BPA Featured Article

Call Monitoring Essential in a BYOD World

By Alisen Downey, TMCnet Web Editor
November 11, 2014

The mobile workforce seems to be growing across all enterprise verticals, and with so many crucial business calls and exchanges relying on these wireless connections, it makes sense that ensuring smooth operations should be a top priority for most company leaders. In order to do so, companies must enlist the help of remote monitoring systems that can track calls for any issues or discrepancies.

One of the most commonly used systems in business communications today is BlackBerry (News - Alert) Enterprise Service (BES). Businesses often turn to this solution to provide secure device, application and content management for employees. The solution also offers integrated security and connectivity for BlackBerry, iOS and Android (News - Alert) phones, meaning that businesses with bring your own device (BYOD) policies can use BES to enforce secure communication across a diverse range of devices. BES further allows managers to deploy, manage and control both corporate and BYOD device users through a simple unified console.

This week, a strategic reseller agreement was announced between Microsoft Lync, Microsoft SharePoint, BES and IBM Notes to offer GSX (News - Alert) Monitor & Analyzer as an advanced monitoring option to all existing and future BES clients. The deal will allow BES users access to real-time monitoring that will help IT teams quickly identify communication issues between servers and devices across multiple platforms.

"BES is still a mission-critical component for collaboration in major enterprises. Real-time performance stress tests with the GSX robot user can prevent problems by calling out and monitoring the slightest changes that might cause trouble," said Antoine Leboyer, CEO of GSX. "The GSX Monitor & Analyzer identifies communication issues between devices and servers before they even impact users."

GSX additionally collects user-simulation metrics to monitor the performance and availability of servers, services and clusters proactively, watching critical users and sending alerts of any unusual activity. In this way, enterprises can manage the health of their entire mobile infrastructure with extensive analysis and reporting.

Edited by Maurice Nagle


Powered by Technology Marketing Corp. © 2021 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us