Service providers offering all-IP conferencing solutions to enterprises and SMBs need to provide utmost assurance to their clients that their services are reliable. Sometimes all it takes is for one caller to drop off the line during an important call to trigger a termination of contract – and then word of mouth spreads like a flu virus across the Web (and all other channels), eroding customer confidence and ultimately hurting sales.

Furthermore, conferencing service providers need to make sure that they can live up to their Service Level Agreements. Thus they need to deploy highly reliable “fault tolerant” conferencing solutions, in order to build customer satisfaction and loyalty.

As such, RadiSys (News - Alert) Corporation, a leading innovator of advanced communications solutions, has added N+1 media processing card (MPC) redundancy to its Convedia CMS-9000, making it the industry’s first media server to offer this type of failover. RadiSys already offers this 1+1 fault-tolerant redundancy in its system control cards – but now has taken the next logical step and added it to its media processing cards as well.

This capability allows a "spare" RadiSys media control card to seamlessly take over, should there be a “rare” failure of an active card. According to the company, this automatic failover can occur without impacting calls in service – in fact, users who are participating on conference calls won’t even be aware that a failover has occurred (even if there are hundreds of them!).

Bottom line: Conferencing service providers which adopt the carrier-class Convedia CMS-9000 media server can now confidently provide their customers with VoIP conferencing services with the highest level of reliability.

“We see many [conferencing service providers] migrating to IP-based conferencing infrastructures to achieve improved operational economics with new service features,” said Marc Beattie, CSP (News - Alert) practice manager and partner, Wainhouse Research, in a company press release. “However, service reliability is an equally important consideration when [service providers] move from their traditional circuit-based conferencing platforms. RadiSys’ CMS-9000, with its unique fault-tolerant features, allows [service providers] to support improved service level agreements for their customers, and achieve a quick ROI on their investment.”

“RadiSys’ [conferencing service provider] customers are already achieving significant benefits and cost savings using RadiSys Convedia media servers in their networks,” added David Smith, general manager, Media Server Business Unit, at RadiSys. “Our new fault-tolerant capabilities further improve the service reliability and differentiation of our customer’s conferencing service offerings in a fast-moving global market. Conferencing service providers and enterprises now have an even greater reason to accelerate their migration to next-generation IP service architectures.”

The RadiSys Convedia CMS-9000 media server, with full redundancy of all media server system cards, is available today. The feature is also available on the CMS-6000 media server with certain media processing card models.

RadiSys last made news on TMCnet in February when it announced the launch of its Promentum ATCA-7220, an AdvancedTCA (News - Alert) packet processing blade that provides high Gigabit Ethernet density and throughput. The product is said to be first of its kind in the industry enabling the highest density of Gigabit Ethernet interfaces in a single slot. The blade incorporates two Cavium Networks (News - Alert) OCTEON Plus multi-core processors with a powerful architecture and is used for intense packet processing applications (with or without I/O), such as radio network controllers, session border controllers, security gateways, edge routers and media gateways. According to the company, the ATCA-7220 has higher processing power and bandwidth access than other platforms available on the market today.

For more information, visit www.radisys.com.

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