VPI, a provider contact center performance analytics and compliance recording solutions, recently announced that the latest version of its VPI Empower Suite is now officially certified as Avaya (News - Alert) Compliant. VPI is a dedicated Avaya DevConnect Gold Partner and is eligible to submit its products for compatibility testing by the Avaya Solution Interoperability and Test Lab. Avaya engineers develop comprehensive test plans for each product to verify whether they are Avaya compliant.
In a statement, Andrew Marsh, president and CEO at VPI said, "Having worked collaboratively with Avaya for more than a decade, we share a commitment to providing open, standards-based communications and contact center solutions that help customers drive rapid improvements in their business. Our performance management, analytics and call recording solutions enable organizations to quickly identify and solve operational, performance and customer experience management issues, while providing capabilities for compliance and risk management."
Through the Avaya DevConnect (News - Alert) program, VPI is able to develop, market and sell products that interoperate with Avaya technology. This most recent certification means VPI’s call recording and contact center performance management reporting and analytics solutions have been tested and determined to be complaint with key Avaya communications solutions. The solutions are designed to provide rapid deployment, reliable and flexible open architecture, easy to use dashboards, significant ROI. Ultimately, the solutions are intended to enable enterprises, government and public safety emergency contact centers to enhance quality of service, operational performance and customer experience.
Specifically, the VPI PERFORMANCE contact center performance management reporting and analytics solution is now compliance-tested by Avaya for compatibility with Avaya Call Management System 17 and Avaya Proactive Contact 5.1. The VPI EMPOWER CAPTURE call and screen recording solution, meanwhile, has been compliance-tested with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3, Avaya Communication Server 1000 Release 7.6, Avaya Aura Contact Center 6.3 and Avaya Proactive Contact 5.1.