BPA Featured Article

Virtual Conference on Best Practices in Quality Assurance and Speech Analytics

By John Lahtinen, Community Development Editor, TMCnet
June 03, 2011

CRMXchange and the Quality Assurance & Training Connection (QATC) have again teamed up to bring together the leaders in contact center practice and technology innovation at a Virtual Contact Center Conference June 8-10.

The conference will consist of two tracks: Quality Assurance and Speech Analytics. Registrants will attend online seminars, chat with peers in the Optimal Lounge, hear rapid fire ideas from leading vendors, and find information about hot topics in the exhibit hall.

The conference keynote address will cover the five essential ingredients for Quality Monitoring and speech analytics success. Other topics include: how to revitalize your QA program with analytics; Six Sigma tactics; defining the challenging call standards of vocal quality, tone and empathy; and implementing an email quality program.

All sessions will be recorded and be available on demand for 14 days following the conference. Click here to learn more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell