BPA Featured Article

Verizon Wireless to Open Call Center in Alabama

By Robert Liu, TMCnet Executive Editor
September 21, 2006

Verizon (News - Alert) Wireless will open a new $44-million state headquarters and call center facility in Huntsville, Alabama, and in doing so create 1,300 new jobs for the region, company and state officials announced on Thursday.
“This is outstanding news for Huntsville and the state of Alabama,” Gov. Bob Riley said in a prepared statement. “Today’s announcement is proof that a strong business climate – good schools, a solid community and a highly-skilled workforce – make a difference to growing businesses like Verizon Wireless looking to expand.”
Officials expected to break ground on the new 152,389-square-foot, 25-acre facility by the end of the year. The state-of-the-art facility is situated at the city's Thornton Research Park. Hiring will begin in the summer of 2007. The site is expected to house jobs including customer service, business sales and operational support functions.
The City of Huntsville, Madison County Commission, Huntsville Utilities and Tennessee Valley Authority are providing site and infrastructure support. Alabama Industrial Development Training (AIDT) will be working with Verizon Wireless to support recruitment and training.
All of Verizon Wireless’s call centers are located within the United States. The Huntsville center is the company's first call center in Alabama. In the past two years, Verizon Wireless has added five new customer service centers, including locations in Albuquerque, NM; Hanover, MD; Charleston, SC; Wilmington, NC, and Chandler, AZ. These centers in total employ more than 6,300 employees.
“We have added more customers in the past 18 months than any other wireless carrier, and our employee base has grown 10 percent in the past year, with more than 58,000 employees serving more than 54 million customers in 49 states,” said Lowell McAdam, executive vice president and chief operating officer of Verizon Wireless.
Robert Liu is Executive Editor at TMCnet. Previously, he was Executive Editor at Jupitermedia and has also written for CNN, A&E, Dow Jones and Bloomberg. For more articles, please visit Robert Liu's columnist page.