Application Performance Management

ServicePilot Technologies, a provider of application performance management  tools and service assurance solutions, announced the results of a survey conducted on large enterprises in North America.

The survey found that 87 percent of IT organizations first learn about application response time problems through calls to the help desk. To be proactive, almost 78 percent of them plan to implement application performance management tools in 2011.

The application performance management implementation will help these organizations address the complicated issues associated with application performance problems.

Among the respondents, 70 percent identified that proactively detecting application issues and problems was the top challenge in managing application performance. Other important challenges faced by them include end-to-end visibility of applications for faster root cause analysis (67 percent) and ensuring consistent end-user response time (51 percent).

During the survey, 58 percent of North American participants noted that “domain specific tools for investigating application components” were crucial in identifying and resolving the root causes of application performance problems.

While 73 percent of NORAM respondents suggested that performing root cause analysis will resolve end-user problems with application response time, 68 percent of them suggested that proactively detecting application issues and problems will resolve the issue. For 67 percent of the participants, the solution was to rapidly identify and fix problems before end-users are impacted.

A similar APM (News - Alert) survey was conducted among multi-national corporations based in Europe. This survey, sponsored by Orange Business Services (OBS), a ServicePilot partner, found that 55 percent of large companies currently use application monitoring tools.

About 81 percent of the European organizations found that monitoring tools and reports that “help spot performance problems between networks, applications and servers” are useful.

The top three metrics and SLAs required in an application performance management solution include application response time (93 percent), application availability (72 percent) and latency, jitter and packet loss (68 percent), according to European IT decision makers participated in the survey.

Earlier in November, Orange Business Services (News - Alert) released the findings of a related survey in which the company stated that the demand for application performance management is increasing while moving applications to the cloud. Read the details of the survey here.