Business Phone System

The global marketplace has been freed from its previous restrictions by the introduction of the Internet. No longer do companies need to devote resources and space for centrally located headquarters. The Internet—and scalable, portable solutions like a Hosted PBX (News - Alert)—allow VoIP-enabled companies to share information in real time with branch offices. Companies can use VoIP to integrate all locations under one simple structure that delivers a host of information sharing technologies.

 

 

Typically, small businesses would hire a third-party company to come in and install a traditional PBX. This required wiring for an expensive PBX system that was either purchased or leased. Each time the business wanted to add a line they would again have to call a third-party company out to install the new line and re-configure the PBX.

 

 

A lot of the limitations were about cost vs. features; depending how much you wanted to spend, you were limited to a very narrow scope of features and would also have to know in advance how much your company would grow. Each physical box is limited to a set amount of phones, so if you out grew your PBX you would have to purchase another, bigger PBX system.

 

 

It gives offices greater portability and much more ease when it comes to expanding. Businesses now can have workers plug in from home, and still be part of the office phone system.

 

Auto-Attendant is one this most important features; not only does this help direct calls to the appropriate person or department, it also removes the to hire a phone-answering assistant. This feature also allows small business to serve their customers in a similar fashion as enterprises do; it gives even the little guy a big-business feel.

 

Nuvio’s IP technology allows a one-man show to travel and attend events, such as tradeshows, and bring his business with him.

 

Hunt groups seem to be very important to our clients. When every call is important, you can have it dial multiple departments until a human is found to assist important clients.

The most important feature of the hosted PBX solution is portability. You can have multiple branches all over, and still have all offices be connected to a single PBX over the Internet. Dialing extensions, transferring calls, and placing customers into someone’s voice mailbox is possible with a hosted PBX.

 

Real estate agents use our virtual mailboxes to set up information about the homes they are selling. Potential buyers may call a toll free or local number, key in a “house code” (or, as we call it, a ‘virtual extension’) that goes to a voice mailbox; the voice message will give info about the house, and gives the caller an opportunity to leave a voice message to contact an agent.

 

To learn more about the benefits of hosted PBXs, please visit the Business Phone System channel on TMCnet.com, sponsored by Nuvio.