3rd Party Remote Call Monitoring Feature

ASC (News - Alert) has entered into a partnership with Sinclair Voicenet. This partnership looks to help both companies increase their market share and enhance their portfolio of solutions. Under this partnership, both companies will target small and medium contact center agencies that have about 200 seats.

ASC will provide of a host of contact center solutions designed to help customers improve the quality of service they provide and enhance customer satisfaction. Services provided by ASC will enable the clients to record, analyze and evaluate their communications with clients. With the ability to record and document multimedia interactions, the company aims to open up new possibilities for customer interaction analysis, which can prove to be a goldmine for contact center agencies. It can help obtain critical customer information and use it in ways which were not possible before.

Sinclair Voicenet, meanwhile, will provide value added optimization applications designed to help clients to be more efficient with their services. The company aims to help its customers comply with various market regulations and internal policies. The solutions provided by the company also enhance the value of interactions with clients in real-time. Apart from these, the solutions also optimize agent performance and heighten customer satisfaction.

James King, managing director of ASC telecom UK, said, ”Sinclair Voicenet has an unrivalled reputation in the UK market and its specialist knowledge in designing, selling, implementing and supporting voice recording and quality management applications throughout the SMB and Enterprise markets makes the company a perfect partner for ASC. Together, we will maximize business opportunities with SMB customers across the UK.”