3rd Party Remote Call Monitoring Feature

As the mobility trend surges on the market, it is vital that companies create products and solutions that incorporate mobile capabilities, and thanks to BYOD, especially if they are work-related. Providers have begun creating communication solutions and software for mobile devices that they are being used for occasions that require security and privacy, like call recording.

Truphone (News - Alert), a mobile network, has just released contracts it has made with a few financial institutions in the U.S. that are going to be using its Truphone Mobile Recording solution.

As banks and financial corporations begin to induct features like Trupone Recording solutions and mobile money transfers, the industry is beginning to see just how important mobility has become to its inner workings and daily lives of users. But with the abundance of apps and features comes the issue of security, which seems to be an overriding issue for organizations that want to switch to a mobile platform, like the Department of Defense.

Truphone stores the call recordings in a secure hosted environment or inside an institution’s infrastructure. The access to such recordings is securely encrypted and is automatically monitored so it can be used in a court of law or in compliance to the Dodd-Frank Act.

This legislation was passed in 2010 as a result of the economic depression, requiring that all financial institutions to record electronic communication and phones to main audit trails. Since a lot of business is conducted via mobile phone today, it is vital that financial institutions have recording solutions for such devices.

The Truphone Mobile Recording solution allows customers to record inbound and outbound SMS communications from a mobile device. Since the voice communication sector has shifted greatly from landlines to mobile networks this feature is very important, especially for banks that have to comply with the Dodd-Frank legislation. 

Along with call recording solutions, banks like the Indonesia PT Bank Permata have begun testing new software that will allow users to transfer money to their contacts through the BlackBerry (News - Alert) Messenger (BBM) service. This new mobile service will completely revolutionize the way traditional banking is done, although it has already begun to entire the mobile playing field with apps like Chase Deposit, which allows users to deposit their checks with a mobile device.

As we to see industries incorporate mobile technology into their functionalities, even those as serious as complying with federal laws, the world is slowly shifting the digital space where mobility usage will continue to explode.