3rd Party Remote Call Monitoring Feature
Indosoft Adds OrecX to the Q-Suite 5.7
OrecX offers an affordable and easy to install, maintain and use call recording software for ITSPs and contact centers. This software provides same-day ROI and is offered in both open-source and open-architecture formats.
"Medium and large contact centers require network based call recording for Asterisk" said Justin Traer, director of Support Services at Indosoft. "The availability of Orecx voice recording functionality from within Q-Suite will allow large cloud based managed contact center service providers to migrate to Asterisk (News - Alert) based solutions and offer redundant call recording capability with high availability."
Indosoft notes that the Q-Suite based contact centers can leverage the network based call recording option to increase the total concurrent call handling capability of their Asterisk servers.
Q-Suite admin functionality provides supervisor screens to access and listen to recorded calls for quality control and monitoring.
This functionality also provides settings for automatic recording of all calls or selective recording based on campaigns, queues and agents.
"Our highly affordable, full-featured and open-platform call recording software is the industry's easiest to install, use and maintain," said Steve Kaiser, CEO at Orecx. "By adding OrecX to the Q-Suite, Indosoft can now offer its clients a more comprehensive and capable Asterisk-based contact center solution to help enhance quality, reduce cost and increase productivity."
Indosoft was in news earlier this year for announcing the release of its enhanced Web Services API for Unified Queue Management.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
Edited by Rich Steeves