3rd Party Remote Call Monitoring Feature

In today’s competitive economy, it is crucial for businesses to come up with customer service strategies that will allow them to retain their customers and keep their business ahead of the competition. “Traditional” customer service strategies are not enough; companies must adopt modern customer service strategies that could generate feelings of confidence about the company in a consumer’s heart.

Deskero recently launched its new cloud- based help desk software to optimize and simplify customer care solutions. Now this social customer care and help desk software has been reviewed by GetApp, an independent online marketplace that help businesses to evaluate and manage the perfect business apps for their needs.

 As far as overall performance of the application is concerned, Deskero has achieved a rating of 10 out of 10 in its Business Apps Marketplace. It is traditional help desk software that builds online relationship with customers, engaging them in a personal way through smart and simple use of social networks.

Stephanie Miles, the GetApp, reviewer said in a statement, “Deskero’s social media integrations and add-on tools are also extremely useful for businesses that are interested in listening to what people are saying about them, as well as their competitors, in public forums online.”

Deskero provides tools for integrating requests coming from different channels (emails, chats, websites, and social networks) into a single database. Working proactively, it is designed to integrate into social media connections and allow businesses to participate in online conversations without coming off as invasive.

Deskero’s multichannel social media integrations aim to promote customer communication by helping enterprise users to see messages from Twitter (News - Alert), LinkedIn, Facebook, and other social networks together with traditional email and telephone messages.

 Fausto Iannuzzi, Founder & CEO at Deskero commented, “Deskero is pleased to receive a validation from GetApp about its help desk software. Deskero is innovative cloud-based help desk software that brings customer care to the next level, offering companies modern ways to engage with customers.”