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3rd Party Remote Call Monitoring Feature

July 02, 2012

Indosoft Adds OrecX to the Q-Suite 5.7

By Anuradha Shukla, TMCnet Contributor

Indosoft (News - Alert) has integrated call recording functionality from Orecx into Q-Suite 5.7 to offer reliable network voice recording option for its call center software.

OrecX offers an affordable and easy to install, maintain and use call recording software for ITSPs and contact centers. This software provides same-day ROI and is offered in both open-source and open-architecture formats.

Q-Suite from Indosoft is the contact center software suite for Asterisk and this integration enables it to provide full featured network call recording capability through Orecx (News - Alert).

"Medium and large contact centers require network based call recording for Asterisk" said Justin Traer, director of Support Services at Indosoft. "The availability of Orecx voice recording functionality from within Q-Suite will allow large cloud based managed contact center service providers to migrate to Asterisk (News - Alert) based solutions and offer redundant call recording capability with high availability."

Indosoft notes that the Q-Suite based contact centers can leverage the network based call recording option to increase the total concurrent call handling capability of their Asterisk servers.

Q-Suite admin functionality provides supervisor screens to access and listen to recorded calls for quality control and monitoring.

This functionality also provides settings for automatic recording of all calls or selective recording based on campaigns, queues and agents.

"Our highly affordable, full-featured and open-platform call recording software is the industry's easiest to install, use and maintain," said Steve Kaiser, CEO at Orecx. "By adding OrecX to the Q-Suite, Indosoft can now offer its clients a more comprehensive and capable Asterisk-based contact center solution to help enhance quality, reduce cost and increase productivity."

Indosoft was in news earlier this year for announcing the release of its enhanced Web Services API for Unified Queue Management.

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Edited by Rich Steeves
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