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3rd Party Remote Call Monitoring Feature

December 20, 2012

Vocalocity's Call Monitoring Wins INTERNET TELEPHONY's 2012 Product of the Year Award

By Anshu Shrivastava, TMCnet Contributor

Vocalocity (News - Alert) has won the INTERNET TELEPHONY’s 2012 Product of the Year award for Call Monitoring.

“It is with pleasure that we recognize Vocalocity with a Product of the Year Award,” Rich Tehrani (News - Alert), CEO at TMC, said, adding that the editors of INTERNET TELEPHONY have verified that its Call Monitoring displays quality and innovation while providing solutions to real business communications challenges.

An add-on feature, Vocalocity’s Call Monitoring provides authorized users the ability to listen in on calls and speak directly to the host without other callers hearing, allowing a manager or an executive to silently observe a client call with a newer employee -- monitor; assist the employee without anyone overhearing -- whisper; or join the conversation as needed -- barge.

Since the product is secured with a PIN, it ensures that only approved users can monitor calls. Company officials said that users have the option to notify attendees with a built-in legal announcement that the call may be recorded.

“Our Call Monitoring feature directly addresses our customers’ needs and helps to enhance their capabilities for client engagement and training while increasing productivity,” said Wain Kellum, CEO at Vocalocity.

Earlier in 2011, the company was honored with INTERNET TELEPHONY’s Product of the Year Award for Vocalocity Desktop and in 2010 for development and use of proprietary technology.

“We are dedicated to delivering the very best communication tools for our customers, and work diligently to develop innovative products to support their needs,” Kellum said, adding that it’s exciting to be recognized for the delivery of these products for the third consecutive year with INTERNET TELEPHONY’s Product of the Year Award.

Annually, INTERNET TELEPHONY recognizes the most innovative products by bestowing its esteemed Product of the Year Award to the most deserving companies.

Vocalocity provides hosted VoIP phone systems to small businesses in the U.S. and Canada. The company aims to power small businesses with easy-to-use, clear and reliable telephony systems.

Earlier in November, the company announced that it ranked 112th on Deloitte's (News - Alert) Technology Fast 500, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves
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