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3rd Party Remote Call Monitoring Feature

February 01, 2013

Third-Party Collections Company FBCS Opens Second Call Center

By Tracey E. Schelmetic, TMCnet Contributor

Business is booming in the collections industry, and many third-party collections agencies are finding themselves in a position to expand operations. The latest is FBCS, Inc., which has announced the opening of its second call center in Cape May, New Jersey.

This facility will join the company’s existing call center in Hatboro, Pennsylvania, which is also the location of the company’s administrative and marketing activities.

FBCS is a privately-held business and provider of accounts receivable management and collection services.

With the new New Jersey facility, FBCS says it will be able to increase production capacity by 30 percent and have room to grow at the new location.

The company will “strengthen its position in the receivables management industry and provides a critical component to redundancy and business continuity,” said Joseph Neary, president of FBCS, Inc., in a statement announcing the new call center.

Third-party debt collection is an increasingly important industry today, boosting the nation’s economy as well as local economies, according to a study by ACA International and global advisory firm Ernst and Young.

“These findings reinforce the critical role the third-party debt collection industry plays as a service provider in recovering unpaid consumer debt on behalf of the public, private and non-profit sectors,” said ACA International CEO, Pat Morris. “Moreover, third-party collectors are actively engaged in their local communities as employers, volunteers, philanthropists and taxpayers.”

In 2010, third-party collections agencies recovered $55 billion on behalf of creditor clients.

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Edited by Braden Becker
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