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3rd Party Remote Call Monitoring Feature

November 16, 2011

3rd Party Remote Call Monitoring Provider LabTech Software Teams up with Axcient

By Jamie Epstein, TMCnet Web Editor

LabTech Software, a provider of a 3rd party remote call monitoring and management solution and Axcient, Inc., a company that powers data backup, business continuity, and disaster recovery services to small and mid-sized businesses (SMB), have joined forced to seamlessly integrate the company’s innovative offerings.

Through this integration, users will be able to leverage Axcient’s on-premise disaster recovery solution combined with LabTech's discovery, detection and collection system that be accessed via any SNMP-enabled Axcient device on the network, a press release revealed.

"As the world's leading RMM solution, we continually make strides in providing the broadest range of device support, and Axcient's approach to backup and business continuity as-a-service is an increasingly popular option for MSPs," said LabTech Software CEO Matt Nachtrab in a statement. "Partners who already deploy and manage Axcient will find this integration makes it far more efficient to safeguard their clients' data, and those who are new to data protection will find Axcient an excellent option with no up-front costs."

According to the release, LabTech’ 3rd party remote call monitoring solution is key to effectively monitoring device configuration changes, system information, updates, recent reboots, backup job status, failures, and hardware information. The solution also has the ability to be customized to the individual needs of any organization allowing for dramatically enhanced visibility into how a system is working.  

"With this integration, MSPs can proactively manage their clients' data protection environments, and LabTech's community can offer a complete solution to ensure uptime and access to critical data and applications," Justin Moore, CEO at Axcient concluded. "The combination of Axcient's best-in-class backup, business continuity, and disaster recovery solution and the LabTech's simple, sophisticated remote customer management, support and IT process automation is a great value to MSPs serving small and midsized business customers."

LabTech 3rd party remote call monitoring capabilities are available now for Axcient  at the LabTech Marketplace.


Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny
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