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3rd Party Remote Call Monitoring Feature

April 01, 2011

Guy's and St Thomas' NHS Foundation Trust Selects CTI Group

By Anil Sharma, TMCnet Contributor

Guy's and St Thomas' NHS Foundation Trust (GSTT), one of the UK's busiest NHS Foundation Trusts, with more than 900,000 patient contacts every year has selected and deployed CTI Group’s Proteus (News - Alert) Enterprise call accounting solution to monitor, analyze and report across its entire telecommunications network in London.

Officials with CTI (News - Alert) Group said that GSTT chose Proteus Enterprise from CTI Group as an upgrade to their existing call management solution.

According to company officials, Proteus Enterprise is designed to offer effortless and scalable call management from large SMEs to global businesses.

Thanks to Proteus, GSTT now has a user-friendly graphical front-end dashboard that is constantly updated providing real-time call information. 'Click through' and 'drill down' reporting is offered directly from the dashboard. Quick and easy access to historical data is also an important feature, company officials added.

"In many ways Guy's and St Thomas' is the ideal client for CTI Group (News - Alert) in that they are innovative and approachable yet demanding. Their Telecommunications Department utilizes technology to streamline the whole organization's business processes which enhances the workers' experiences,” said Lee Essex of CTI Group, in a statement.

“This open dialogue has resulted in the development of a true partnership between GSTT and the CTI Group," said Essex.

"In a large organization such as Guy's and St Thomas's, ensuring the safety and security of the communications network is vital. The instant trigger mechanism at the core of the Proteus with Fraud Guard solution provides us with confidence and the peace of mind to know that if any criminal activity is attempted we will be alerted immediately," said Helen Stanger, telecommunications manager for Guy's and St Thomas's Foundation Trust.

"The Proteus Enterprise call accounting solution from CTI Group has been very beneficial in ensuring that the Trust understands and controls its telecoms expenditure. With hundreds of departments within GSST, and the various third party organizations that are also located within the hospitals, we are able to ensure that each department or customer is invoiced both quickly and accurately,” said Stanger.

“The recent upgrade has provided us with an easy to use yet robust solution that not only allows us to monitor our costs, but also provides a monitoring and training tool to help ensure that we are providing the public with the best possible service," she said.

CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco
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