive Intelligence's annual 2011 Conquest Award for the eighth consecutive time.
This is a significant milestone for Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions.
11/30/2011
St. Croix Orthopaedics has said that it has selected Interactive Intelligence Group's enterprise IP telephony software suite, CustomerInteraction Center (CIC), for use throughout its organization.
11/30/2011
This year, the Texas Rangers repeated as champions of Major League Baseball's American League. That accomplishment, though, is nothing compared to the repeat achieved by Interactive Intelligence. For the second straight year, they were honored with the highest award in the contact center field, as given by Frost & Sullivan.
11/8/2011
An upcoming webinar, "Contact Center Consolidation and Centralization" scheduled for Thursday, Nov. 3, 2011, 11:30 a.m. EST/4:30 p.m. U.K., will explore how such consolidation can improve overall reliability and availability of services, while providing you with a roadmap to get there.
11/1/2011
Based in Santa Clara, California, PathSolutions is a provider of automated network intelligence gathering solutions. The company has just signed a technology partner agreement with Interactive Intelligence, a provider of unified IP business communications solutions all over the world.
10/25/2011
Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58 percent, while orders increased a whopping 146 percent during the same period. Moreover, the cloud now accounts for 26 percent of the company's revenue which is roughly $200M per year. Company CMO Joe Staples said the following to me in a meeting in New York, "We are seeing a huge shift towards the cloud." He continued, "It is talked about in every single deal we are in."
10/17/2011
1Stream, a South African provider of hosted call center technology, has added Salesforce integration into its hosted contact center offering.
10/12/2011
Latitude Software, an Interactive Intelligence company that provides debt collection software and services, announced Delta Outsource Group, a national debt collection company, has realized cost-effective business growth by deploying Latitude Software's hosted debt collection solution.
10/5/2011
Image Integration Systems (IIS) recently announced the launch of the DocuSphere All-in-One for Oracle E-Business Suite Accounts Payable, an accounts payable automation solution that has been specifically created for the Oracle E-Business Suite ERP marketplace. DocuSphere provides a standard configuration, lower cost, less risk, easier implementation and accelerated time-to-benefits for large multi-national and mid-market enterprises that run on Oracle E-Business Suite.
9/23/2011
Autotask Corporation, a global provider of hosted IT business management software, recently announced that it has completely integrated with Servoyant software from Servoyant, LLC, an SaaS provider of IT management software solutions. Servoyant offers simplified monitoring, management, proactive automation and analytics to help consumers safeguard against trouble and ensure that client systems run like clockwork. What the integration essentially does is streamline and automate processes like asset gathering, service ticketing management, account administration, system troubleshooting thus allowing managed services providers (MSPs) keep client network systems functioning smoothly.
9/23/2011
Software AG has announced that it has been awarded SWIFTReady Financial EAI label for 2011 from the Society for Worldwide Interbank Financial Telecommunication (SWIFT). The announcement was made at SIBOS 2011, an important financial services conference and exhibition.
9/20/2011
EFI, a provider of digital printing solutions, announced the launch of Fiery XF proServer, a production solution for EFI VUTEk superwide format UV inkjet printers.
9/13/2011
BancTec, providing global business process outsourcing (BPO) for financial transaction automation and document management, is showcasing "Intelligent BPO" (iBPO), a smarter way to outsource, at the Gartner Outsourcing & Vendor Management Summit in Orlando this week.
9/13/2011
Trubiquity, a Troy, Michigan-based provider of global Managed File Transfer and business process integration solutions, has been named one of the area's Cool Places to Work by Crain's Detroit Business. The award comes after an employee-led nomination process followed by a survey administered by the American Society of Employers.
9/8/2011
Hitec, a provider of enterprise content, risk and compliance management solutions, recently announced that it has launched DataStoreDSX enterprise, a content management platform. The DataStoreDSX enterprise is a highly scalable platform that is easy for users to learn and use. It comes with a flexible modular licensing model which enables close and cost-effective alignment to satisfy each customer's specific needs.
9/8/2011
TIBCO Software, a provider of infrastructure software for on-premise and cloud computing environments, has announced the acquisition of Nimbus Partners, a UK-based provider of business process discovery and analysis applications. The acquisition of Nimbus is expected to help drive TIBCO's infrastructure software platform.
9/2/2011
MIR3, a developer of Intelligent Notification and response technology, has announced a new tool designed to help customers automate notification from existing and legacy IT service management (ITSM) applications and business processes using secure data and process flow integration.
8/30/2011
PMG.net Inc. has announced that it will present an education session in addition to demonstrating its Service Catalog Suite (SCS), developed with cloud computing capabilities, at the IT Portfolio Management and FUSION 11 service management conferences in September.
8/24/2011
Automation Anywhere, a developer of automation software and automated testing software, has announced it was selected as a Red Herring Top 100 company in North America. The honor recognizes Automation Anywhere's Business Process Automation software.
8/23/2011
Kofax, a provider of capture driven process automation solutions, recently announced that it was extending its enterprise capture platform by adding powerful new capabilities which will help users to manage critical information across their enterprises more effectively.
8/19/2011
Interactive Intelligence, a global provider of unified IP business communications solutions, has teamed up with Saudi-based Malaz Technology, a systems integrator specializing in converged information and communications technology solutions, wherein Malaz will resell and implement Interactive Intelligence's solutions in the Kingdom of Saudi Arabia, as well as offer customers Interactive Intelligence's solutions for contact center automation, enterprise IP telephony, and business process automation.
8/15/2011
Crossvale, a provider of integration and automation services, has announced that SuperMedia, who provides of local marketing solutions, has earned exceptional performance gains by deploying Crossvale's SWIFT (Smart Workflows, Interactive Forms and Tasks) business process management solution.
8/9/2011
ChristianSteven Software Ltd. Has announced the release of CRD 7.0 which further extends BPA capabilities and accelerates the delivery of business information.
8/5/2011
Prodagio Software, a provider of business process automation solutions, has announced that a major Australian entertainment group has selected Prodagio Account Payable (AP) invoice automation software as its invoice automation solution.
8/4/2011
A leading provider of information technology, consulting, and business process outsourcing services, Cognizant, has announced a $50 million deal to acquire CoreLogic Global Services Private Limited (CoreLogic India), the India-based captive operations of CoreLogic, a leading provider of consumer, financial and property information, analytics and services to business and government.
7/26/2011
Interactive Intelligence has expanded its market focus on enterprises and on the cloud and is now beginning to reap the results.
7/26/2011
In a major overhaul of its communications infrastructure for multiple branch offices, Anchor Bank has picked the all-in-one IP communications software suite, Customer Interaction Center (CIC), offered by Interactive Intelligence.
7/21/2011
As the non-profit sector is becoming more competitive, UNIT4 Business Software, the North American subsidiary of UNIT4, is helping non-profits expand and evolve into tightly-run, international organizations. UNIT4 is the world's leading provider of business software for Businesses Living IN Change (BLINC).
7/18/2011
Key Performance Ideas, a full-service systems integrator and implementation consultancy, has deployed Star Command Center Cloud Service for the Microsoft Windows Azure Cloud platform
7/14/2011
AuraPortal, a global provider of Business Process Management (BPM) delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models, has announced the availability of a free Webinar on July 19th at 10 a.m. (EST).
7/11/2011
Febooti Software, a provider of business process automation solutions, announced the release of version 1.0 of its flagship product, called Automation Workshop.
7/7/2011
Interactive Intelligence, a provider of unified IP business communications solutions, announced it has reorganized its holding company. As part of this reorganization, a new Indiana corporation, Interactive Intelligence Group Inc., or ININ Group, has replaced Interactive Intelligence Inc. ("Interactive Intelligence") as the publicly held corporation.
7/5/2011
Market intelligence firm, International Data Corporation (IDC), recently presented its findings in a report "IDC MarketScape: Business Process Platforms," where Progress Software Corporation, a software provider, earned the highest score for its innovation in Responsive Process Management (RPM) suite.
6/27/2011
Active Endpoints, the process automation company, announced the availability of ActiveVOS 9.0 Enterprise Edition and a new Data Center Edition.
6/27/2011
Webiplex, a provider of DocuPeak, a cloud-based business process automation and document management platform, announced that its latest DocuPeak business process management (BPM) platform release contains a suite of new features for mobile devices.
6/24/2011
This year at Interactions 2011, which is an annual global user forum hosted by Interactive Intelligence that was held from May 24-26, loanDepot.com won the coveted Interactive Intelligence Innovation award.
6/21/2011
Unified IP business communications company Interactive Intelligence has been named among the 2011 "Best Places to Work in Indiana" by BizVoice, Indiana's statewide general business magazine.
6/14/2011
Todd Zerbe, director of product development for Interactive Intelligence's Client Group recently spoke with TMC at Interactions 2011 Conference that was held from May 24-26, 2011 in Indianapolis, Indiana.
6/13/2011
Having created an integrated IP-based contact handling solution that has been long popular with especially midsized firms and contact centers, Interactive Intelligence has now set its sights on the enterprise and larger BPO customers with the Customer Interaction Center (CIC) Version 4.0.
6/13/2011
snom technology's snom 3xx series IP desktop phone systems are now interoperable with Interactive Intelligence's unified business communications solutions, Customer Interaction Center (CIC), according to an announcement by the company.
6/7/2011
Actuate Corporation, an open source Business Intelligence vendor, announced the general availability of Xenos Enterprise Server 3.0 (ES 3.0) for output management.
6/7/2011
In order to improve business productivity by focusing on revenue, cost structure, and resource velocity, Pegasystems Inc., a company in business process management (BPM) and software solutions for customer centricity, has introduced the latest version of Pega BPM.
6/7/2011
Interactive Intelligence, a provider of unified business communications solutions, will once again be the platinum sponsor of the upcoming ITEXPO and Cloud Communications Expo that will be held at the Austin Convention Center from Sept. 13-15. The company has been an ITEXPO exhibitor and sponsor for the past decade.
ITEXPO is the world's largest and best-attended communications and technology trade show. Technology Marketing Corporation (TMC), a global, integrated media company that helps clients build communities in print, in person, and online, hopes to quicken the ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the U.S.
6/2/2011
Helping technology professionals to run BPM programs more effectively, BPMethods has published its unique Business Process Management (BPM) strategy guide.
5/23/2011
Avtex, a provider of integrated, interaction technology solutions, recently revealed that in conjunction with Interactive Intelligence, both companies will be hosting a seminar series titled, 'Trends in the Contact Center.' This informative event will be the first of seven seminars that will begin in Atlanta with Michele Rowan of Contact Center Strategies, as the keynote speaker.
5/17/2011
North America's fastest growing business communications company, Fonality, recently announced its one billionth contact center phone call - a milestone reflecting more than 4,800 deployments as the adoption of Fonality's cloud-based contact center solutions continue to change how fast-growing businesses deliver exceptional customer support.
5/13/2011
Many multi-site companies share a common scenario. They have one or more PBX/key systems per location, often accompanied by others for voice mail, interactive voice response (IVR), call centers, call accounting and administration consoles. The combination of disparate technologies creates architectures that are expensive and difficult to maintain. This leads to complicated and compromised business continuity plans.
5/10/2011
Indianapolis-based unified IP communications company Interactive Intelligence has announced operating results for the quarter ended March 31, 2011.
5/2/2011
Interactive Intelligence, a provider of unified IP business communications solutions, reported revenues of $47.7 million for the three months ended March 31, 2011, an increase of 36 percent from $35.0 million in the first quarter of 2010.
4/26/2011
Business Process Automation Case Study: IPA Helps Life Insurance Firm Go Paperless, Improve Services
Every organization is driven by processes. Some of these are industry-specific, or vertical. Others are horizontal in that they apply to all types of organizations. An organization's overall success is largely driven by how well it implements and executes both types of processes.
4/25/2011
appStrategy Inc., offering migration, integration and automation software, has launched appCompass 5.0, a workflow-based solution for automating and extending processes with Microsoft Dynamics CRM 2011.
4/19/2011
The music industry's most vilified monolith is shaking up the way it does business. Event ticket seller Ticketmaster is rolling out new technology that will allow clients such as sports teams, promoters and musicians to set and adjust prices for their live events.
4/19/2011
Contact Center Solutions Provider Interactive Intelligence to Announce First Quarter Results
4/13/2011
Interactive Intelligence, a global provider of unified business communications (UC) solutions for contact center automation, enterprise IP telephony and business process automation, has been named by Computer Reseller News (CRN) as one of its top 25 unified communications and VoIP vendors on its "Need to Know Vendor" list.
4/6/2011
Unitus Community Credit Union, which serves over 72,000 members, announced it selected the Interactive Intelligence's Customer Interaction Center, an all-in-one IP communications software suite, for use in the organization.
4/4/2011
The RoomPlace, a furniture retailer with 24 locations throughout Illinois and Indiana, has selected the IP business communications solution from Interactive Intelligence.
3/28/2011
Bluespring Software, a leader in the field of business process innovation (BPI) technology and solutions, has launched Bluespring BPM for Microsoft Dynamics CRM. The product is a business process management solution with built-in features of Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 4.0. The product is based on the company's BPM5 suite and offers process intelligence for business processes driven by CRM, enterprise systems integration, and advanced workflow automation. Business analysts can use the product to design, deploy, improve and manage system-centric and people-centric business processes.
3/23/2011
SIP trunking is the buzz word in several markets. Without enough tests and certification, companies cannot get quality customers.
Interactive Intelligence, a provider of unified business communications for contact center automation and enterprise IP telephony, certified the SIP trunking test results of IntelePeer, a provider of communications via cloud-based infrastructure.
3/15/2011
Bicycle parts, accessories and apparel distributor, Quality Bicycle Products (QBP) has adapted Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center, to support all of its 500 employees located at its corporate headquarters in Bloomington, Minn., and at its distribution center in Ogden, Utah.
3/10/2011
Unified communications provider Interactive Intelligence has acquired Agori Communications, German-based reseller of ININ's multichannel contact center solutions. Agori has offered Interactive Intelligence's products in a VAR capacity since it opened its doors in 2011. The company focuses on distribution, implementation and support of CRM and BPO solution in Germany, Austria and Switzerland.
3/1/2011
There's no doubt that contact centers can be the biggest beneficiaries of cloud-based communications, and many are now showing a keen interest in moving in that direction. As they explore cloud communications' benefits, contact centers are finding moving to the cloud can mean rapid and substantial cost savings and access to productivity enhancements not possible in the past.
2/25/2011
Syntellect, a provider of enterprise-class contact center solutions, announced the launch of CT Application Development Environment (CT ADE) version 11, an interactive voice response (IVR) development tool.
2/24/2011
BonitaSoft, a provider of open source Business Process Management (BPM) solutions, announced the addition of OpenSymmetry, Savoir-faire Linux and Open Source Business Consulting to its partner program.
2/17/2011
Communications-in-the-cloud trends were the key focus in a recent Interactive Intelligence and Ventana Research video interview. Key trends identified include the shift from a focus on cost to functionality, as well as new ways vendors are addressing concerns over security.
2/14/2011
To increase employee productivity and improve customer service, Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation has introduced integration of its all-in-one IP communications software suite, Customer Interaction Center (CIC), with IBM Lotus Sametime.
2/8/2011
A provider of unified IP business process communications solutions, Interactive Intelligence, saw record results in recent financial reports. Interactive Intelligence had 4Q revenues of $50.7 million, which it says is an increase of 41 percent from $35.9 million in the fourth quarter of 2009.
2/2/2011
Unified business communications solutions provider Interactive Intelligence today announced integration of its all-in-one IP communications software suite, Customer Interaction Center(CIC), with IBM Lotus Sametime. Interactive Intelligence, an ITEXPO East Platinum sponsor, offers business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
1/31/2011
Interactive Intelligence Posts Strong Fourth Quarter, Year End ResultsUnified IP business communications solutions provider and ITEXPO East 2011 Platinum sponsor Interactive Intelligence, has announced results for its fourth quarter and the full year, which ended Dec. 31, 2010. Results showed fourth quarter and year-end increases for the company, demonstrating strong momentum in its market space.
1/28/2011
Offering improved capabilities for superior project execution, Maxwell Systems has released Maxwell Systems ProContractorMX version 2.5.
1/19/2011
Run Book Automation Software Selected by Consolidated Communications for Business Process Automation
Looking to support its operations across the U.S., Consolidated Communications, a provider of advanced communications services, selected the generationE Resolve Run Book Automation (RBA) platform, a business process automation solution, from generationE Technologies.
1/18/2011
As a provider of online appointment-scheduling software, Appointment-Plus has launched a new Facebook page so as to enhance its presence in the social media world.
1/13/2011
A webinar entitled "2011: What Every Contact Center Should Know, and How to Plan for It" will be presented on Thursday, Jan. 17, at 11:30 a.m. ET.
Contact center technology, as well as the dynamics of delivering quality service, "is changing at a rapid pace," event organizers say, adding that "the accelerated adoption of cloud-based tools, the incorporation of social media into the multi-channel mix, the need to capture the voice of the customer, new methods of measuring agent effectiveness…what will change in 2011 and how can you be ready?"
1/13/2011
As the days dwindle to the opening doors of the ITEXPO East 2011 in Miami, the leading companies from around the world in the technological industries prepare to showcase what up-and-coming products and services they have for 2011. But most would agree that what 2011 will offer is wholly influenced by what 2010 put forward.
1/11/2011
Fanfare, a provider of automated testing solutions and expertise, claimed that its iTest software is going to enable IP Infusion, a provider of embedded communications software, to automate its end-to-end testing process. IP Infusion will also be able to bring down its time-to-market while at the same time upholding its reputation for providing HQ market-ready solutions.
12/30/2010
To support the definition, execution and tracking of business process, ASC Telecom will present its business process optimization (BPO) solutions at Call Center World 2011 at the Estrel Convention Center in Berlin, Germany, Feb. 21 to 24, at booth C2a, Hall 4.
12/28/2010
Contact center solutions provider Interactive Intelligence recently announced that its Customer Interaction Center platform is fully compatible with Microsoft Lync Server 2010 - formerly known as Microsoft Office Communications Server (OCS).
12/20/2010
The Interactive Intelligence cloud-based communications as a service solution was selected for the ITEXPO West's 2010 Best of Show award in the category of "most innovative service."
12/13/2010
Unified IP business communications solutions provider, Interactive Intelligence, has acknowledged the efforts of reseller Elite Partner EDCi with its annual Vision Award.
12/7/2010
Centerstance and Ventus Solutions, the two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce today (Monday).
12/6/2010
Anoto Group is one of the global leaders in digital pen and paper technology. ExpeData is an innovative software company and one of the global leaders in digital writing. The companies recently announced that Tech Electronics will be providing their field technicians with digital pen and paper technology in order to automate paperwork, speed up access to information in SharePoint, and to reduce their billing cycle time.
12/6/2010
Centerstance and Ventus Solutions, two prominent business consulting and cloud-based technology solutions, have announced the successful completion of their merger agreement. The merger coincides with the kickoff of Dreamforce on December 6.
12/3/2010
What is the future of contact center and IP going into 2011? Shaheen Haque, territory manager of the Middle East and Turkey for Interactive Intelligence, uses his crystal ball and shares his thoughts.
12/2/2010
Inter-American Development Bank (IDB), a provider of development financing in Latin America and the Caribbean, has selected the enterprise capture solution from Kofax with an agreement in excess of $200,000.
11/24/2010
National Marrow Donor Program (NMDP), an undisputed leader in the field of unrelated marrow and umbilical cord blood transplantation, selected IBM's WebSphere Lombardi Business Process Management (BPM) software to help automate its donor and patient management process. Automation and speeding up of the process is critical for the both the patients and donors involved in the cellular transplant cases.
11/22/2010
Microsoft's newly released Lync Server will add levels of connectivity to the call center environment and allow companies to approach mission critical tasks in completely new ways. In lieu of this Interactive Intelligence will be releasing a version of its call center solutions that will make full use of the new features, offering tools not previously available to enterprise level communication clients.
11/17/2010
It's not news to anyone who runs a business or works in IT that today, budgets are tighter than ever, and technology purchases have become limited to only the most critical systems and solutions. The solutions that are approved must be spare and offer a great deal of value to a company, and even work to help an organization actually reduce costs in other quarters. In short, they generally need to pay for themselves.
11/11/2010
One of the biggest, most critical choices facing contact centers when looking at buying and upgrading the enabling existing contact center solutions is whether to go hosted, or software as a service (Saas) a.k.a. cloud vs. buying software to be installed on-premises.
11/10/2010
Many contact centers are feeling a tight squeeze today: sales may be down, which means it's more important than ever to retain existing customers. Companies may have hiring freezes in place, which means they need to make do with reduced agents pools and demand more than ever out of existing agents
11/5/2010
Interactive Intelligence, a provider of contact center, business process automation and enterprise unified communications solutions, has announced financial results for the third quarter, which ended September 30, 2010. Initial results are strong, showing the company has enjoyed a successful year.
11/1/2010
During the past 20 years, much has changed in the U.S. business market. Our economy is now very much dominated by service rather than product organizations. It seems clear that organizations with knowledge-worker focuses will be a cornerstone of 21st century business growth. Yet, in this recession, those very companies are struggling to find ways of doing more with less without detracting from the value of their services.
10/31/2010
Business Process Automation can be a good way to deliver an exceptional customer experience. Diane Halliwell, Director of Contact Center Solutions, Align, and Gina Clarkin, Product Manager, Interactive Intelligence offer six steps for companies to take to implement a BPA project in their company.
10/22/2010
SaaS-based IT government project portfolio management (PPM) provider, Innotas, is using Apigee's Enterprise API management platform to gain visibility and control of its API strategy.
10/7/2010
In any business environment, it can be difficult to ensure all work, people and resources are on the same page. Keeping track of all of these things to ensure the business is as efficient and productive as possible can be even more challenging. Interactive Intelligence has developed the Interaction Process Automation (IPA) to provide a unified platform for tracking of all three in order to allow business processes to be automated more comprehensively.
9/24/2010
Interactive Intelligence, a provider of all-software based contact center, business process automation and enterprise unified communications solutions, has signed a reseller agreement that covers the GCC and Mediterranean regions with Technical Art Concepts (TACME), an end-to-end IT solutions provider with an impressive portfolio of clients spanning the corporate and government sectors.
9/13/2010
Companiesandmarkets.com, an online business information aggregator that offers its clients more than 500,000 company profiles and market reports, has announced the availability of a new report on the global BPM market-the Global Business Process Management (BPM) Market Report 2009-2013.
9/10/2010
Interactive Intelligence Wins TMC Labs Innovation Award for its Business Process Automation Solution
Interactive Intelligence has won a 2010 TMC Labs Innovation Award for its business process automation solution, Interaction Process Automation (IPA), which utilizes an organization's communications network as a framework for automating routine "people-centric" processes.
8/31/2010
Interactive Intelligence, offering contact center and business process automation solutions, has been selected to help American Farmers & Ranchers Mutual Insurance Company (AFR) increase efficiencies and improve customer service. AFR opted to implement the content management products AcroSoft Documents and AcrosSoft ScanPlus.
8/24/2010
Over the years, a number of different work processes were created and put in place to try and help drive efficient operations within the enterprise. One contemporary approach is that of business process automation (BPA). This approach employs technology to execute business processes in real-time to achieve efficiencies as a result of automating specific parts of that process.
8/17/2010
Interactive Intelligence would like to gain better positioning in the New Zealand market and to boost its profile; it is campaigning with distribution and resale partner Amtel. This effort is combined with the Interaction Process Automation "IPA" software launch in the country.
8/11/2010
Carenet, a health care services company, has selected the Interactive Intelligence communications-as-a-service (CaaS) offering.
7/23/2010
Interactive Intelligence's Interaction SIP Station has won a Network Products Guide's "Reader's Trust" 2010 Best Products and Services Award.
7/22/2010
ProService Hawaii Reduces Cost and Improves Customer Service with Help from Interactive Intelligence
The Interactive Intelligence Customer Interaction Center (CIC) solution is being used throughout ProService Hawaii to provide IP PBX, automatic call distribution (ACD), skills-based routing, desktop faxing, presence management, conferencing, one-number find-me/follow-me, workforce management, call recording and reporting functionality.
7/7/2010
Interactive Intelligence, a provider of contact center, enterprise communications and business process automation solutions, was listed at the 16th spot out of 42 companies listed within the Indiana Chamber of Commerce's "large companies" category. The company was also given the recognition of "best place to work," for the fourth consecutive year.
7/1/2010
Business process automation solutions provider Interactive Intelligence recently released a useful white paper titled "Top 5 Considerations for Automating Key Business Processes." Here's a re-cap of the white paper's main points:
6/23/2010
Today, information technology is making a fast move towards the cloud - CRM applications, email, storage, etc. Business communications is also following the trend for the same reasons.
6/18/2010
Interactive Intelligence, a provider of unified IP business communications software for contact centers and enterprises, is working on integrations with social media applications that would help companies more quickly and effectively respond to what their customers are saying through these intensely popular channels.
6/17/2010
A growing number of companies are considering a move to the cloud. Also, technologies such as customer relationship management (CRM) applications, email, storage, and more are migrating to the cloud. Now, one can see IP business communications following the same cloud-based trend.
6/15/2010
Recently Interactive Intelligence released a white paper produced independently by Strategy Meets Action (SMA) looking at the effects of Customer Communications Management (CCM) on the insurance industry.
6/10/2010
Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform, which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation, and business process automation (via its Interaction Process Automation or IPA solution).
6/3/2010
Despite the fact that the recession has caused many organizations to cut back on employee travel, this year's conference, consisting of three days of educational sessions and programs, drew more than 330 registrants - an increase of more than 10 percent over last year's event. Total conference attendance is estimated at around 500, including employees from Interactive Intelligence and its partners.
5/25/2010
Interactive Intelligence, which offers contact center and business process automation solutions for enterprises and SMBs, has added its workforce management and dialer applications to its Communications as a Service (CaaS) offering, as well as a new Web-based administrative interface allowing for client control over configuration and billing.
5/18/2010
Software as a service products are reaching unprecedented levels of customer satisfaction "because of the minimal cash outlay required, quick deployments, rapid and quantifiable return on investment… and the opportunity to try before you buy," according to a recent white paper from Interactive Intelligence.
5/14/2010
Interactive Intelligence's Interaction Process Automation (IPA) is a feature-rich sophisticated solution that keeps track of work, progress, people, skills, qualifications, availability and resources. It optimizes processes by automatically prioritizing and routing work to the best qualified and available worker - regardless of location - for timely completion.
5/10/2010
Insurers today are growing through existing products, lines, channels, and geographic areas. They understand that a better understanding of customer needs and improved customer service increases sales and improves retention rates, which drives profitable growth.
5/7/2010
Call center solutions provider Interactive Intelligence reported first quarter revenue of $35 million, an increase of 19 percent over the first quarter of 2009.
4/27/2010
VillageEDOCS has announced version 2.0 of its MessageVision Platform or "MVP," with updates to Questys-MessageVision's Content Management, Workflow and Legislative Agenda software solutions.
4/27/2010
This trend is driven by the misconception that it's expensive and complex to electronically enable business processes with the lower transaction trading partners. It is more likely, however, that companies don't fully understand the true cost of manual transactions - and the impact that has on customer satisfaction, margin erosion, visibility, and cycle times.
4/22/2010
Technology Marketing Corporation's Customer Interaction Solutions magazine has awarded a 2009 Product of the Year Award to Interactive Intelligence for its new business process automation solution, Interaction Process Automation (IPA).
4/21/2010
Cloud-based business software provider NetSuite Inc. and business process management company Genpact Limited have announced a strategic partnership designed to leverage the growing power and popularity of cloud computing to transform and modernize business process management (BPM).
4/19/2010
Pharmacists Mutual Insurance Company needed a better way to support its on-site and branch office employees and Interactive Intelligence provided the solution. A provider of insurance products and financial services to pharmacists, pharmacies and associated businesses, Pharmacists Mutual will utilize Interactive Intelligence's all-in-one IP communications software suite, Customer Interaction Center (CIC).
4/19/2010
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global provider of unified IP business communications solutions, has plans to demonstrate the communications-based business process automation product, Interaction Process Automation (IPA), at MEFTEC 2010.
4/14/2010
Unified IP business communications solutions provider Interactive Intelligence has announced an enhancement to its regional presence with the appointment of Sydney-based Tecala Group as a new channel partner.
4/12/2010
Communicating with customers is becoming much more than connecting the calls to the right agents. It is forming into a colorful and complex landscape of e-mails, chats, social media and automated voice and self-service.
4/9/2010
Langham Logistics, headquartered in Indianapolis, is a global freight management organization. The company operates from a global logistics center in Indianapolis, maintaining partner relationships across the globe.
4/9/2010
In an effort to better accommodate growth and offer its outsourcing customers with new multichannel, self-service and reporting capabilities, Midco Connections has selected the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).
4/6/2010
Capital Card Services is a servicer of MasterCard and Visa accounts for financial and non-financial institutions nationwide, serving about 500,000 cardholders and managing more than $145 million in outstanding card receivables for its clients.
3/31/2010
Customer service is an important focus for those companies hoping to retain a strong customer base is a time of reduced overall spending. For some, it is as easy as a smile and prompt delivery; for others, it takes a more focused effort to ensure customers are satisfied with the experience.
3/23/2010
A new report from Boston Consulting Group, "IT Advantage: Spring 2010," says IT organizations can, and should, do far more than simply act as order-takers. Instead, the IT function can play an active role in shaping the company's business direction and performance.
3/18/2010
A recent enterprise market study confirmed that customer-related business processes have the most important priorities for UC capabilities. This means that any communications involving either customer-facing staff or customers directly (self-services) will benefit the enterprise the most from UC flexibility.
3/17/2010
Southwest Gas has announced that in a partnership with Altivon, the company has deployed an all-in-one IP-based communications software suite from Interactive Intelligence.
3/9/2010
NEAS, a national Employee Assistance Program, has selected the North Carolina company Proforma Document Management Services as its primary software option for paper forms automation.
3/9/2010
McCain Foods USA, a manufacturer of French fried potatoes, appetizers and other products for military and industrial customers, as well as schools, has selected Cass Information Systems, a provider of freight payment and information management services, to manage business processes associated with McCain's transportation expenses.
3/9/2010
Interactive Intelligence has played a part in enabling the Pinal County Government to improve service to residents. This government organization, serving the rural country of Pinal in central Arizona used a communications-as-a-service (CaaS) solution from Interactive Intelligence.
3/4/2010
Just a little over four months since Gartner positioned Interactive Intelligence in the "visionaries" quadrant of its 2009 Magic Quadrant for Unified Communications report, the IT consultancy has now positioned the contact center solutions provider in the "leaders" quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure report.
3/1/2010
"Google is a global technology leader," the firm says. And information technology analyst Dennis Byron says it is wise to think about Google as it thinks about itself. Google does not believe it is a consumer software company, an advertising company or a media company. It doesn't think of itself as a search provider.
2/25/2010
Rockford Mutual Insurance, a property and casualty insurance company, has reported "increased efficiencies and reduced costs" in its claims department after deploying content management and workflow products from Interactive Intelligence.
2/24/2010
Stimulsoft, a manufacturer of software for business intelligence, has released a new, cross-platform reporting tool - Stimulsoft Reports.Fx for Flex version 2010.1 Beta, designed for using in rich Internet applications.
2/23/2010
Although it is yet to make an official announcement, Interactive Intelligence has revealed that its new business process automation solution, Interaction Process Automation (IPA), is now generally available.
2/17/2010
Unum, a provider of employee benefits products and services, has reportedly deployed Interactive Intelligence's Customer Interaction Center to improve efficiencies for its distributed contact centers and home-based agents.
2/4/2010
Companies today are doing everything they can to find new operational efficiencies and boost the bottom line. In particular they are looking to reduce the amount of labor needed to carry out basic, routine processes - only without impacting customer service.
2/3/2010
Contact center and business process automation solutions provider Interactive Intelligence has honored reseller partner Adapt Telephony Services with its Vision Award.
1/26/2010
A-Med Health Care, a specialty pharmacy providing advanced medications, infusions, supplies and services to patients living with complex conditions, is among the many companies realizing new operational efficiencies and cost savings through the deployment of Interactive Intelligence's Customer Interaction Center enterprise VoIP system.
1/20/2010
Lasik MD is a leading provider of laser vision correction in Canada. The company currently has 21 clinics in Canada and one in the U.S.
1/15/2010
Due to the downturn in the economy, organizations are looking for every way possible to streamline operations, gain new efficiencies and find additional cost savings. Some of them are accomplishing all three through the deployment of business process automation solutions – software that is used to automate routine "people-centric" processes that have traditionally been handled manually.
12/16/2009
The all-in-one IP communications software suite from Interactive Intelligence, Customer Interaction Center, has provided FirstCare with the ability to support multichannel communications, in addition to new quality monitoring, recording and reporting applications.
12/14/2009
Partners Mutual Insurance is the latest company to improve its operations using Interactive Intelligence's Customer Interaction Center solution.
12/1/2009
Interactive Intelligence's new BPA solution, Interaction Process Automation, or IPA, due for release next month, is different from most BPA solutions because it utilizes a company's telephone system as the framework for automating routine "people-centric" processes. The solution is built on the notion that a company's telephone system is "common" to all employees – thus the telephone network serves as a logical backbone for automating routine tasks.
11/6/2009
Due to the down economy, companies are increasingly investigating business process automation, or BPA, solutions to see if there are ways they can automate certain processes for the purpose of boosting employee productivity, finding new efficiencies and gaining greater transparency.
10/23/2009
A recent white paper from Interactive Intelligence, "A New Approach to Business Process Automation," lays out the philosophy behind CBPA -- and the concept behind the company's upcoming business process automation product, IPA.
10/15/2009
Contact center and corporate IP telephony solutions provider Interactive Intelligence said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.
10/13/2009
Interactive Intelligence has reportedly inked a partnership agreement with RWD Technologies to help customers implement its upcoming business process automation solution, Interaction Process Automation (IPA), scheduled for release in North America in 4Q this year.
9/30/2009
Due to the down economy, businesses today are desperate to find new ways to "do more with less." As a result, many businesses are looking at "business process automation" (BPA), which is basically using software to automate certain routine business processes, in real-time, in order to achieve new efficiencies, boost employee productivity and improve accountability.
9/30/2009
Qubee, the trading name of Augere Holdings and a provider of high speed wireless broadband services in emerging markets, has reportedly selected Interactive Intelligence to help it establish a new contact center in Bangladesh.
9/29/2009
Interactive Intelligence, a provider of VoIP contact center and corporate telephone systems, has been named to Software Magazine's "World's Top 500 Software and Service Providers" listing.
9/24/2009
Canada-based restaurant chain Pizza Pizza has reportedly expanded its use of Interactive Intelligence's Customer Interaction Center (CIC) contact center platform across all of its corporate offices.
9/17/2009
Interactive Intelligence, a provider of contact center and corporate IP telephony systems, has elected Richard G. Halperin, former CEO of JBA International, to its board of directors.
9/16/2009
At least two competitors, who have long been on the leading edge in telephony and contact center solutions, Interactive Intelligence and ShoreTel, don't appear to be worried about an Avaya-Nortel combination in the enterprise space.
9/14/2009
American Advisors Group (AAG), which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence's all-in-one contact center platform, Customer Interaction Center (CIC), to improve its customer service.
9/14/2009
"Contact centers are unbelievable, and we know what everybody is doing in them," said Brown, InIn's co-founder, chairman and CEO. "How many other places in the organization do we have that kind of discipline and that kind of flexibility? Not very many."
9/2/2009
Interactive Intelligence, a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, has won Technology Marketing Corp's Unified Communications TMC Labs Innovation Award.
8/6/2009
Interactive Intelligence has made Spanlink Communications an "Elite Partner" in its reseller program.
8/6/2009
In a strong sign that the business communications marketplace is growing as the downturn that had begun last year is bottoming out, Interactive Intelligence reported that its revenues grew 7.5 percent to $32.9 million for the second quarter of 2009 from $30.6 million for the second quarter of 2008. These results have situated the firm nicely to boost its revenues into 2010.
7/30/2009
With numerous customer wins under its belt already this year, contact center solutions company Interactive Intelligence appears recession-proof. In a preliminary earnings report for the second quarter ended June 30, the company, which makes software that helps companies automate customer service and other business processes, announced that it expects revenues of $32 million to $34 million – up from the $31 million it reported for the same quarter last year.
7/14/2009
Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4.
6/22/2009
Announced today, Interactive Intelligence is targeting a fourth-quarter release for IPA, which is highly scalable (it'll be sold through annual subscriptions of $400 to $500 per user, with some variation for higher-placed workers who require more oversight of a business) and is expected to challenge the software-based BPA offerings from Oracle, SAP and IBM.
6/22/2009
A quick Google search can find you a number of definitions for BPA, but this one seemed most appropriate: The replacement of a manual business process with an automated one, usually through the use of advanced technologies. There is a key difference, though, in how Interactive Intelligence is approaching Business Process Automation and how others have approached it — with advanced communications technologies at the core, driving the automation of those business processes.
4/13/2009
Everyone is cutting staff now because they didn't optimize their processes years ago. In 2004–2005, they could have been running with 10–50% fewer staff members. They would have made more profits and been in a stronger position to handle either a significant increase or decrease in sales volume — or they could have pursued additional markets. Like a bucket full of holes, valuable resources are being wasted instead of being used productively. In last month's article, we talked about Communications-Based Process Automation (CBPA) and how it supports automating virtually any business process. But is this the time to be reviewing processes for automation? Absolutely!
4/6/2009
As the economy has slowed down, companies have focused on cutting expenses, increasing efficiency, and maintaining quality. To achieve this, many companies are investigating ways to automate processes. To find out more about the choices businesses have, I consulted Gina Clarkin, Product Manager with Interactive Intelligence, Inc. Their new product, Interaction Process Automation (IPA), demonstrates a fresh look at the way businesses can automate business processes.
4/6/2009
