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3rd Party Remote Call Monitoring Feature

February 01, 2012

Eco-Safe Systems Raises Customer Satisfaction, Debuts 3rd Party Remote Call Monitoring Capability

By Deepika Mala, TMCnet Contributor

In today’s business environment, 3rd party remote call monitoring has become a critical tool to promote excellence and understand true performance within the organization. It is extensively used to drive customer satisfaction and increase business efficiency.

Recognizing the importance of this resource, Eco-Safe Systems USA, Inc. the manufacturer of patent pending water treatment and water reclamation systems, recently announced 3rd party remote call monitoring capability for its installations throughout the country.

In a press release, Michael Elliot, Eco-Safe CEO, said, "Our clients have always been pleased with our rapid response to service calls, but offering remote monitoring of system parameters at our Eco-Safe office will allow us to offer even faster and better service.”

The 3rd party remote call monitoring will help Eco-Safe Systems detect performance variations before its clients do and possibly correct some problems with a phone call, rather than sending a technician across the country.

Elliot further added, "We have been developing and testing monitoring and data logging solutions for over a year now, and this capability weighs strongly in adoption decisions with nationwide and worldwide corporations. This advancement will be followed by remote control capability currently in development, which will allow us to perform many maintenance operations without disturbing client business activities. As always, Eco-Safe is continually striving to provide the best products and service available anywhere."

Undoubtedly, 3rd party remote call monitoring is a great way to measure the performance of your agents and a great tool to help inspire improvements.

In related news, TMCnet reported that LabTech Software, a provider of a remote 3rd party remote call monitoring and management solution has unveiled LabTech Cloud, a cloud-based Software-as-a-Service solution.

Due to the fact that LabTech Cloud is offered as a subscription service, administrators are no longer required to purchase additional costly hardware. In addition, installation and setup can be completed at a cost-effective price with room to grow in the future if needed. 

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Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Jamie Epstein
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