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March 15, 2011

CallFire's Auto Dialer Can Increase Results in Mortgage & Insurance Industry

By Jamie Epstein, TMCnet Web Editor

CallFire's Hosted IVR services used with the auto dialer are easy to use. The IVR designer enables mortgage and insurance agents to create custom appointment reminders or even personalized notifications for clients using text-to-speech, automated inbound or outbound surveys, and allows for complex call routing. 

The auto dialer system automates outbound dialing for agents, which greatly increases productivity at call centers. Using CallFire's "Cloud Call Center," you can upload your contacts within minutes, and CallFire's auto dialer will connect your sales agents to live leads. 

CallFire can call up to four phone lines per agent and will leave answering machine messages. CallFire saves a huge amount of time by filtering out busy signals, bad phone numbers and handling answering machines.   Agents can now focus on speaking with live customers, which leads to increases of 20-30 percent in efficiency, over manual dialing.

When a call center uses CallFire’s auto dialer, you can employ the multi-line auto dialer with the agent popup feature; use the answering machine message drop; implement lead management, maps & statistics; and view agent barge, monitoring and reports.

Just upload your leads and CallFire's Voice Broadcast platform will work to continue to improve interest in a variety of new products and services. Create a voice message over the phone and upload the contact list, and in minutes the desired message will be heard by all of the recipients on the list. Voice broadcasting allows you to easily follow-up with customers, and create Press-1 campaigns to encourage new business.   CallFire can also be configured to target answering machines and live people.

CallFire even offers a solution where a company is given customized phone numbers to place on each display ad, landing page, billboard or print advertisement. CallFire will track, forward and even record all the calls, allowing any business to quickly visualize which ads are bringing in the most traffic.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Janice McDuffee

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