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Call Center agents to grow 38% in 2007

March 09, 2006

(BNamericas.com Via Thomson Dialog NewsEdge)The number of call center agents in Central America will rise by about 8,000 or 38% to some 29,000 by early 2007, the Jamaica Gleaner reported, citing a report by Miami-based research firm Zagada Markets.

According to Zagada Markets, nearly 21,000 people are employed in call centers in Central America and 17,000 more work in back-office and information-technology processing.

Central America has been gaining ground as a hub for call centers and offices that handle data entry and other routine business functions for corporations that are increasingly seeking to cut costs and focus on other productive activities.

Panama leads the way followed by Costa Rica, El Salvador and Guatemala. US equipment supplier Avaya (Nasdaq: AV) is the biggest provider of equipment for the centers, followed by Nortel (NYSE: NT), Siemens (NYSE: SI) and Genesys (NYSE: GNYS), Zagada said.