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3rd Party Remote Call Monitoring Feature

July 12, 2012

prairieFyre and AudioCodes Provide Contact Center Solution for Microsoft Lync Customers

By Anil Sharma, TMCnet Contributor

prairieFyre Software has completed field verification trials for prairieFyre Contact Center for Microsoft (News - Alert) Lync and AudioCodes SmartTAP 2.0 call recording for Microsoft Lync.

Officials with prairieFyre Software said that the combination provides a complete contact center solution for customers who have chosen Microsoft Lync 2010 as their enterprise voice platform.

According to company officials, prairieFyre's Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010.

It is for small to medium sized contact centers looking to combine the advanced enterprise voice features of the Lync platform with Automatic Call Distributor (ACD) and management applications.

Company officials said that SmartTAP offers customers a high-quality and cost-effective call recording solution for Lync, with over 17 years of call recording expertise behind it. With its ease of use and deployment, SmartTAP is an ideal solution for Small to Medium Enterprise (SME) recording requirements.

"We are excited to be working with AudioCodes (News - Alert) as they have continued to grow their call recording solution for Microsoft Lync," said Chris Courneya, CEO, prairieFyre Software, in a statement.

"The SmartTAP 2.0 quality monitoring and scoring features nicely complement our ACD and reporting to provide a compelling contact center solution, especially for the SME market," said Courneya.

Both the AudioCodes SmartTAP and prairieFyre Contact Center for Microsoft Lync are Lync Qualified applications that have passed the rigorous and extensive testing requirements and conformed to the specifications and test plans of the Lync ISV Qualification program.

"This collaboration offers additional choices to meet our customers' call recording and contact center needs," said Jon Morrow, senior program manager for Unified Communications (News - Alert) at Microsoft Corp.

prairieFyre Software has deployed contact center solutions to over 8,000 customers in over 70 countries worldwide.

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Edited by Rich Steeves
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