3rd Party Remote Call Monitoring Feature

Welcome to the week in review for the customer relationship management, or “CRM,” industry. Below are some of the top stories that came across the TMCnet news wires this week.

 

On Monday, 3rd party remote call monitoring provider BPA International’s director of Client Strategies, Craig Antonucci, discussed in a recent interview that, although the company has offices in both the United States and the United Kingdom, it has yet to really hone in on what the U.K. offices can offer.

 

Until now.

 

“We have always been an international company, but with recent additions to the management and talent we have, we will now be able to take advantage of our international presence,” Antonucci said, adding that he just returned from the U.K. office and the international market was exiting.

 

“This coming year, we will begin leveraging this global presence in marketing, operations, IT and branding,” he said. “We will truly become for the first time a harmonious international operation.”

 

On Thursday, residents of Elgin, South Carolina, reported their concerns over Verizon (News - Alert) Wireless’ plan to build a new call center right in the middle of a residential community.

 

And while the construction for any homeowner in the neighborhood is a nuisance, the residents of Woodcreek Farms Subdivision in Northeast Richland County are more concerned about what will happen after the construction is done, the ribbons are cut and the call center is up and running.

 

According to Joe Jacobs, a resident living in the soon to be call center neighborhood, who is thinking of moving after just over a year of living in the area, said that, had he known the future of his backyard, he would not have foot the bill for the seclusion the Elgin neighborhood once provided and selected another area to reside.

 

While Jacobs knew the land behind his property would be sold eventual to some company, he never expected a 24-hour call center with over 1,500 employees would be his fate.

 

A restaurant maybe, but a massive building lit up all hours of the night, seven days a week? Not a resident’s dream, that’s for sure.

 

Proposing three requests to Verizon, the residents of the area hope to alleviate as much stress and disruption as possible.  

 

That’s the top CRM News for this week. Check back next week on TMCnet for more breaking news in the CRM industry.