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3CLogic Announces Channel Partnership with Interplay Analytics

3rd Party Remote Call Monitoring Feature

January 31, 2014

3CLogic Announces Channel Partnership with Interplay Analytics

By Carolyn J Dawson, TMCnet Contributor

3CLogic (News - Alert), a contact center solution hosted by Amazon Web Services (AWS), has recently announced a channel partnership with Interplay Analytics, a consulting firm that seeks to help organizations improve contact center performance and customer service. Through this technology partnership, called Interplay3c, organizations will both reap the benefits of AWS cloud and leverage inbound, outbound and integrated contact center solutions. Furthermore, clients will be able to access the contact center consulting and research services of Interplay Analytics.


In a release, Sonya McMichael, director of business development for Interplay Analytics said, “Interplay Analytics is excited to partner with 3CLogic, the combination of which creates a highly compelling value proposition for any contact center. By taking the information that the 3CLogic solution provides and enhancing it with deep analytics and actionable intelligence, the result is not only a 360 degree view into the voice of the customer but execution guidance in making necessary changes happen.”

Interplay3c aims to enable contact centers to effectively enhance customer reps’ efficiency; substantially reduce contact center costs; improve customer satisfaction; and benefit from a 99.999 percent uptime, all while building on benefits of the cloud.

Raj Sharma (News - Alert), president and CEO for 3CLogic said, “We are very excited that Interplay Analytics has decided to join hands with us. Medium to large call centers can leverage 3CLogic’s cloud call center suite with the advanced call center consulting services that Interplay Analytics delivers.”

Interplay Analytics is a consulting firm specializing in delivering interaction and speech analytics. The company's services are designed to help organizations enhance their contact center performance and improve customer experience by closely evaluating customer interactions. Interplay Analytics hopes to provide its customers with greater insight into the different communication channels such as chat, survey voice, social media, and quality.

3CLogic, meanwhile, provides its customers with a comprehensive portfolio of cloud based inbound and outbound customer interaction channels including voice, chat, and social media. These channels have been designed to easily integrate with existing customer relationship management (CRM) software of an organization.

Through this tight integration, businesses are provided with a complete 360 degree view of all their customer interactions over any channel that is selected by their customers. Organizations thus benefit from accurate and timely information about their customers and prospects and can respond more efficiently to ensure complete customer satisfaction. 




Edited by Blaise McNamee
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