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October 02, 2008

NEI Intros ACE Smart Services to Solve ISV Problems

By Eve Sullivan, TMCnet Editor

NEI – a provider of application deployment platforms, appliances and services for storage, security, carrier-class and enterprise communications applications – is announcing the availability of ACE Smart Services, innovative software used to fully automate and improve appliance deployment management.
This is a key component of NEI’s approach to appliance solution design, integration, support, management and value-add services, which allows ISVs and service providers to meet specific needs through focus on innovating the application.
“More and more ISVs are using appliances as a way to accelerate time to value and extend functional features to the end enterprise,” said L. Frank Kenney, research director, Gartner (News - Alert), Inc. “Through trial and error, they soon learn that the complexity and cost of building a highly-managed deployment scenario exceeds their core skills and expertise.”
ACE Smart Services solves the many complexities that ISVs and their customers experience when attempting to securely and reliably update, monitor, track and back-up appliances. They can be enabled or disabled and scaled across products to deliver specific market features and drive new service revenues for the ISV.
Smart Services also enables the ability to lock-down the appliance operating system (OS) for greater application integrity, improved overall performance and enhanced end-user experience. This combination allows customers to accelerate time to value with greater management control and more marketable features. Using ACE as an appliance management agent, ISVs and service providers can better develop and innovate next-generation enterprise and telecom applications.
Smart Services comprises the automated access, controls, and functional tools required to remotely and effectively manage appliances deployed throughout the network. ISVs and their customers report the use of appliances in the enterprise ecosystem as being most cost effective when a single interface manages the system.
ACE expands on this concept by enabling the application developer to manage the software as well as the appliance on which it resides, so customers do not bear the cost or complexity of managing an open server. Its centralized management capabilities help ISVs gain a competitive advantage by consolidating engineering resources, exploiting technology synergies and creating turnkey, integration-ready solutions.
Intellitactics, a provider of innovative enterprise security management software and appliances, recently developed its new SAFE line of products using ACE Smart Services.
“Effective security and event management requires an appliance that automates frequent updates and adapts to changing event formats by reconfiguring critical tables, rules, regulations and other requirements. Trying to accomplish this manually would be far too time consuming and operationally inefficient,” explained Intellitactics’ Chief Technology Officer Sunil Bhagarva.
The ACE Smart Services package is comprised of: Element Manager, which ensures higher availability by enabling the remote monitoring and automated health management of deployed appliances; Updated Services, to automate the process and management of delivering updates, patches and other upgrades to appliances deployed in the field; and OS Hardening, a process that locks down the underlying operating system to reduce the footprint, improve performance and reduce the vulnerability exposure of the appliance.
“When ISVs take advantage of our ACE Smart Services, the real winner is the end user, who can experience a sustained return on investment,” explained Mike Slattery, director of product development, NEI. “ACE gives an ISV’s customers the ability to deliver a better purpose-built appliance architecture and easily scale Smart Services to meet precise user needs.”
NEI was founded in 1997 and is headquartered in Canton, Mass. For more information about NEI’s products and services, visit

Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.

Edited by Eve Sullivan

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